Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: D.A.
from Texas
Gender:Male
Verified Purchase:Yes
Customer service is excellent. Delivery was quick, but the mattress is a bit firm for me. I contacted the company and they sent me a free mattress pad. I am still in the process of deciding if it will work for me, but they have been great to work with.
Written by a customer while visiting Tuft & Needle
Posted by: BMCCLURE
Verified Purchase:Yes
The bed is very comfortable and easy to unwrap and unfold.
Written by a customer while visiting Tuft & Needle
Posted by: AMJG
Verified Purchase:Yes
This mattress is the perfect combination of firm and memory foam. We love it!
Written by a customer while visiting Tuft & Needle
Posted by: Chrissy V
from Milford,Ct
Gender:Female
Verified Purchase:Yes
I cannot believe how easy this process was and the bed is top of the line, I highly recommend also for extra comfort the tuft and needle mattress pad.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Nichola Deshl
Verified Purchase:Yes
Tuft & Needle is the answer to my aching back & restless nights.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
So comfy
on October 19, 2021
Posted by: Suze
from CA
Gender:Female
I bought a T&N mint mattress when they first were offered, and it is truly the most comfortable mattress ever, still, after several years.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Glaswegian
from Washington, DC
Gender:Male
Verified Purchase:Yes
Terribly unforgiving. If you are a side sleeper, stay far away — even though I purchased this based on a review that said it was good for side sleepers. We’ve both developed back and hip pain upon the first night sleeping on this mattress. The cooling effect works great, and the setup was easy. It’s just too brutally firm, and feels like sleeping on the floor.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 20, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Drea
from Arizona
Gender:Female
Verified Purchase:Yes
Very good affordable mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle