Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Wester
Gender:Female
Verified Purchase:Yes
Great quality mattress. Great customer service and return policy. Very comfo
Written by a customer while visiting Tuft & Needle
Posted by: Joshua22
Gender:Male
Verified Purchase:Yes
The shipping was a nightmare because of FedEx and the bed is much more firm and hard then advertised but I give the company 4 stars for their brilliant customer service
Written by a customer while visiting Tuft & Needle
Posted by: L Ante
from Chula Vista, CA
Gender:Male
Verified Purchase:Yes
Supportive and soft!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CourtneyL
from Nh
Gender:Female
Verified Purchase:Yes
Mattress was never deliverered. Shipping comlany doesnt answer the phone, tuft and needle has not corrected it after callong twice.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Kent H
from Minnesota
Gender:Male
Verified Purchase:Yes
This is the best mattress I have ever purchased! The quality for the price is unbeatable - buy one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CMFA
from NY
Gender:Female
Verified Purchase:Yes
It would be excellent if the mattress can be more hard.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: c conley
Verified Purchase:Yes
Great comfortable mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Washington WV
Gender:Female
Verified Purchase:Yes
Bot a tuft n needle king a few yrs ago. Love it. Bot a queen a month ago and hate it. Its half the thickness. Ive looked at website to see if i bot a different model but they only offer 2 models, cooling gel and reg. No clue why this queen is not near the mattress the king is. This queen is going back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2021
Hi there. Thank you for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle