Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Anonymous
Verified Purchase:Yes
Purchased this mattress I was really excited, had trouble sleeping the first week and thought if was just because it was a new bed. Month later and I’m still having trouble getting comfortable, this says it’s a memory foam mattress and doesn’t conform to your body like memory foam should. Feels like I’m just laying on top and no comfort around pressure points. Kinda disappointed. Also purchased linen duvet set expected the best duvet ever since they’re def not cheap but they are huge!! Makes the blankets feel really heavy and hard to move around at night. What to do?
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Comfortable. Our niece has one then we bought one for our daughter and this one is in our guest room.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Texas
Gender:Female
Verified Purchase:Yes
This was the most uncomfortable mattress I have ever slept on. The sides were terribly flimsly and it was not at all the quality that I expected. I was able to receive a full refund and their customer service was good during this process.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Phoenix, az
Gender:Female
Verified Purchase:Yes
This does not live up to the hype. I’m very disappointed! My back is always in pain when I wake up in the morning.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 8, 2020
Hi there. Thanks for taking time to leave a review. We're sorry to hear the mattress has not met your expectations and will share your feedback with our product team. If you are open to troubleshooting or need help with a return per the 100-Night Sleep Trial, please let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Lapeer, Mi
Gender:Female
Verified Purchase:Yes
Seeing as though I bought this mattress without testing it first, I cannot express enough how comfortable it is. The reviews said that you don't sink in, you float on top, that is very true; also the mattress stays cool. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
The bed is really firm for us. We like a softer bed. We have tried to add a mattress topper, but that hasn't worked out well either. We're still looking for a solution to make the bed softer - more the way we like it.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
The sides are very squishy and feels like you're going to fall off the bed. You have to lay in the middle of it to be comfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
A bad mattress for even slightly heavier people.
on October 24, 2020
Posted by: Anonymous
Verified Purchase:Yes
Do not buy this mattress if you're a heavier person. it will not properly support larger sized people, and especially not couples. it feels very light and cheap, and the foam compresses so that I sank to the box spring. also, it did not keep me cool, I slept extremely hot on this mattress.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle