Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , November 15, 2021
Hi there! Thank you for taking the time to share your thoughts on the mattress. We are sorry to hear that the mattress is softer than you had hoped. If you are within the 100-night trial and would like to move forward with a return or would like to troubleshoot any comfort issues, please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
My husband and I had the pleasure of sleeping on a Tuft and Needle mattress in a hotel and since our mattress was needing to be replaced , we decided to buy the same mattress. It is the most comfortable mattress we have ever slept on
I was recommended by a client that I worked with for a short time, about two years ago, to buy this mattress on a random discussion waiting for more people to join a meeting. I was hesitant that whole time to make the purchase. My family and I have recently been exposed to black mold and needed to throw out a TON of furniture, clothing, etc, including our previous non Tuft mattress. I ended up purchasing the original king mattress,…. Let me tell you. It is amazing. Paired with the pillow, I’m sleeping better than I did in high school. I am excited to go to bed now, knowing I’m going to get a great sleep.
I had this bed in a Twin, and it's still just as perfect in the Queen size! No strong smell upon opening and very easy to open. I just recommend opening it up as they suggest, on the bed frame, or else you will be completely swarmed by the bed on the floor and do some heavy lifting. It's so comfy, so perfect, not too stiff, not too soft, just right in the middle. I've been in several car accidents and have had severe back injuries over the years, but have never woken from this bed in pain or sore. It molds to your body but supports you. I love it! T&N for life!