Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: CSeno
from South Carolina
Gender:Female
Verified Purchase:Yes
Wonderful mattress! Loved how fast it was delivered, how it "unfolded" immediately and how comfortable it is! Will buy again for sure!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mamamoonbeam
Verified Purchase:Yes
Great mattress. It has transformed our sleep!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MikeR
Gender:Male
Verified Purchase:Yes
It's pretty firm, for my liking.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 4, 2021
Hi there! We’re sorry to hear the mattress is a bit too firm for you, we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience and we'd be happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Phoebe A.
Verified Purchase:Yes
This mattress is incredible! Totally worth the investment. I’ve slept so soundly on it. Perfect for people who like their mattress on the firmer side.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
horrific off-gassing smell
on December 2, 2021
Posted by: bing
Be prepared to unbox & set up in a separate room for a day, at least.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 3, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 to see how best they can help.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
It's Ok, Just Ok
on December 2, 2021
Posted by: rose22
from Minnesota
Gender:Female
I bought this mattress before moving - so it sadly sat in the box for all but 5 of the 100-night trial - and it's a fine mattress. It's significantly more firm than I was expecting or hoping for. Super easy to set up and move around, but it feels like a camping bed rather than a supportive cloud
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 3, 2021
Hi there, we appreciate you taking time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Worth your money & your back will love you for it
on December 2, 2021
Posted by: S Kaur
from AZ
Gender:Female
Verified Purchase:Yes
Excellent comfort. I bought the Hybrid the first time. But slept in a boutique hotel on the original & the original is the BOMB. If you don't want a sink in mattress but want to experience comfort, this is your mattress.
Written by a customer while visiting Tuft & Needle
Posted by: NLM.
from San Antonio Tx
Gender:Female
Verified Purchase:Yes
Owned this bed a few years ago… have been looking forward to owning it again!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle