Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Elizabeth108
Gender:Female
Verified Purchase:Yes
The mattress itself is really hard and uncomfortable. It reminds me of a futon bed. However, customer service was really great and got me sorted with a mattress topper that made all the difference. I don’t like the mattress alone but now it feels like sleeping on a cloud.
Written by a customer while visiting Tuft & Needle
Posted by: B Kelly
Verified Purchase:Yes
Its very comfortable and doesn't overheat me like I was afraid a foam mattress would do. I like it a lot.
Written by a customer while visiting Tuft & Needle
Posted by: HelperFrog
Verified Purchase:Yes
I bought the basic model because I was hesitant to believe how much better a mattress could truly be, but now I see—I have never loved sleeping or lying in my bed this much ever before!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Soft & Hot
on September 12, 2020
Posted by: Lool
I’m so confused by the reviews that say this mattress is too firm. I completely sink into. It’s entirely too soft. Additionally, it’s like an oven!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous111
from New Hampshire
Gender:Female
Verified Purchase:Yes
This mattress feels like I'm sleeping on the ground. It is way too firm. As a side-sleeper it is particularly difficult to get comfortable. I keep thinking it will get better, but it's been about a month and I'm still waking up sore. I would not recommend this mattress.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: DerrickH
from Olympia, WA
Gender:Male
Verified Purchase:Yes
The quality of TN mattresses dropped substantially. I don't know why, but the corners no longer lay flat and they have cut corners elsewhere such as in the cover of the mattress. I currently own 4...I don't think we'll be buying more when these wear out in a few years. The degredation of quality is very frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Health Coach
from Missouri
Gender:Female
Verified Purchase:Yes
We have had a tuft and needle before but due to a house fire we had to order a new one. The new one does not lay flat on the bed, the sides still curve up and it’s about 3 inches shorter than our last one. We have been sleeping on it approximately a month hoping that it would flatten out, yet every night we have to push it back up to the head of our bed and deal with the sides curling up. I will contact the company shortly to see what can be done.
I still recommend this brand to our patients and will continue to do so. I have never had one patient ever regret getting their tuft and needle. Better sleep means better healing!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
Alright here’s the thing, the bed is great. It fits our needs perfectly. Very comfortable, decently priced, generous return policy, etc. however, if I get one more Tuft and Needle Ad I will literally go insane. I already bought the bed, leave me alone!! I probably sounds crazy but I cannot watch a YouTube video, open a web browser, or generally exist on the internet without being constantly bombarded by T&N ads. Whoever is in their advertising team needs to cool it because I swear it’s so bad that had I know this I wouldn’t have bought the mattress in the first place.
Written by a customer while visiting Tuft & Needle