Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Karen504
Verified Purchase:Yes
Although it is comfortable, it is very firm. I had to exchange for the Mint which is like sleeping in the clouds. The Mint mattress is by far more luxurious than the Original.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 15, 2021
Hi there! Thank you for providing your feedback. While the T&N Original wasn't the perfect fit, we're glad that our team was able to help with an exchange and that you are loving the Mint mattress. Please do not hesitate to reach out to our team directly at support@tn.com or 877-842-2586 with any other feedback or questions. We're always happy to help!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Too Firm
on December 11, 2021
Posted by: SarahG
from Ohio
Gender:Female
I've had the Original Cal King for over 6 months and it is little too firm for me.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: S. Harvell
Gender:Female
Verified Purchase:Yes
This is the best bed I have ever had. Bought one for each room in the house.
Written by a customer while visiting Tuft & Needle
Posted by: Kalai k
Verified Purchase:Yes
Very comfy, best mattress, I fall asleep so quickly now
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: John G.
from Memphis
Gender:Male
Verified Purchase:Yes
Very affordable, comfortable, supportive with a high quality feel.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Decent mattress but sinks in the middle
on December 7, 2021
Posted by: Neil33
from Chicago, IL
Gender:Male
Decent mattress for the price but sinks in the middle after a bit less than one year. Unboxing and setup process was very easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 8, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Madelon
from Eugene, Oregon
Gender:Female
Verified Purchase:Yes
I didn't know how awful I slept on my old mattress until I slept on my new Tuft and Needle. No more aches and pains in the morning. And no night sweats. Don't know why I waited so long. And the White Glove delivery was just what I needed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lin Y.
Verified Purchase:Yes
Absolutely love my new Tuft & Needle mattress! Great price, great product, great service and delivery! What more could a person ask? I sleep very well. I highly recommend Tuft & Needle. Five stars all the way.
Written by a customer while visiting Tuft & Needle