Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Jes Rae
Gender:Female
Verified Purchase:Yes
This mattress is incredibly comfortable. So comfortable that I bought it and haven't thought about it since because it's doing its job: giving me a good night's sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: GregD
Gender:Male
Verified Purchase:Yes
Good value & just the right amount of firmness
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alyssa D.
Verified Purchase:Yes
The mattress is just okay. After reading the great reviews I thought it would be a lot more comfortable, but it isn't really living up to my expectations. It's quite firm and I still wake up with sore hips. I also feel like it traps a lot of body heat and I get easily overheated at night now.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 16, 2021
Hi there! Thank you for sharing your thoughts on our mattress. We're sorry to hear that the mattress was more firm than you were expecting and that you are sleeping warm. most of our sleepers find the mattress will need to "break in" during the first two weeks of use during which time the foam will become less stiff and your body will adjust to the mattress. That being said, please reach out directly to our team at support@tn.com or 877-842-2586 and we would be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Pete A
Verified Purchase:Yes
It’s pretty firm. And not as supportive as I thought it was going to be.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 16, 2021
Hi there! Thank you for providing your feedback. We're sorry to hear that you are finding the mattress too firm. Please feel free to reach out to our team directly at support@tn.com or 877-842-2586 and we would be more than happy to help with a return or to troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Alicen
from Tulsa, OK
Gender:Female
Verified Purchase:Yes
Definitely firm, but I love it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Supportive and comfortable
on December 14, 2021
Posted by: epeck
from Carrboro, NC
Gender:Female
I bought my T&N mattress in 2017 so have now had it over 4 years. I am very very happy with this mattress. I sleep in all the positions - back, stomach, side - and find it to be very comfortable and also very supportive. I recently bought my first home and thought I would try a competitor’s mattress as they had also gotten great reviews; I tried it for one night and then went back to my T&N (the other is now in the guest room). The only thing I wish was that the edges had more support. I would highly recommend this mattress and am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: steph k
from Utah
Gender:Female
Verified Purchase:Yes
This is my second Tuft & Needle Original mattress. I love mine so much that I purchased another for my guest room.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Amazing bed!
on December 13, 2021
Posted by: Sylbie
from Fountain Hills, AZ
Gender:Female
We bought the Mint about three weeks ago. It was a bit firmer than our old mattress . My husband woke with a slight backache and I was a bit concerned. I called customer service and the offered to send out a topper for the mattress free of charge! Last night we slept so comfy ! Thank you for taking such good care of us! We are sold on Tuft and Needle and will recommend you to all our family and friends!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle