Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: A J B
from Cape Cod Massachusetts
Gender:Female
Verified Purchase:Yes
I stayed at an AirBnb and this was the mattress they had! I obvious looked for a tag after sleeping in it. I got 7 nights to test it out and ended up buying one once I got home from vacation. I had been looking for a bed so it was perfect timing. My mattress had been making me so unaligned to the point where I was at the chiropractor every 4 weeks. This matress has changed my life and my hips feel amazing. I was constantly sore but not anymore. Would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great mattress -- terrible delivery experience
on December 20, 2021
Posted by: Katie L M
Verified Purchase:Yes
We LOVE the mattress. Love love. This is our third (guestrooms, etc), tuft & needle and we're really thrilled. HOWEVER, the "white glove" delivery was a nightmare. First the website for scheduling was broken, then it was scheduled, but the window for delivery was 13 (THIRTEEN) hours on a particular day. Then they were supposed to call 30 minutes beforehand and didn't. And finally they were supposed to unbox and set up the mattresses and they left the boxes, unopened in the rooms. T&N refunded the delivery fee, but it was still a stressful and unfortunate experience with the brand.
Written by a customer while visiting Tuft & Needle
Posted by: vleebenedetti
from Washington State
Gender:Male
Verified Purchase:Yes
Below average mattress. Pretty shocked that it was as expensive as it was. The edges/corners provide practically no support, and the rest is just "eh."
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 21, 2021
Hi there! Thank you for providing your candid feedback. We're sorry to hear that the mattress has not been a perfect fit. If you would like to troubleshoot any comfort issues or start the return process, please reach out to our team directly at support@tn.com or 877-842-2586. We are more than happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Cocora
from Glendale, Ca
Gender:Female
Verified Purchase:Yes
It’s been about one month & I’m very happy with my King size mattress! With so many options out there, it was hard to finally make the decision to purchase one and I’m glad I went with T&N. I purchased the Original and so far it’s felt neutral. I’m in SoCal, we’ll see how it feels in the summer, but so far it feels fine. It’s a medium feel for me- not super soft, nor hard just a perfect in between.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: avinash y
Gender:Male
Verified Purchase:Yes
It has already started sagging. I also noticed that after I sleep on this mattress, I have poor blood circulation and due to which I have to wake up often with numb hands.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 21, 2021
We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 to see how best they can help.
Written by a customer while visiting Tuft & Needle
Posted by: NRW80
from Southeastern PA
Gender:Female
Verified Purchase:Yes
This was a long overdue purchase for the guest bedroom and so far all of the guests LOVE it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Maryr
Verified Purchase:Yes
I’m not sure I picked the right mattress for me. Not as soft and comfortable on my hip bone as I had hoped.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 18, 2021
Hello! Thanks for reaching out and providing your feedback; we're sorry to hear your mattress is a touch firm. We want you to sleep comfortably for years to come and would be happy to make this right. You can email support@tn.com or give us a call at 877-842-2586 and we'd be glad to guide you through all of your options.
Written by a customer while visiting Tuft & Needle
Posted by: Texan Yankee
Verified Purchase:Yes
Love, love, love the new mattress. No more back aches forcing me to get out of bed early on the weekends. Now I can sleep in for as long as the dogs will let me! They love it, too! We all sleep through the night, which wasn’t happening before. I am very pleased!
Written by a customer while visiting Tuft & Needle