Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Stephen.
from Texarkana TX
Gender:Male
Verified Purchase:Yes
Better than i could've imagined. Best mattress i’ve ever slept on.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sue in Gilbert
from Gilbert, AZ
Gender:Female
Verified Purchase:Yes
Have only had my new T&N original for less than a month but I am very pleased so far. It is a king so I paid for the delivery (which included removal of the old one) and it was worth it. Great service!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Marliken
from Portland, OR
Gender:Male
Verified Purchase:Yes
My wife purchased you standard mattress a couple of years ago and we loved it so much we needed another and so bought another. The first one we loved because it was soft yet nicely firm. This new one is just soft. Sort of a bait and switch as there’s no mention you changed the firmness. Signed, disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , January 24, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are disappointed in your recent mattress purchase. In late 2015, we did make the T&N Original mattress slightly softer based on customer feedback. If you would like to move forward with a return within the 100-night trial, please reach out to our team directly at support@tn.com or 877-842-2586 and we'd be happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Emee619
from Michigan
Gender:Female
Verified Purchase:Yes
My old mattress was about 10 years old. Every night I would toss and turn. My body would hurt and I couldn’t sleep. Finally I decided enough is enough, got the original Tuft and Needle. HUGE DIFFERENCE, like night and day. I sleep good now, body doesn’t hurt anymore. So cozy and comfortable. I highly recommend!!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: jacq r
from utah
Gender:Female
Verified Purchase:Yes
Super comfortable, great firmness, very fast shipping. Great deal on this mattress, very glad we upgraded.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SarB
Verified Purchase:Yes
Easy to set up and comfortable. The only issue is the softness at the edge of the mattress. I have a Mint mattress on another bed and prefer its firmer edge.
Written by a customer while visiting Tuft & Needle
Posted by: Nicole R.
Verified Purchase:Yes
Amazing mattress!!!!
Written by a customer while visiting Tuft & Needle
Posted by: Shar A
from Washington DC
Gender:Female
Verified Purchase:Yes
The beds arrival was timely, packaging was great, and overall I didn’t have issues with receiving the product. The issue is that the mattress is terribly uncomfortable to me. I’ve tried several mattress toppers and nothing seems to give. For context I am a side/back sleeper. I live an extremely active lifestyle so it’s of utmost importance for me to have a softer bed. The bed is way too firm for my liking. I really wish it was a good fit.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, January 21, 2022
Hi there! Thank you for taking the time to provide your feedback on the T&N Original mattress. We're sorry to hear that you have not been getting a great night's sleep on the mattress. Please reach out to our team directly at 877-842-2586 or support@tn.com and we would be more than happy to help troubleshoot any comfort issues or help with a return if you are still within the 100-night trial.
Written by a customer while visiting Tuft & Needle