Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Ms. Maribel
from Las Vegas, NV
Gender:Female
Verified Purchase:Yes
I bought The standard Queen mattress last January 2022 and so far I don’t have any complaints and I’m satisfied of my purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Queen T&N Original is sagging---Mint isn't
on February 3, 2022
Posted by: Chris53711
from Washington, DC
Gender:Male
My wife and I have two homes and two T&N mattresses, and have had very different experiences with them. We bought a Mint (queen) mattress nearly three years ago for one home. About 16 months ago we bought an Original (also queen) for the other home. We've spent roughly comparable amounts of time at each home since. But even though the Original mattress is less than half the age of the Mint, after a few months it started sagging significantly where I sleep. (I'm bigger than most people, but nothing out of the ordinary---6' 1" and 210 lbs. My wife finds the Original less comfortable than the Mint in another way---it's harder---but she's much lighter and the sagging doesn't affect her.) I rotate it from time to time, which helps for a few days, then the problem recurs. I have had previous mattresses that sagged similarly, but only after much longer. And the Mint has not had this problem even though it has been slept on quite a bit more. I can only conclude that the Mint is a much higher quality product.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 4, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you have not been experiencing the comfort and support that you had hoped for with the T&N Original mattress. The Mint mattress does have an extra layer which provides a bit more pressure relief than you will find with the T&N Original. Each mattress comes with a 10-year limited warranty that covers any indentation or sagging over 3/4 of an inch. Please feel free to reach out to our team directly at 877-842-2586 or support@tn.com and we will be more than happy to help troubleshoot any comfort issues or help start the warranty process.
Written by a customer while visiting Tuft & Needle
Posted by: carc
from Oakland, CA
Gender:Female
Verified Purchase:Yes
Its everything I wanted and more! so so comfy, firm and soft. I love this bed and will order no other ones!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: MikeeD
from CT
Gender:Male
Verified Purchase:Yes
Love this mattress. This is my second purchase - one at my parent's home and one for my apartment.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Happy Medium
from San Diego, CA
Gender:Female
Verified Purchase:Yes
Excellent quality and easy to set up. This was a little bit of an adjustment for my husband who likes a super soft mattress. We are opposite that way and this is a happy medium for us.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lepczyk
from Husbands room
Gender:Female
Verified Purchase:Yes
Like very much, it is firm yet giving for a thinner mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
if you want back pain, get this
on January 31, 2022
Posted by: rsadiik
from Houston, TX
Gender:Female
When I frst bought the bed, I was happy with it. But shortly after, i started noticing i was comfortable. Now I'm 4/5 years in and my back pain is so bad I don't sleep anymore. I am constantly waking up to readjust. I have to sleep on my back or else I feel broken :( the sides are dipped in with NO support whatsoever. Terrible terrible mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, February 1, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry to hear that you're not comfortable on the mattress. Being that you are outside of the 100-night sleep trial, you would not qualify for a return but we are always more than happy to help troubleshoot any comfort issues. Please reach out to our team directly at support@tn.com or 877-842-2586 and we will be more than happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: Teri Lynn
Verified Purchase:Yes
Great comfy bed and customer service!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle