Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: William 550
Gender:Male
Verified Purchase:Yes
This is a very comfortable mattress if you like a firmer feel. If you want something softer I’d opt for the Mint. This is the second one we’ve purchased. The first went to our vacation home. That one is three years old and is holding up just fine. If you have the chance to lay on both the original and the Mint for comparison that would be the ideal situation.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Andrew in Colorado
from Louisville, Colorado
Gender:Male
Verified Purchase:Yes
Great mattress! Easy buying and delivery process. Awesome value.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not for me
on February 11, 2022
Posted by: DDMAD
from Pasadena,MD
Gender:Female
I loved this for about one month . Now every morning I get out of bed my back and hips are killing me . If you like a very soft mushy bed you will love it . I personally need a little more support. I have had this bed for 3 months now and I’m already looking for a new mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 13, 2022
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear the mattress is not as supportive as you had hoped. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Additionally, If you're still within your first 100-Nights, we would be happy to explore your return options as well. Please reach out to us at support@tn.com or 877-842-2586 for additional assistance moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Cindy LP
Verified Purchase:Yes
This is the second Tuft & Needle purchase. And, again we are not disappointed
Written by a customer while visiting Tuft & Needle
Posted by: Gave it a try
from Memphis
Gender:Male
Verified Purchase:Yes
My neck is tight and hurts after sleeping on this Tuft & Needle mattress. The mattress itself is okay.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 10, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're not sleeping comfortably on the mattress. Please feel free to reach out to our team directly at 877-842-2586 or support@tn.com to troubleshoot any comfort issues or to start a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Not that comfortable
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, February 9, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not getting a great night's sleep on your mattress. Please reach out directly to our team at 877-842-2586 or support@tn.com to troubleshoot any comfort issues or to start the return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: DeniseM
Gender:Female
Verified Purchase:Yes
Easy to set up with one person and comfortable enough to sleep in the first night!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Katiebethj
from Tennessee
Gender:Female
Verified Purchase:Yes
I own three of these mattresses and I love them so much! They are on the firmer side and provide great support, but still feel cozy
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle