Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: E Smith
Verified Purchase:Yes
T&N is the best!
Written by a customer while visiting Tuft & Needle
Posted by: Vestal
from Colorado
Gender:Female
Verified Purchase:Yes
It arrived within 3 days. It is super comfortable. We are very happy with the way it feels and the quality. Very easy to set up.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Loss of integrity
on February 16, 2022
Posted by: Erik88
from Asheville, NC
Gender:Male
Bought this mattress almost three years ago based off a recommendation from friends. I made it very clear that I am a stomach sleeper and need a firm mattress. They couldn't stress enough how great it was.
I am 210 lb and my wife is 115 lb. She is a back and side sleeper.
I would say just under one year of having this mattress we noticed it losing its integrity. A fair amount of sinking and without question, loss of firmness.
Being that this was somewhat of a budget-friendly purchase, I am disappointed it did not last a few years longer. I was hoping for at least five good years.
We are eagerly shopping for another replacement and I will not make this mistake again. I do not recommend purchasing this mattress if you are looking for a continuous and firm night of sleep.
I'm a very active individual who routinely exercises and stretches 5-6x a week. I have never had chronic back pain until a year after purchasing this mattress.
I am 210 lb and my wife is 115 lb. She is a back and side sleeper.
I would say just under one year of having this mattress we noticed it losing its integrity. A fair amount of sinking and without question, loss of firmness.
Being that this was somewhat of a budget-friendly purchase, I am disappointed it did not last a few years longer. I was hoping for at least five good years.
We are eagerly shopping for another replacement and I will not make this mistake again. I do not recommend purchasing this mattress if you are looking for a continuous and firm night of sleep.
I'm a very active individual who routinely exercises and stretches 5-6x a week. I have never had chronic back pain until a year after purchasing this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 16, 2022
Hi there! Thank you for taking the time to provide your feedback regarding the T8N Original mattress. We're sorry to hear that you have been disappointed with your purchase and that you are experiencing an issue with your mattress. The mattress comes with a 10-year limited warranty that covers any sagging or indentation over 3/4 of an inch. Please feel free to reach out to our team directly at 877-842-2586 or support@tn.com and we'd be more than happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: Tuft & needle fan
Gender:Male
Verified Purchase:Yes
Easy ordering process, delivery was right on time.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CABROOT
Verified Purchase:Yes
This mattress works for our loft in our Tiny House.
It needed to be on the floor.
It needed to be on the floor.
Written by a customer while visiting Tuft & Needle
Posted by: Heidi64
Verified Purchase:Yes
This is my 3rd (!) Tuft n Needle mattress purchase. I now have one in each bedroom. This one slightly different than the first two. It's not as thick, but still provides the quality support I am used to. I think Tuft n Needle mattresses are the best.
Written by a customer while visiting Tuft & Needle
Posted by: Demy
from Gillette Wyoming
Gender:Male
Verified Purchase:Yes
Had to buy a new mattress after having left my old tuft behind with an abusive ex.
I missed this bed so much it is amazing in every way!!
I missed this bed so much it is amazing in every way!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tinuke
from Philadelphia
Gender:Female
Verified Purchase:Yes
I ended up returning my matress because it just felt a bit too soft for me. I tried it for about 40 days. I am a stomach sleeper and in general when sitting on my bed it was fine, but while on my stomach I felt that my abdomen sank in a bit too much for my liking.
Customer service was excellent. Very helpful and very quick in response to my return. I love how they donate the used beds to a good cause too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle