The mattress is perfect for my young daughter because it’s firm but plush feeling. For an adult, this is more firm than other mattresses I’ve tried and ordered over the Internet. But it is really supportive for any age range, so that’s why I’m only knocking off one point. The price for Tuft & Needle is great!
I am so happy with this mattress. Comfortable, supportive, everything a mattress should be. It’s less “soft” than I expected but that’s not a deal breaker for me.
The mattress is too soft for me, but if someone was looking for a soft "mattress in a box," I would tell them the mattress might work for them. You should make firmer versions of the mattress.