Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
they suck
on February 17, 2021
Posted by: jackie271
from oregon
nothing special at all
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 19, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Vikas matadha
from Maryland
Gender:Male
Verified Purchase:Yes
It's good, I don't get back pain but when I sleep I will get stomach floating I don't know why
Written by a customer while visiting Tuft & Needle
Posted by: susan bomback
from cumberland rhode island
Gender:Female
Verified Purchase:Yes
why would you have a mattress bigger then your box spring
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your feedback and will pass it along to our Product team. If we can help with anything moving forward, please let our team know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Horrible
on October 4, 2020
Posted by: Neveragain340
from Laramie WY
Gender:Female
We bought this mattress about 5 years ago and it is a rock. Quite literally feels like you are sleeping on a hardwood floor. It’s lasted 5 years, mainly in storage, which shouldn’t surprise you because rocks seem to last forever. Do not purchase unless you enjoy sleeping on rock hard surfaces.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
My dad did not like this mattress so I am going to buy it from him!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Washington WV
Gender:Female
Verified Purchase:Yes
Bot a tuft n needle king a few yrs ago. Love it. Bot a queen a month ago and hate it. Its half the thickness. Ive looked at website to see if i bot a different model but they only offer 2 models, cooling gel and reg. No clue why this queen is not near the mattress the king is. This queen is going back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2021
Hi there. Thank you for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Aurelio
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
This is my 2nd mattress and love it!! I feel rejuvenated every morning
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Richardson, TX
Gender:Female
Verified Purchase:Yes
It’s a bit more firm on its own than we anticipated, but with the mattress topper it’s more comfortable and still has great support!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle