Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: dee tom
from atlanta
Gender:Male
Verified Purchase:Yes
me and my wife love the simplicity of this bed as well as its comfort. i wish it came with a mattress cover though, other than that i'm proud of this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
We would not just recommend buying this mattress again - we did buy it again!
on June 28, 2024
Posted by: kddd
Gender:Female
Verified Purchase:Yes
The Tuft and Needle mattress continues to give us a great night sleep! We purchased this same mattress about 7-10 years ago and loved it. We have moved a few times, tried other name brand mattresses, and always came back to our Tuft and Needle mattress. It gives us by far the best, most comfortable night's sleep. It works well for my smaller and my husband's larger frame and body. We would not just recommend buying it again - we did buy it again when it was time to buy a new mattress. We love this mattress and are sleeping very well on it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Beautiful
on April 26, 2025
Posted by: Kylie R
This is my first bed in a box experience, it was magical. Mattress is so comfortable, feels like a good combination of soft and firm. Very excited for this!
Written by a customer while visiting Tuft & Needle
Posted by: Big head
Verified Purchase:Yes
Yuck,
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 11, 2020
Hi there. We're sorry to hear you're unhappy with your purchase and encourage you to reach out to support@tn.com or 877-842-2586 if you need help with a return under the 100-Night Sleep Trial or anything else.
Written by a customer while visiting Tuft & Needle
Posted by: Kerry J.
Verified Purchase:Yes
I thought the mattress was very comfortable but I am not a back sleeper. I had friends stay with me and they thought the mattress was very hard. I guess I will have to get some sort of topper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 19, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Sb975
Gender:Female
Verified Purchase:Yes
This is our 2nd tuft and needle and we really like it! Planning to buy a third for our guest room soon!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not the same quality as previous Tuft mattresses.
on June 29, 2020
Posted by: Lorell Morrell
from AZ
Gender:Female
Verified Purchase:Yes
I'm trying to get the motivation to return the mattresses. Neither of them are the same firmness/quality as the first set we purchased in 2017. They are supposed to be exactly the same product. They are not. Sadly. The 2017 purchase was a dream. This is not. They told me to put a gallon of water on each mattress to show the difference in the sink from the weight of the mattress to show how they differ. A gallon. I'm far heavier than a gallon. Frankly I'm running out of time. We have a new baby in the home, the issues with Corona virus and how every day seems to morph into sameness has let time and the return window get away from me. Hopefully I can get them returned before my 100 days run out.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there. We haven't made any major changes to the materials/composition of the Original mattress in years (other than the cover redesign in 2018); however, we appreciate your feedback and would be happy to troubleshoot or walk you through the return process, if that's preferred. Please contact us at support@tn.com or 877-842-2586 for assistance!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great products & good service bear repeating!!
on August 24, 2020
Posted by: Happy in Wisconsin
from Mosinee WI
Verified Purchase:Yes
This is our second mattress from Tuft & Needle and we couldn’t be happier-highly recommended!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle