Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Sunny Miao
Verified Purchase:Yes
Super comfy! Takes 10 min to inflate, super easy. Really love it!
Written by a customer while visiting Tuft & Needle
Posted by: JessieV
from Rhode Island
Gender:Female
Verified Purchase:Yes
I am very happy with my new mattress and have recommended it to several friends already!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DL44
Verified Purchase:Yes
Pretty comfortable, nothing groundbreaking. I had a Snooze Project mattress from Germany that I think I liked better, but they are very similar. Convenient delivery and good for the price point. Haven't had it long enough to know if it will stay the same over time. I sleep on my side and my stomach the most often, and it seems to work for both ok.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Melba Toast
Gender:Female
Verified Purchase:Yes
I don't know. This mattress had good ratings and reviews but I'm having trouble discerning why. It feels cheap like a summer camp mattress minus the plastic cover. Also, I've never had back pain until I started sleeping on this. I figured I would try it and could always return- but I ordered two twins to put together on our king frame and according to return info only one can be returned so we're stuck with them for the next 8 years I guess.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We appreciate your feedback and will pass it along to our Product team for consideration. We can help with a return under the 100-Night Sleep Trial. Please reach out to our team at support@tn.com or 877-842-2586 for help moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Jit K
Gender:Male
Verified Purchase:Yes
Its good. was looking for little more firm but its okay.
Written by a customer while visiting Tuft & Needle
Posted by: Tracy W
Verified Purchase:Yes
Love, love, love my new mattress. Don't wakeup with back pain or joint pain. Wished I had bought it sooner!
Written by a customer while visiting Tuft & Needle
Posted by: Emct
Verified Purchase:Yes
This is my second Tuft& Needle purchase. Very comfortable, but this time around I ordered a Queen and the sizing is strange. It hangs off my bed frame on all sides, which did not happen with other Queen mattresses
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 26, 2021
Hi there. Thank you for taking time to share candid feedback. We're sorry to hear about the sizing issues with your mattress and will pass your comments along to our Product and Quality Assurance teams. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Quentin I
Gender:Male
Verified Purchase:Yes
Great value, easy to open and put on bed. The warranty also seems good - 10 years. The bed was initially a little more firm than I’m used to but felt supportive. However, I reached out to support and they provided me a topper on the house which has sealed the deal for me. I’m very pleased.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle