Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: NREH
from Arizona
Gender:Female
Verified Purchase:Yes
It was super easy to set up and the packaging made it simple to get up narrow stairs with 90 degree turns. I’m a 130lb woman and I did it alone though it is recommended to have help of course. The mattress protectors fit really well, are easy to put on, and don’t feel cranky or plastic-like which is lovely.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Patrick And Alex
from Il
Gender:Male
Verified Purchase:Yes
Great rest very comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mio M
from Wallkill, NY
Gender:Female
Verified Purchase:Yes
Great mattress. It’s been great for our backs!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Erin c
Gender:Female
Verified Purchase:Yes
Very supportive and firm. This is our second tuft and needle and we honestly wouldn’t buy any other bed.
Written by a customer while visiting Tuft & Needle
Posted by: KK22
from Denver, CO
Gender:Female
Verified Purchase:Yes
The mattress is extremely firm, much firmer than our last t&n mattress. Prefer the softer mattress with a lot of support still. Keeping it due to annoyances in return process.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 10, 2022
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. Most sleepers will find that the mattress will break in over the first few weeks and your body should adjust to the feel of the mattress. That being said, if you would like to troubleshoot any comfort issues, please reach out to our Customer Experience team at support@tn.com or 877-842-2586 and we'd be more than happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Lizn
from Mississippi
Gender:Female
Verified Purchase:Yes
Very comfortable mattress, a little firmer than I thought but excellent for the price. Good customer service
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: PAW..
from AL
Gender:Male
Verified Purchase:Yes
very comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Mattress quality not what it used to be
on April 7, 2022
Posted by: SadSleeper
from Fingerlakes, NY
Gender:Female
I have purchased 6 T&N Mattresses for airbnbs and my own home over the years. The last one I purchased is just not as good at the one I got 4 years ago. Seems the quality has really gone down. It's just not a comfortable bed, and I looooved my first one. I'm bummed about this but will start looking elsewhere for my next Airbnb setup as it doesn't seem like I can count on the T&N quality anymore, unless I got a bad batch somehow.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 7, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that your recent mattress purchase doesn't seem to be the same quality as your previous mattresses. We would be more than happy to see how we can help. Please reach out directly to our team at 877-842-2586 or support@tn.com at your earliest convenience.
Written by a customer while visiting Tuft & Needle