Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Virginia0
from California
Gender:Female
Verified Purchase:Yes
Tough for side sleepers. Everything about ordering was easy. My back hurt the first two weeks and then adjusted. I was sent a foam topper which made my back hurt again, so I took it off. However I have been sleeping deeper, and cooler.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Jillybean
from West Bend, WI
Gender:Female
Verified Purchase:Yes
I really like the firmness of support of this mattress. It's better for me than memory foam because it keeps my back lined up better. It's a very good match between support and firm.
My husband is 216 lbs and a couple months in and we can already tell his side of the mattress is much squishier than mine (I'm 114 lbs). Hopefully it doesn't loose more support on his side.
My husband is 216 lbs and a couple months in and we can already tell his side of the mattress is much squishier than mine (I'm 114 lbs). Hopefully it doesn't loose more support on his side.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jules Ann
Verified Purchase:Yes
Perfect support. Not too hard or too soft.
Written by a customer while visiting Tuft & Needle
Posted by: John P
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Mattress was well-priced for the quality. Sturdy but soft. Supportive, but cushy. Makes my back pain melt away. Thank you!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: FARRFARR2
from GILBERT, AZ
Gender:Female
Verified Purchase:Yes
We have been married 40 years and this was our latest upgrade. We have had an assortment of mattresses and box springs but by far this is the best. It was recommended to us by our friends that have had back surgeries and went through 3 before they settled on yours. I love that it is so cool and I don't wake up sweating, something that happens a lot in menopause!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jennifer Black
from Oklahoma City, OK
Gender:Female
Verified Purchase:Yes
Best purchase ever! I heard about Tuft & Needle through a friend and also researched a lot before deciding to buy this mattress. I'm sold won't buy anything else!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Juniper Birbiglia
Verified Purchase:Yes
Mattress was much too soft. I like a firm bed and the memory foam was so soft that I felt like I was sinking into a hole every night. And getting out or rolling over was like being stuck in quicksand. Not for me but the return process was extremely easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there! We appreciate you taking time to leave a review and will share your candid feedback with our product team. If you need help with anything moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Pittsburgh PA
Gender:Female
Verified Purchase:Yes
the mattress slopes, i am not happy. i purchased a tuft and needle 2 years ago and it was great, this second one is terrible and i will be returning.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 10, 2020
Hi there. We appreciate you taking time to leave a review and share your experience. If you're up for troubleshooting (this sounds like a possible warranty defect) or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle