Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Roger888
Gender:Male
Verified Purchase:Yes
Even with a free topper, the mattress is just no comfortable. Not worth it
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 7, 2020
Hi there. Thank you for taking the time to share your experience. We'll make sure your feedback is heard by our product and quality assurance teams. If you have any other feedback or need help moving forward, please reach out to us at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Karen S
from Michigan
Gender:Female
Verified Purchase:Yes
It’s definitely firm, but also supportive. Surprisingly super comfortable for the price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Bed not firm enough. Very soft and disappointed
on July 23, 2020
Posted by: Lilyj
from NJ
Gender:Female
Verified Purchase:Yes
Not as firm or as good as the one I bought four years ago. Very disappointed. I should have bought another Casper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 24, 2020
Hi there. Thank you for taking time to leave a review. We are sorry to hear about your disappointment with the mattress and will share your feedback with our product team. If you need help moving forward, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Tuft and Needle mattress just OK but holds a dent
on August 6, 2020
Posted by: WpSestrom
from Walden, NY
Gender:Male
Verified Purchase:Yes
It's just OK. I sit on the edge and it's taking an impression there.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 10, 2020
Hi there. Thanks for your review. We will share your feedback with our product and quality assurance teams. As a reminder, our mattresses are covered by a 10-year limited warranty and 100-Night Sleep Trial, so we encourage you to reach out to support@tn.com or 877-842-2586 for help moving forward.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Easy shopping fast delivery but mattress too soft for me
on August 8, 2020
Posted by: Courtneyh
from Washington
Gender:Female
Verified Purchase:Yes
Fast delivery easy set up but the mattress is too soft for me
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 11, 2020
Hi there. Thanks for taking time to leave a review. We're sorry to hear the mattress is feeling too soft. If you need help moving forward, please reach out to our team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Lynne from - Derry, NH
from Derry, NH
Gender:Female
Verified Purchase:Yes
I love my Tuft & Needle Mattress, it is a quality product and it's very comfortable and so affordable! I recommend it to my friends and family. That's how I found out about it. So if your thinking "I'm not sure" just buy it, you won't be disappointed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Bina
from Wisconsin
Gender:Female
Verified Purchase:Yes
3rd mattress I purchased. More expensive and firmer than the first mattress I purchased.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: docmadi
from Illinois
Gender:Female
Verified Purchase:Yes
We purchased a king size T&N about a year ago and we loved it so much we decided to buy this one for our son. Excellent quality that won’t break the bank!
Written by a customer while visiting Tuft & Needle