Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
1
Ordered a queen in the original
on April 25, 2022
Posted by: Lindy61
from Houston, TX
Gender:Female
Bought this within the last year. My son and his wife only have tuft and needle mattresses and we slept on it and was so comfortable we ordered the same, original queen for our guest room. He and his wife were here this weekend and said it was the worst ever. Soooooo hard. I feel like a threw a chunk of money away because we didn't sleep on it to test so had no idea..... warranty is only 100 days..
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 25, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that your mattress doesn't seem to be as comfortable as your son's mattress. It is normal for new mattresses to feel a bit more firm as they have not been broken in. That being said, we are always happy to help troubleshoot any comfort issues or help with a return within the 100-night trial. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help.
Written by a customer while visiting Tuft & Needle
Posted by: Comfy in Boston
from Boston
Gender:Male
Verified Purchase:Yes
Might not like it for the first week and a half. STICK WITH IT. Once it balances out, this mattress is amazing. You will start loving it about…2 days after the first time you say “I don’t know if this mattress was the right one for me”.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: K cooper
from New Orleans
Gender:Female
Verified Purchase:Yes
It took about a month for the mattress to fully expand but now it’s soooo perfect- I love my bed! This mattress is everything
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ali B
from San Francisco, CA
Gender:Female
Verified Purchase:Yes
Love this mattress! It's the perfect firmness and I get great sleep on it. Affordable price range too for the quality. Easy to order online and unpack.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tbee
from Kentucky
Gender:Female
Verified Purchase:Yes
The first 2 nights I was thinking this mattress was too soft, compared to the memory foam mattress I previously had. I thought I would fall out of bed at one point. But after that its been great. I sleep well. Wake up feeling refreshed and not sore. I would recommend
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: K0224
from Longmont, CO
Gender:Female
Verified Purchase:Yes
More form than expected
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Extremely Dissapointing
on April 14, 2022
Posted by: CanHeLogins
from Brooklyn, NY
Gender:Male
I have been recommending Tuft & Needle mattresses to people for years, but I can no longer, in good faith, recommend these newest models. They've become extremely expensive, and way too soft to the point of feeling super cheap. It has also done a number on my back, but of course the 100-night warranty isn't long enough to truly feel the damage the mattress is doing. I'm 110 nights in and I'm miserable.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 15, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry to hear that you haven't been sleeping well on the mattress and that you are disappointed with your T&N experience. We take customer feedback very seriously and that is why in late 2015 we made the mattress a bit softer. We are always happy to help troubleshoot any comfort issues. Please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be more than happy to see how we can help!
Written by a customer while visiting Tuft & Needle
Posted by: GiaJune
from Pennsylvania
Gender:Female
Verified Purchase:Yes
quality and comfort as advertised.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle