Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: BD in NJ
from NJ
Gender:Male
Verified Purchase:Yes
We love this mattress, the dog does too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Andybp
from Pennsylvania
Gender:Female
Verified Purchase:Yes
This our 3rd Tuft & Needle mattress. The best!
Written by a customer while visiting Tuft & Needle
Posted by: A. Mullins
from Atlanta, GA
Gender:Female
Verified Purchase:Yes
My entire family loves the tuft & needle mattress. They are perfect for couples and growing kids becasue the mattress does a great job conforming to the body comfort. The minimal mattress movement works great for couples and it's also perfect for growing kids & teens!
Written by a customer while visiting Tuft & Needle
Posted by: Hughes
Verified Purchase:Yes
Could be a bit softer for me.
Written by a customer while visiting Tuft & Needle
Posted by: Scott Wild
Gender:Male
Verified Purchase:Yes
This is the 2nd TnN mattress Ive owned. Had the 1st for about 6 yrs. Could've had it 4 more yrs but was moving into a new place and wanted a fresh one. Very comfortable and supportive as expected. Ordered it while moving, thinking I might have to sleep on the futon for a few nights before it arrives. Much to my surprise my new mattress was delivered the very next day! Couldnt be happier.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Rose M
Verified Purchase:Yes
This is the most comfortable mattress I’ve ever slept on. I was hesitant to buy a foam mattress in a box, but I’m very glad I did. I’m able to sleep the whole night through.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Hot
on April 27, 2022
Posted by: TooHotToDream
from Rochester, NY
Gender:Female
I've had this mattress since 2016. I slept well and found it very comfortable for the first approximately 3 years. For the past approximately three years, I have had trouble sleeping through the night, waking up very hot and sweaty. I've thought something is medically wrong with me, but there isn't. I'm in the 35-40 age range, exercise every day, eat healthy, and all of the labs run by my doctor show nothing wrong with me, healthy. A few nights ago after waking up hot and sweaty for the 1000th time, I got out of bed for about 15 minutes. When I came back I put my hand on the mattress and it was hot. I started researching heat and mattresses, and discovered that memory foam retains heat, especially as it ages and compresses. All of these nights of waking up hot and sweaty, poor sleep, thinking I have something medically wrong with me. Turns out it's this block of foam I've been sleeping on. This mattress has significantly degraded the quality of last 3 years of my life due to poor sleep. This is not hyperbole. I feel terrible for my poor patients since I've been grumpy from sleep deprivation. I give it 2 stars because for the first approximately years it was great and it was cheap as mattresses go. However as it's compressed and degraded, it's been a nightmare. Looking for a new mattress, and in the meantime using my backpacking air mattress in top of this foam block.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 27, 2022
Hi there! Thank you for taking the time to provide your candid feedback regarding the mattress. We're sorry to hear that you're sleeping warm. In general, our mattresses are comprised of our T&N Adaptive® Foam, which is a fully breathable open-celled foam which is unlike most memory foam mattresses that are closed-celled and trap body heat.
That being said, we are always happy to help troubleshoot any comfort issues that you are having with the mattress. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to see how we can help.
That being said, we are always happy to help troubleshoot any comfort issues that you are having with the mattress. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to see how we can help.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Sags after a year, no edge support
on April 26, 2022
Posted by: Karen 76
I am on my second sagging T&N mattress and am just fed up. Purchased the first one in 2016. Within a year it started to sag in the middle, but I just kept rotating it and then bought a foam topper. Finally gave up in 2019 and submitted for a warranty replacement. The replacement mattress again started sagging after about a year in the same spot. Now I will grant that my spouse and I are each over 200 pounds, but nowhere on their website does it say this product isn't good for fat people. I am about to attempt a second request for a warranty replacement, but even if they will replace it, my hopes are not high it will hold up. Guess you get what you pay for. In the photos you can see how badly the sagging is in the area where my hips would be versus the bottom of the bed that doesn't get much use.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 27, 2022
Hi there! Thank you for taking the time to provide your feedback regarding the mattress. We're sorry to hear that you are having an issue with this mattress as well.
In general, we do not do anything to reinforce the edges on the T&N Orignal mattress. When sitting on the edge of the mattress, the lower it is to the floor, the better supported you'll feel. You should notice that you sink in more while sitting on the edge because your concentrated weight is in one spot as opposed to spread out throughout the mattress. Regardless, it should pass the "edge test," which is when you lie down on the very edge of the bed, stiff as a board, you should not feel like you're about to roll or fall off. The mattress should “spring back” once you stand up from sitting on the edge of the mattress.
Also, if you are using a box spring, we also recommend checking to make sure that it is properly supporting the mattress.
That being said, please reach out directly to our team at 877-842-2586 or support@tn.com, and we'd be more than happy to look into the issue with you.
In general, we do not do anything to reinforce the edges on the T&N Orignal mattress. When sitting on the edge of the mattress, the lower it is to the floor, the better supported you'll feel. You should notice that you sink in more while sitting on the edge because your concentrated weight is in one spot as opposed to spread out throughout the mattress. Regardless, it should pass the "edge test," which is when you lie down on the very edge of the bed, stiff as a board, you should not feel like you're about to roll or fall off. The mattress should “spring back” once you stand up from sitting on the edge of the mattress.
Also, if you are using a box spring, we also recommend checking to make sure that it is properly supporting the mattress.
That being said, please reach out directly to our team at 877-842-2586 or support@tn.com, and we'd be more than happy to look into the issue with you.
Written by a customer while visiting Tuft & Needle