Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Christopher M
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
I thought my old mattress was just fine but recently started experiencing a lot of soreness in my back and legs every morning. Figured it was time to be an adult and get a new one so I looked for something American made. Tuft & Needle kept coming up in my searches and asking around so I thought I'd give it a try thanks to the guarantee. I could not be happier with my choice. This mattress is amazing! The only problem is I want to stay in bed every morning for as long as possible. That's something I never used to do because it was painful. Now I sleep well and just want to stay there forever.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Olymatt
from Indiana
Gender:Female
Verified Purchase:Yes
Extremely hard. Even with allowing for break in, we were unable to get comfortable. Luckily we were able to easily exchange
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there. Thank you for your review. We're sorry to hear the Original was too firm and will share your feedback with our product team. It sounds like you were able to exchange and are now sleeping better, which is great. If you have any concerns or need help moving forward, let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
King is great for one, uncomfortable or two
on August 27, 2020
Posted by: tchaiko
from los angeles
Gender:Female
We bought this King size bed because my parents have a queen size that is absolutely delicious to sleep in. We first bought the Mint after explaining to customer service that we are co-sleeping with our baby and needed the firmest mattress, turns out the Mint was soft so we exchanged for the original, it was better but it's still uncomfortable when my husband sleeps in the bed with us. The mattress when you sleep alone feel perfect but the depression by the second person is deeply uncomfortable, especially when i have to wake up in the midldle of the night to breastfeed. When i'm sitting up with the baby in my arms the mattress sinks underneath me and it hurts my lower back a lot. I threw my back out one night when i had to get up throughout the night to feed the baby. i've now had to get out of the bed or try to side feed. because we did an exchange we can't return the bed and now we have a king size bed that we can't all sleep in together. my husband sleeps on teh sofa.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
Four words!
Best night’s sleep ever!
Best night’s sleep ever!
Written by a customer while visiting Tuft & Needle
Posted by: Dad2B
Gender:Male
Verified Purchase:Yes
We bought this mattress and then my wife got pregnant. 5 stars.
Written by a customer while visiting Tuft & Needle
Posted by: Lisa T.
from San Francisco, CA
Gender:Female
Verified Purchase:Yes
Sizing is a little off. The mattress is about 9" tall not 10" as advertised. It took a while for it to fully expand but it is still not fully 10". Overall though, this is a comfortable mattress and very affordable and nice quality.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Louise z
from Oregon
Gender:Female
Verified Purchase:Yes
Not as comfortable as the first bed i bought from you
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 20, 2021
Hi there, we appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Jason S.
Gender:Male
Verified Purchase:Yes
Ordering and delivery was easy and fast. Excellent quality mattress. Little to no off-gassing.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle