Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,788 Reviews)
Rating breakdown 25,788 reviews
5 Stars
18,383
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
165
89%of customers recommend this product.
(
3,155 out of
3,563)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Customer Rating
2
Lasted about 5 months
on September 1, 2021
Posted by: Nick777
from CT
Gender:Male
Great mattress for the first 5 months. I am 6 feet tall and 210 athletic build. This mattress was comfortable for 5 months then all of a sudden I have had back pain and sleepless nights for 2 months. Spinning the mattress didn’t help at all and this mattress cannot be flipped. I Don’t recommend it unless you are a small, petite person or a feather weight person. A mattress should last longer than this, I am an average sized man in perfect shape and never had a mattress do this. My last IKEA mattress lasted 7 years and cost one third the price. Will be returning it for the next level up and see how long that one lasts.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 3, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Es / Co
from CT
Gender:Female
Verified Purchase:Yes
There is no better mattress on the market. Slept on my old T & N for over 10 years, gave it to my daughter in great condition and upgraded to king size T & N. Truly the best sleeps of my entire life on this mattress. My husband had wanted to save some money, and based on reviews he was convinced it would be better, so we tried the Nectar first. The Nectar was a nightmare, horrible sleeps, and body pain, and a terrible process to return. We gave it away and bought a T & N instead and we are in heaven. Will never buy anything different. So worth it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Joy E.
Gender:Female
Verified Purchase:Yes
Second T&N mattress we have purchased. Gave first one to our daughter. You can not feel anyone else moving in the bed and so comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Wichita Falls, TX
Gender:Female
Verified Purchase:Yes
Personally the mattress was a little too firm for me. However, I then purchased the T&N mattress topper and it is now perfect! Overall I think if you are worried that the mattress will be too firm you should go ahead and buy the mattress cover because it is still an amazing price. I have never felt more supported yet comfy and am getting significantly better sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
BEST PURCHASE OF 2021
on August 12, 2021
Posted by: Chloe17
from Iowa
Gender:Female
We bought this mattress 6 months and we could not be happier with it! We didn’t realize we slept so poorly until we got this bed. It’s such a comfy mattress especially for the cost. Highly recommend to anyone!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
No longevity
on February 4, 2021
Posted by: SCDCDOC
from Seneca, SC
Gender:Male
I bought an original T&N mattresses 3 years ago online. For the first 2 years, it was perfect. In 2020, I began to notice that one edge began to sag and the mattress widen at the midpoint width wise. I am a single male at 175 lbs, and do not think that these changes can be attributed to my size or use of the mattress. I’m unhappy with the money that I spent and will look elsewhere for a new mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 11, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Julie g
from Flint, MI
Gender:Female
Verified Purchase:Yes
We bought this to replace our old mattress which is also a tuft and needle. We’ve had it for ten years and it’s still the best, we just sized up to a king. We wanted to get something we know will last a long time. This mattress is very comfortable, even for side sleeping, and doesn’t get too hot. I’m a big fan of T&N!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
on July 2, 2020
Posted by: Disappointed
from Austin, tx
Gender:Female
Hard as a rock. Would have given 0 stars if I could because they wouldn’t take it back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 2, 2020
We're sorry to hear you're not loving the mattress - we're not seeing an order with this email address in our system, but we'd love for you to reach out so we can see if there's anything else we can help with. You can email us directly at support@tn.com.
Written by a customer while visiting Tuft & Needle