Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Sherryl
Gender:Female
Verified Purchase:Yes
It’s much harder than I expected. Not as comfortable as I was hoping. But it will have to do.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 16, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping well on the mattress and that you're finding it a bit too firm. We are always happy to help troubleshoot any comfort issues. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle
Posted by: Braeden J
from Kansas
Gender:Male
Verified Purchase:Yes
High quality, cools as advertised. Biggest downside is it is former then anticipated.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 14, 2022
Hey there. Thanks for sharing feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. Most sleepers will find that the mattress will break in over the first few weeks and your body should adjust to the feel of the mattress. That being said, if you would like to troubleshoot any comfort issues, please reach out to our Customer Experience team at support@tn.com or 877-842-2586 and we'd be more than happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: MK44
from Boston
Gender:Male
Verified Purchase:Yes
Just sort of thin and not as much support as we expected. Planning to return.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , June 13, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping well on the mattress. Please reach out to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues or help with the return.
Written by a customer while visiting Tuft & Needle
Posted by: Justice B
from Kansas City, MO
Gender:Male
Verified Purchase:Yes
Good mattress, doesn't make me overheat and I'm a pretty warm sleeper. I would probably buy another one. If you want a less firm feel this may not be the one but I'm sure with a mattress topper it would be divine.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not So Great After A Few Years
on June 7, 2022
Posted by: ccombs
from Nashville, TN
Gender:Male
I have owned this mattress for 4 years now. The first year was great. No issues to speak of. The next year I started noticing some issues and the last 2 years have been absolutely terrible. I wake up so tired and sore every day and can hardly get out of bed. Luckily I spend a good amount of time away from home and sleep in hotels. I seriously sleep 10x better in random hotel beds than I do in this thing. After 4 years it no longer supports me, I feel my hips just get swallowed by the mattress, the edge support is terrible, and it is SO DANG HOT! My wife and I learned our lesson, so we are moving on to a household name mattress. We cannot wait for this thing to be out of our house.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , June 9, 2022
Hi there! Thank you for taking the time to provide your candid feedback regarding your mattress. We're sorry to hear that you are no longer getting a great night's sleep. While it is normal for a mattress to break in over time with continual use, our mattresses come with a 10-year limited warranty that covers any indentation or sagging over 3/4 of an inch. If you would like to explore your options through the warranty, we would be more than happy to help. Just reach out directly to our team at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Posted by: DanielAZ
from Arizona
Gender:Male
Verified Purchase:Yes
It was so easy to set up , very comfortable and seems to stay very cool in the Arizona heat. I’ve been sleeping amazing since I purchased.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JandR
Verified Purchase:Yes
We've had the same model of T&N mattress for 5 years and it's been great. We recently finished out a guest bedroom and decided to get another T&N, putting the new one in our room. Unfortunately, the new one is pretty hard - causing shoulder pain for my wife. We stayed with the standard due to her sleeping on her stomach, but we've experienced more pain with this new mattress than we've had previously and thinking seriously about returning it. Quality and materials are still great for the price, but they seem to have dialed up the hardness a little too much for our liking/comfort.
Written by a customer while visiting Tuft & Needle
Posted by: B. Bartle
from Meridian, ID
Gender:Male
Verified Purchase:Yes
I slept on a T&N mattress while staying one night at a friend's house. Since then, I've been waiting until I could afford to get one myself. Now that I have, I can confidently say it's been worth the wait. Love this mattress; I always sleep well now :)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle