Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: Lberguer
from New Hampshire
Gender:Female
Verified Purchase:Yes
I can only sleep on firm mattresses for my back, but struggle as I am usually a side sleeper. This has helped me fully transition to sleeping on my back and it’s made a huge difference. Goodbye old spring bed and hello best sleep ever!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DawnF
Gender:Female
Verified Purchase:Yes
We first used this mattress while renting a house for the winter. The mattress was so comfortable we ordered them for our new home. One came with open plastic and a black oil stain. The company responded quickly and sent a new mattress and said to keep the stained one or donate it.
Highly recommend.
Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
It is ok. I still wake up sore and turn a lot. It isn’t as big as I expected for a Queen. Feels and looks like a full size instead. It also doesn’t seem to have fully inflated yet?
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 27, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're not sleeping well on your mattress and that it doesn't seem to have reached its full dimensions. Please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be happy to see how we can help!
Written by a customer while visiting Tuft & Needle
Posted by: Junk243
from Billings, MT
Gender:Female
Verified Purchase:Yes
This is the third Tuft and Needle Mattress for our family. We love them all.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LuluCTVT
from CT
Gender:Female
Verified Purchase:Yes
The mattress arrived very quickly! It’s incredibly comfortable. We have had twin Tuft and Needle mattresses in our children’s bedrooms for three years and they’ve held up really well. We purchased this queen mattress for our second home and are so happy with it!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not lasting enough - back pain morning
on June 18, 2022
Posted by: UnhappySpine
from TX
We have bought this and been using for 3 years. It is not supporting any more and just sinks giving us back pain. If I would have known this product would not last long like this, I might have made a different choice.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 22, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are no longer sleeping comfortably on your mattress. While it is normal for the mattress to break in with use, you still should feel evenly supported when sleeping. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Susan R
from VA
Gender:Female
Verified Purchase:Yes
Very comfortable mattress. Arrived within two days. Snags on the cover though. But customer service was contacted and quickly sent a replacement.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: EM Fit
from San Francisco
Gender:Female
Verified Purchase:Yes
I fell in love with the Tuft & Needle Original mattress when I slept two nights on one at a vacation rental. The rest is of such high quality that I ended up sleeping through my alarm, which never happens!
Within a few days of being back home and sleeping awful I listed my one year old mattress from a competitor brand and bought the bed of my dreams. I got the T&N Queen size for just me and it’s amazing how glorious each nights rest is in it! I’ve had it for about a month now and aside from it being a hot foam matieral (hence 4 stars) I absolutely adore it! Next up is to buy their pillows, because I find mixing a foam bed with other materials for the head feels off kilter. I test drove their pillows at the aforementioned rental and they were also heavenly! Will be on the hunt for a cooling mattress/pillow cover (if that’s a thing) so I can turn my summer sleep into complete temperature controlled, cozy comfy bliss!
The price point is perfect and it arrives at your door very quickly. Don’t hesitate if you’re on the fence!
Within a few days of being back home and sleeping awful I listed my one year old mattress from a competitor brand and bought the bed of my dreams. I got the T&N Queen size for just me and it’s amazing how glorious each nights rest is in it! I’ve had it for about a month now and aside from it being a hot foam matieral (hence 4 stars) I absolutely adore it! Next up is to buy their pillows, because I find mixing a foam bed with other materials for the head feels off kilter. I test drove their pillows at the aforementioned rental and they were also heavenly! Will be on the hunt for a cooling mattress/pillow cover (if that’s a thing) so I can turn my summer sleep into complete temperature controlled, cozy comfy bliss!
The price point is perfect and it arrives at your door very quickly. Don’t hesitate if you’re on the fence!
Written by a customer while visiting Tuft & Needle