Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Queen - White
Average customer rating
4.6
(25,791 Reviews)
Rating breakdown 25,791 reviews
5 Stars
18,385
4 Stars
5,248
3 Stars
1,215
2 Stars
777
1 Star
166
89%of customers recommend this product.
(
3,157 out of
3,566)
Customer Reviews for Tuft & Needle - Original Mattress - Queen - White
Posted by: LynnW801
from Frederick, MD
Gender:Female
Verified Purchase:Yes
Easy to unpackage and move around even for a 70 year old woman! No weird smells to deal with. Super comfortable, never too hot or too cold. Would recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: J Walkosz
from Tx
Gender:Female
Verified Purchase:Yes
This is our 6th T & N mattress purchase. We love them. Comfortable, priced right, they last and even though we’ve never had to use it, a great warranty.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anna H
Verified Purchase:Yes
Very comfortable and supportive mattress at an affordable price. Wonderful upgrade from our old one and convenient packaging and delivery.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: EBM1
from California
Gender:Female
Verified Purchase:Yes
I have a full sized Tuft & Needle mattress from 2015 that my husband and I both love. We ordered a new king size mattress thinking it would be the same but bigger, but it’s not the same feel at all. The new one is much softer and squishier with a memory foam feel, which isn’t either of our preference, and the price is way higher than it used to be, so I am kind of disappointed with what I got. The original one wasn’t firm but kind of felt like I was suspended in zero gravity, floating along the surface of the mattress, perfectly supported by it but not sinking in.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping as comfortably on your King mattress as you did on your Full mattress. We did adjust the feel back in November of 2015 which may be why you are noticing a difference. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help troubleshoot any comfort issues or help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Momma Bear
from Durham, NH
Gender:Female
Verified Purchase:Yes
We love our T&N mattress so much that we bought one for our adult daughter as a gift. She sleeping like a baby on her new mattress!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: T Hat
from Texas
Gender:Female
Verified Purchase:Yes
Comfortable and no set up!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Awful
on July 7, 2022
Posted by: Ramo
from Anaheim
Gender:Male
I now have had this mattress a little over a year now and I have to say it’s awful. I suffer with more back pain now then I ever have on even my old 200 dollar spring mattress I had for 15 years. It seemed good at first but after like a month it was bad. Some nights I have to go sleep on the couch cuz I wake up with such bad lower back stiffness and pain. Would not recommend this in any way.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 7, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry to hear that you haven't been sleeping well on your mattress as of late. Even though you are passed the 100-night trial, our team is always happy to help troubleshoot any comfort issues. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to see if we can help!
Written by a customer while visiting Tuft & Needle
Posted by: sophiopia
from northern california
Gender:Female
Verified Purchase:Yes
i’ve been wanting one for years, even helped a friend order one. she loved it and now i have one of my own to love!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle