Customer reviews from frigidaire.com
Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Average customer rating
4.6
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
676
4 Stars
132
3 Stars
29
2 Stars
16
1 Star
38
Customer Reviews for Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Customer Rating
1
Stops working and not reliable
on July 10, 2023
Posted by: Shoaib29
Stops working in a little over a year. Was good while it lasted however it should not fail this quickly. “Bucket full” alert doesn’t go away.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, July 12, 2023
Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. If the "BUCKET FULL" light is on, remove the bucket and re-install to reset the float switch. If the issue persists, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we would love to look more into your concerns to see how we can assist you.
Written by a customer while visiting frigidaire.com
Customer Rating
1
terrible build quality
on July 18, 2023
Posted by: frankshocked
[This review was collected as part of a promotion.] I ordered a unit and the pump didn;t work at all. so i returned it and ordered another. that unit's pump did not work too.
i had these units in the past and worked well. so disappointed.
i had these units in the past and worked well. so disappointed.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 19, 2023
Hi, Frank. We're sorry you're having some issues with your appliance. We understand the expectation of having a new appliance working in perfect condition. We want to make sure that you are properly assisted and that we provide the best resolution we have available. Please contact us via Live Chat at Frigidaire.com or via phone at (800) 374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. and we'll be glad to help.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
on July 21, 2023
Posted by: noglee
[This review was collected as part of a promotion.] My warranty replacement is working fine and keeps very accurate humidity control. The bad, Frigidaire's warranty replacement procedure isn't consumer friendly. They hope you'll just go away.
Response from frigidaire.comBy John, Online Outreach Specialist, July 26, 2023
Good day, Noglee. We appreciate you sharing your feedback on your dehumidifier with us. Please know that it's important for us to hear if our products are meeting our consumers expectations, and we hope that we can better serve your needs in the future. Should you ever need any assistance or have any additional concerns, feel free to connect with us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Junk
on August 2, 2023
Posted by: Garry p
My 20plus year low whirlpool was given to my son so I bought the 50 pint units lasted 3 months running as in the northern states only used in July & aug - worked great at first so right away so I bought on for my walkout lake home - well guess what both are junk ce code called warranty was up used a total of 6 months max but one must remember it’s warranty is a joke - too bad no 0 on review
Written by a customer while visiting frigidaire.com
Customer Rating
1
EC Code renders unit inoperable
on August 10, 2023
Posted by: AD H
Unfortunately, feel compelled to leave a 1 star review due to the dreaded "EC" code. I can unplug and plug back in, but the EC code comes back and shuts the unit down in a few hours. The unit worked great for 2 years, but I feel like 2 years is not sufficient life-span for this type of appliance. Is there a way to repair this? I would really rather not have to bear the cost of a new appliance, nor the landfill impact of throwing out a faulty one.
Response from frigidaire.comBy Angel, Online Outreach Specialist, August 14, 2023
Hello, Valued Consumer!
We never want to see our family unhappy with their appliance or experience. We would love to have a closer look into this matter. Regarding your concern, we recommend for you to "Unplug the unit and plug it in again under normal operating conditions. If the display reads "EC" , check the following operating conditions. Outlet voltage should be 115V and the surrounding temperature should be with in the range of 41F to 96F. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
We never want to see our family unhappy with their appliance or experience. We would love to have a closer look into this matter. Regarding your concern, we recommend for you to "Unplug the unit and plug it in again under normal operating conditions. If the display reads "EC" , check the following operating conditions. Outlet voltage should be 115V and the surrounding temperature should be with in the range of 41F to 96F. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died just after warranty eneded
on August 21, 2023
Posted by: davidrh
Died just after warranty expired. All coolant leaked out and cannot be repaired.
Response from frigidaire.comBy Rox, Online Outreach Specialist, August 22, 2023
Hi, David! We apologize to learn that this has been your experience with your dehumidifiers; this is certainly not the ownership experience we want you to have. Please know that it is Frigidaire’s goal to use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we place a great deal of emphasis on quality control, there are many factors beyond the control of the manufacturer that may affect the performance or longevity of an appliance and its parts. It is virtually impossible for us to control what occurs after our appliances leave our facilities. However, we want you to know that you and your experience matter to us; rest assured, it will not go unnoticed. Should you have further concerns we may be able to help with, please let us know. You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will dive right in. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
No Ethics
on May 24, 2024
Posted by: TRayr
Dehumidifier failed under warranty. Submitted warranty claim, Frigidaire confirmed receipt and that shipment confirmation would be provided within 10 business days. Now at 20+ business days and all care can do is day they will open a ticket and send it to the "back office.". Multiple calls to customer care and it is the same story each time. Seems that they just want you to give up. Expected more, especially since I paid for an extended warranty. Does not appear to be an ethical business based on my experience.
Response from frigidaire.comBy Owen, Online Outreach Specialist, May 27, 2024
Hello TRayr,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Moving forward, we verify that we already provided you an assistance in this matter, if you need further assistance, we can discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Moving forward, we verify that we already provided you an assistance in this matter, if you need further assistance, we can discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful dehumidifier
on May 2, 2025
Posted by: ChrisKWHYISNICKNAMENEEDED
[This review was collected as part of a promotion.] I have this in my larger basement room. I've seen other reviews indicating that it doesn't do the 4500 sq ft it advertises, but for 1200 or so (what I have) it does the job quite well. Keeps the humidity in the basement below 50%, even in warm weather/rain. Very quiet. Can barely hear it outside of the basement. I do wish for the size of this, it had a pump but it does have functionality for a hose to drain, so its at least an option. The only negative is that if you choose to dump the bucket, it can be quite heavy when full; I'd say 5 to 10lbs.
Written by a customer while visiting frigidaire.com