Customer reviews from frigidaire.com
Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Average customer rating
4.6
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
676
4 Stars
132
3 Stars
29
2 Stars
16
1 Star
38
Customer Reviews for Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Customer Rating
1
Poor Warranty
on August 16, 2022
Posted by: Poor Warranty Service
The dehumidifier failed right at the end of the warranty period.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, August 18, 2022
Oh no! We're sorry to hear that your dehumidifier is not operating as designed.
Based on the information provided in your review, we see that you've already been in contact with us and a resolution has already been provided. Please feel free to reconnect with us by chat at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST should you need additional assistance. ~Courtney
Based on the information provided in your review, we see that you've already been in contact with us and a resolution has already been provided. Please feel free to reconnect with us by chat at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST should you need additional assistance. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Breaks after One Year
on August 22, 2022
Posted by: Hopslam
[This review was collected as part of a promotion.] Works great when its working. The pump is an amazing feature. Has a huge 50 pt capacity. It is quiet and does not give off too much heat. I have maintained the filter and pump by cleaning them when needed. However, two days after my 1 year warranty expired it started icing up and showing an EC code. Basically means it is broken and on the way out. Now I can't get any support from Frigidaire. I don't think I will ever buy another Frigidaire product again if their machines are going to break one year later. This seems crazy to me.
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, August 26, 2022
Hello, Hopslam. Thank you for sharing your experience. We place a great deal of emphasis on manufacturing quality products, but there are occasions when things may not go as they should. We hope you give us another chance! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working
on May 9, 2022
Posted by: Disappointed2022
Unit stopped working just before 1 year after purchase. Showing EC code. Have tried pulling power for awhile and it won’t collect water and EC code returned. Not impressed. Why can’t anyone make a reliable dehumidifier anymore??
Response from frigidaire.comBy Katrina, Online Outreach Specialist, May 10, 2022
Hi, Valued Consumer!
Thank you for bringing this to our attention. We're very sorry to hear that your dehumidifier has failed. We certainly understand the importance of having your appliance working at its best for you and we would like to see how we can help. In an effort to assist you sooner, an email has been sent to you to discuss this further. We look forward to hearing from you soon! -Katrina
Thank you for bringing this to our attention. We're very sorry to hear that your dehumidifier has failed. We certainly understand the importance of having your appliance working at its best for you and we would like to see how we can help. In an effort to assist you sooner, an email has been sent to you to discuss this further. We look forward to hearing from you soon! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on July 28, 2021
Posted by: Without a working dehumid
This unit was a replacement for an earlier one that had a fault code and would not work. I put this in service late October of 2020. Yesterday, it started icing up on the coils which is what the other unit did before it showed the fault code. Not even a year and already going bad. It must be shut off and let the ice melt before turning back on, but showed ice again within a day.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 2, 2021
Thank you for sharing your experience! We're sorry to hear you're having some issues with your dehumidifier. Please ensure there is a foot of open space on each side and at least two feet of open space above so it can properly vent out air! The room it is in should also stay between 41 and 89 degrees Fahrenheit for the best performance. If this issue continues, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage just after one year!
on September 7, 2022
Posted by: DisappointedNJ
Bought it in August 2021 and now showing EC fault code. Customer service said after one year and is out of warranty. He suggested me to buy another one. Wondering if this is a joke! I wouldn't trust this anymore.
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, September 8, 2022
Hello there! We’re disappointed to learn your dehumidifier didn’t perform as expected. All our major appliances and home comfort appliances are equipped with a limited one-year manufacturer warranty from the date of purchase. We hope you will reconsider our brand in the future. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Noisy and leaked on floor
on June 28, 2021
Posted by: Denz72
[This review was collected as part of a promotion.] If this is one of the better dehumidifiers out there then the industry is in a state of disaster. While this unit was simple to operate, the pump feature leaked internally from the beginning. Got my floors wet with a significant amount of water. And it is not quiet. Hard to listen to when trying to sleep. In fairness, the leak might have been caused with damage during shipping. But you can never know. Not worth the higher price point.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 2, 2021
Hello Denz72,
We regret to learn that your ownership has not been pleasant and would like to hear from directly so we can work on a resolution. When it is convenient for you, please contact our team via Live Chat so we get started.
Best Wishes,
Anna
We regret to learn that your ownership has not been pleasant and would like to hear from directly so we can work on a resolution. When it is convenient for you, please contact our team via Live Chat so we get started.
Best Wishes,
Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Disappointed with Lack of Service Availability
on July 1, 2022
Posted by: Tom Philbin
[This review was collected as part of a promotion.] Bought Dehumidifier Model FFAP 5033 W1 two (2) years ago. Ran fine for 2 summers. Now I get EC error code. Tried all suggested fixes. Keep getting code. Called Frigidaire and got list of service providers. The "service providers" told me unit is "Unserviceable" and cheaper to buy new unit than try to fix. This seems crazy for a piece of equipment that is only two years old. Any suggestions are welcome.
Unit was one recommended by local utility. I am reporting this experience to them as well.
Do not buy without air-tight extended warranty.
Unit was one recommended by local utility. I am reporting this experience to them as well.
Do not buy without air-tight extended warranty.
Response from frigidaire.comBy Damon, Online Outreach Specialist, July 6, 2022
Thank you for taking time to share your dehumidifier experience with us. We feel terrible that your appliance is not performing the way we hoped for you, and regret that our product didn’t live up to your expectations. If you need further assistance, don't hesitate to connect with us via Live Chat or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST so we can assist you with any other needs you may have. - Damon
Written by a customer while visiting frigidaire.com
Customer Rating
1
Faulty Dehumidifier
on September 7, 2022
Posted by: Junk dehumidifier
Dehumidifier is 22 months old and not working. The bottom one half of the coil freezes solid. Unit is in faulty, I’m hoping Frigidaire steps up and replaces there faulty Dehumidifier.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, September 8, 2022
Thank you for bringing your concerns to our attention, Valued Consumer! We're sorry to hear that your dehumidifier has failed. We see that you are being assisted by our customer service and appreciate the opportunity to make this right. If you may need anything else, please feel free to Live Chat or contact us by phone. -Katrina
Written by a customer while visiting frigidaire.com