Customer reviews from frigidaire.com
Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Average customer rating
4.6
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
676
4 Stars
132
3 Stars
29
2 Stars
16
1 Star
38
Customer Reviews for Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Customer Rating
5
The bigger the better, The drier the room!
on November 6, 2021
Posted by: JB24
[This review was collected as part of a promotion.] I’ve owned Frigidaire dehumidifiers in the past, this one with the pump takes it to a new level of convenience. If I’m away for a day or a few I come home to a dry basement, and I don’t need to empty a heavy water filled container.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Straight from box dead on arrival
on May 18, 2022
Posted by: JonathanDG
[This review was collected as part of a promotion.] Received brand new dehumidifier and straight from the box does not power on. Until power lights up and then nothing - totally dead.
Response from frigidaire.comBy Christy, Online Outreach Specialist, May 20, 2022
Please know we make every effort to ensure our consumers have the best experience with their purchases. We place a great deal of emphasis on manufacturing quality products, but there are occasions when things may not go as they should. Please contact us directly via live chat on our branded page or by calling us at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST. We are here to help! – Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
on button
on May 21, 2022
Posted by: raywarrenton
I cannot get my unit to work. The on/off button doesn't work. When you plug in, all lights come on and go off. then the unit is dead. Previous Frigidaire dehumidified was great.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 25, 2022
Hello,
Thank you for taking the time to share your feedback. We apologize for your experience with your dehumidifier. We happy to see that you are in the process of receiving assistance with your appliance. Please reconnect with us should you have additional questions. We are available through chat here Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Thank you for taking the time to share your feedback. We apologize for your experience with your dehumidifier. We happy to see that you are in the process of receiving assistance with your appliance. Please reconnect with us should you have additional questions. We are available through chat here Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
High Capacity Dehumidifier
on April 22, 2023
Posted by: MadMallard
[This review was collected as part of a promotion.] When they work these dehumidifiers are terrific! But I'm using warranty replacement #3 as ALL previous models have died within 12-18 months.
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 24, 2023
Hello, Drake. We thank you for your willingness to share your opinions. Your comments are vital to us in improving future appliances. If you require any additional help, don't be hesitant to connect with us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Doing a SUPER JOB!
on May 21, 2023
Posted by: Peej01
[This review was collected as part of a promotion.] Great machine making a very noticeable difference in my basement!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not get
on June 2, 2023
Posted by: RickyT454
[This review was collected as part of a promotion.] Total garbage. First one stopped working after 2 months. They sent a replacement that worked about 2 month. then unit was put away till next season. This year the replacement did nothing when I took it out.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 5, 2023
Hello, Ricky. Thank you for bringing this matter to our attention. We sincerely apologize that your experience did not meet your expectation. Please know that we strive to provide the most reliable products and services for our customer. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you require any additional assistance, please let us know! You can connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage dehumidifier
on June 19, 2023
Posted by: PV2023
Garbage!!! This unit was a replacement for another fridgidaire dehumidifier that was recalled! Now this one is doing the same thing! Freezing up. I called customer service they say it’s out of warranty and there isn’t anything they can do about it. It lasted 2 summers. Absolute trash!
Response from frigidaire.comBy Rowena , Online Outreach Specialist, June 20, 2023
Hello! We are sorry your experience didn’t match your expectations with your dehumidifier. This is not the effortless experience we want for any of our consumers Regretfully, we hope that you can recognize that once your appliance is outside of the manufacturer's warranty, the help we can offer becomes limited. If you ever need further assistance, contact us via live chat, or call us at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, we will dive right in to assist you.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dehumidifier Review
on June 30, 2023
Posted by: JD JD JD
I purchased a Frigidaire dehumidifier and it wasn't installed immediately because the space where it was going was not yet finished. Only in use approximately 9 months. Stopped working with an EC code. Called Frigidaire and they said their one year warranty only covers from the date of purchase. Buyer beware of this model.
Response from frigidaire.comBy Angel, Online Outreach Specialist, July 3, 2023
Hello, Valued Consumer!
We're sorry to hear about your frustrations and appreciate you taking the time to voice your concerns. We would love the opportunity to see how we can help to resolve this matter. Regarding EC error code, we recommend for you to unplug the unit and plug it in again under normal operating conditions. If the display reads "EC" , check the following operating conditions. Outlet voltage should be 115V and the surrounding temperature should be with in the range of 41F to 96F. Also, I can see that you are working with our Customer Care Team toward the resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
We're sorry to hear about your frustrations and appreciate you taking the time to voice your concerns. We would love the opportunity to see how we can help to resolve this matter. Regarding EC error code, we recommend for you to unplug the unit and plug it in again under normal operating conditions. If the display reads "EC" , check the following operating conditions. Outlet voltage should be 115V and the surrounding temperature should be with in the range of 41F to 96F. Also, I can see that you are working with our Customer Care Team toward the resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Written by a customer while visiting frigidaire.com