Customer reviews from frigidaire.com
Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Average customer rating
4.6
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
676
4 Stars
132
3 Stars
29
2 Stars
16
1 Star
38
Customer Reviews for Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Customer Rating
1
DO NOT BUY, UNLESS YOU ONLY WANT TO USE FOR A YEAR
on May 11, 2023
Posted by: drparts
Was good when it ran. Only one yr warranty, EC code error on year 2. DO NOT BUY. A crime that the return rate is so high. I will never buy a Frigidaire product (or any of its related companies) again. What a waste of of money and a waste of materials and landfill space.
Response from frigidaire.comBy Christian , Online Outreach Specialist, May 12, 2023
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional concerns, please connect with us via live chat or at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality, avoid wasting money
on July 16, 2023
Posted by: PatrickW
Unit only lasted 2 summers, about 3 months each for moderate use and proper storage off-season. Common EC code that is irreparable as reported online just outside of warranty window, junk quality machine.
Response from frigidaire.comBy Christi, Online Outreach Specialist, July 17, 2023
Thank you so much for taking the time to leave us a review, PatrickW. We're sorry to hear that you feel this way and would love to know more about what it is that you dislike about the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Here's the basic troubleshooting we can do in regards to the EC error code that you're experiencing: Please Unplug the unit and plug it in again under normal operating conditions. If the display reads "EC" again, check the following operating conditions: The outlet voltage should be 115 volts, and the surrounding temperature should be in the range of 41 °F to 96 °F. While we were unable to locate any contact with us pertaining to your concerns, We would like to ensure that you are properly assisted and that your refrigerator is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432 Monday-Friday 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire High Humidity 50 Pint Capacity Dehumidifier with Built In Pump Review
on October 9, 2020
Posted by: TheHills44060
[This review was collected as part of a promotion.] The product worked great for less than three months then completely died with the EC error code coming up in the display. A quick internet search sadly revealed that this is very common with this dehumidifier. I have completed the process with Frigidaire to have my unit replaced but i have not received it yet. I'm supposed to have the new dehumidifier in 7-10 days so hopefully I receive it soon. Unfortunately I cannot recommend this product based on my experience thus far but we will see how the replacement fares assuming I receive it.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 16, 2020
Hello, TheHills44060!
Thank you for reaching out to us. We are sorry to hear of the issue with the replacement of your dehumidifier. We would like to know more about this issue and have sent you an email regard to your concerns. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issue with the replacement of your dehumidifier. We would like to know more about this issue and have sent you an email regard to your concerns. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage
on April 11, 2021
Posted by: leolady
I bought the dehumidifier less than 1 year ago (June 2020), and just recently see water spillage every time the bucket starts to fill. I placed the bucket outside to check for hairline crack, nothing. I see that the red lever is out of place. I open the bucket to find out why and the lever guides crumbled in my hand.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , April 20, 2021
Hello, Leolady! Thank you for your review. We are sorry to hear that this has been your experience. We would like to see how we can turn things around for you. Connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on October 8, 2021
Posted by: Filia
Bought this unit September 30, received October 5. Have now plugged it in to three different electric boxes, runs for about 5-6 hours, then shuts off and displays EC code. Reviews indicate that this is a problem for others. Frigidaire needs to fix this for me and for other owners!
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 11, 2021
Hi Filia, Thanks for reaching out! We are sorry to learn you are having issues with your Dehumidifier shutting off.
If the display reads "EC", check the following operating conditions. Outlet voltage should be 115V±10% and the surrounding temperature should be within the range of 41 °F to 89 °F.
Unplug the unit and plug it in again under normal operating conditions. If the "EC" code persists, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to assist you further to help resolve the issue.
Best regards, Christy
If the display reads "EC", check the following operating conditions. Outlet voltage should be 115V±10% and the surrounding temperature should be within the range of 41 °F to 89 °F.
Unplug the unit and plug it in again under normal operating conditions. If the "EC" code persists, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to assist you further to help resolve the issue.
Best regards, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
Quality is not what it should be
on October 9, 2021
Posted by: GNich
I received this unit from Frigidaire (Electrolux) at the end of March 2021. It was a warranty replacement for a model FFAP7033T1 that I had had for for a little over three years that stopped cooling the dehumidification coil. The replacement process was very smooth after I was connected to a very capable person in North Carolina (vs overseas call center). Now just five months later, this unit has a problem with low pressure in the refrigeration system as evidenced by the coil icing up. I have really liked the Frigidaire dehumidifiers over the years. This is my 5th unit in 8 years. There was a failure with the refrig system of each after: 2 yr, 1 yr 9 m, 7 m, 3 yr 6 m, 6 m. They have been good in the past with replacement; however there is obviously a major problem with reliability / quality. The location where used is a typical slightly humid basement application. Nothing demanding.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Reflection
on October 24, 2021
Posted by: pazjo
This humidifier was bought in December 2020.
It was not opened until 2 months ago.
We noticed right away that It is hot air coming out of the humidifier after 5 minutes of turning on which made it impossible for us to use it this summer.
We would like to know what you can do to fix the issue.
It was not opened until 2 months ago.
We noticed right away that It is hot air coming out of the humidifier after 5 minutes of turning on which made it impossible for us to use it this summer.
We would like to know what you can do to fix the issue.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 25, 2021
Hello Pazjo! Thank you for reaching out to us. We are sorry to hear about this issue with your dehumidifier, but we would like to work with you to ensure that your appliance is operating properly. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works great!
on October 26, 2021
Posted by: Toobzme
[This review was collected as part of a promotion.] This dehumidifier with pump is doing a great job of keeping my basement nice and dry. I like that the cord is longer than the last dehumidifier I bought, but it can barely reach the outlet which is near the ceiling. I have the unit propped up on some boards to raise it high enough since you cannot use an extension cord with these. As these are used often in basements and they often have outlets only high up, it would be nice if the cords were all at least 8’.
Written by a customer while visiting frigidaire.com