Customer reviews from frigidaire.com
Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Average customer rating
4.6
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
676
4 Stars
132
3 Stars
29
2 Stars
16
1 Star
38
Customer Reviews for Frigidaire - 50 Pint Dehumidifier with Built-In Pump - White
Customer Rating
1
I hate it
on August 28, 2021
Posted by: Unimpressed4325
[This review was collected as part of a promotion.] In less than one year, my dehumidifier is leaking and the EC error code (error for outside normal operating temperatures range) comes on even when it’s 80 degrees inside. Also the water tank is poorly designed - it is mostly closed off so you can’t clean inside it easily even though mold will grow inside.
Response from frigidaire.comBy Online Outreach Specialist, August 30, 2021
Thanks for your honest review. We're sorry to hear that you're having this experience with your dehumidifier.
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
You will be lucky to get a year of use maybe
on December 12, 2021
Posted by: motosmith
The unit was only used for a few months out of year. Mind you this unit was made in china date 10/2019 and I got it in 2020. Lasted for about 3 months in the central oregon climate that is particularly dry. It started failing in the spring and went to try it again after it sat for sometime and it still wont work.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , December 14, 2021
Thanks for taking the time to share your experience with us, motosmith! We are not pleased to learn that you are having issues with your dehumidifier and would love to learn more about the issue you are having so we can better assist. When you have a moment, please join us via live chat for assistance. Our live chat agents would be excited to help! -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quit collecting water almost 2 years to the day of purchase
on March 23, 2022
Posted by: FED THE HECK UP
I am extremely tired of appliances not lasting as they should and ending up in a landfill well before their time. I currently use two dehumidifiers in my basement. The unit that this Frigidaire one replaced lasted just over 3 years (one month after the warranty expired). While one I HAVE HAD FOR 32 YEARS just started making weird squealing noises this
week so I had to unplug it. Where has our quality in manufacturing gone? I’m tired of paying top dollar for cr@p! I am considering just letting the basement be humid rather than once again research a product only to be fooled once more with garbage. I WILL NOT BUY ANOTHER FRIGIDARE/ELECTROLUX PRODUCT AND ANY OTHER AFFILIATED PRODUCT AGAIN!
week so I had to unplug it. Where has our quality in manufacturing gone? I’m tired of paying top dollar for cr@p! I am considering just letting the basement be humid rather than once again research a product only to be fooled once more with garbage. I WILL NOT BUY ANOTHER FRIGIDARE/ELECTROLUX PRODUCT AND ANY OTHER AFFILIATED PRODUCT AGAIN!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 24, 2022
Hello there! Thank you for reaching out to us and sharing your experience! We can certainly understand your frustration and we would love to receive more details on the current issue with your Frigidaire dehumidifier so that we can assist you properly. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Short Life Expectancy
on December 17, 2020
Posted by: Gunny33
[This review was collected as part of a promotion.] I bought this about 2 years ago. My original unit worked fine for about 11 months and then quit working completely. It was replaced with a new unit under warranty. The new unit also worked great...for about 11 months. It then also quit working and was replaced my a new unit under warranty. I've had the new unit for about 3 months and it's working great. We'll see how long this one lasts. If you buy one of these, definitely purchase the extended warranty!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, December 21, 2020
Hello there Gunny33. Thank you for your feedback. For us, it’s essential to hear how our products are performing. This definitely sounds frustrating and is not the experience we want you to have with your dehumidifier. I am please to hear that the warranty covered to have your unit replaced. If you happen to experience any issues with this new unit, please do not hesitate to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Saved Our House!!!!
on February 4, 2021
Posted by: denfilin
[This review was collected as part of a promotion.] My wife inherited her fathers house last summer. Sad at the loss, we had a fun time moving into a beautiful property (our first) with a lake off our backyard, an acre of land and a decent structure of a house. Or so we thought. We didn't not know but over 40 years the house had developed water issues and had slowly started sinking into a sink hole. The walls and the roof had developed cracks and we were unaware.
The storms started this past fall and the house was slowly getting soaked. We noticed at first a ceiling stain, then rapidly other signs. Very quickly, we started getting sick, developing mold and wood rot. It advanced to a point where we watched 200 cracks develop in our foundation, walls bowing and ceilings falling in... over three days. Though we clearly needed a construction crew and did hire one, I started with one Frigidaire WiFi 70 pint (50 pint equivalent) dehumidifier. First, it registered the humidity so we knew where we stood. Our master bedroom was 85% humidity. Almost swimmable. I attached a hose out the door and ran it for two days. It dried all the wood, the clothes, the carpet the bedding etc... Gallons and gallons of water everyday. I was so thoroughly impressed, I bought a second 50 pint unit from another company. To my surprise, even though it was rated well online, it only pulled 1/10th what the Frigidaire pulled. I returned it immediately and bought the model for this review, the 50 pint dehumidifier with pump. Well, excellent. It performed just as well as the WiFi unit. The automatic pump adds a nice set-it-and-forget-it feature. We love them. We have blown every penny we had trying to save the house (cuz it's a free house) and the best money spent was clearly these two Frigidaire Dehumidifiers.
Frigidaire, thank you so much for the wonderful over-achieving products! You don't even realize from your side, as a company wanting to profit and provide, how you touch other people's lives. I literally accredit you for saving the house before it collapsed. It couldn't absorb any more water and though there are many repairs left to do, these two products may have kept our house standing on their own. The air is so nice in here. Finally.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Breaks within a year
on September 5, 2021
Posted by: MeganWv86
I bought this April 28, 2020. My mother bought one at the same time. We use them in our basements. BOTH of them quit working by August 2021. They both keep showing code EC and freeze up. I contacted Frigidaire and was told to get a repairman to look at it and if he can fix it for less than I paid, do that or buy a new one. It’s junk. Don’t buy this product and don’t buy Frigidaire. I’m furious.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , September 7, 2021
Thank you for providing this feedback, Megan. We are sad to learn that the experience with your dehumidifier has been a negative one. We would like the chance to turn things around. We have sent you an email to learn a bit more about your circumstances and see how we can help. We hope to hear back from you soon. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Auto shut off failed and home floor flooded.
on October 18, 2022
Posted by: RichNEPA
I just had a household "appliance" mishap/ malfunction that probably caused (or will cause) lots of damage inside the house. A Frigidaire dehumidifier malfunctioned in a recently redone room (gutted and everything replaced.. walls/ floors/ etc...). The dehumidifier has automatic shutoff when the water level in the water holder goes above a certain high point, but apparently it did not work for today at least. Normally it shuts off and gives an alarm so you can empty the dehumidifier bucket.
Written by a customer while visiting frigidaire.com
Customer Rating
1
LEAKING DEHUMIDIFIER
on November 14, 2022
Posted by: GJK 79
[This review was collected as part of a promotion.] AFTER THREE WEEKS OF USING THE NEW DEHUMIDIFIER (A REPLACEMENT UNDER WARRANTY) WE ARE HAVING WATER SHOWING UP ON THE BASEMENT FLOOR UNDER THE APPLIANCE....MAYBE A 1/2 PINT EACH DAY....
IN ADDITION, THE SECOND TIME I TRIED TO EMPTY THE WATER DRAWER THE HANDLE CAME LOOSE FROM IT ATTACHMENT...THIS HAS HAPPENED TWO MORE TIMES. NOW I AM HOLDING THE DRAWER BY THE BOTTOM OF THE UNIT WHEN I CARRY IT TO THE SINK....
OBVIOUSLY WE ARE NOT TOO HAPPY WITH THE REPLACEMENT DEHUMIDIFIER....WE WILL HAVE TO CALL THE COMPANY TO SEE WHAT THEY WILL DO ABOUT IT....
THIS IS THE THIRD FRIGIDAIRE DEHUMIDIFIER FOR US AND WE LIKED THE WAY THE FRIGIDAIRE UNITS TOOK THE WATER OUT OF OUR BASEMENT....HOWEVER, THE LAST TWO HAVE HAD ISSUES....
I AM A VERY DISAPPOINTED CUSTOMER THIS TIME...I HAVE ALWAYS APPRECIATED AND TRUSTED THE FRIGIDAIRE BRANDS IN THE PAST...
GJK
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 15, 2022
Thank you for bringing your concerns to our attention, GJK 79! We're sorry to hear that you're experiencing leaking from your dehumidifier. We always want to ensure that our consumers have all that they may need and appreciate the opportunity to make this right. If you may need anything else, please feel free to Live Chat with us or contact us by phone. -Katrina
Written by a customer while visiting frigidaire.com