Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
4.6
(797 Reviews)
Rating breakdown 797 reviews
5 Stars
549
4 Stars
197
3 Stars
24
2 Stars
7
1 Star
20
Customer Reviews for Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
5
Great Update
on May 22, 2026
Posted by: WokedUp
[This review was collected as part of a promotion.] We love this great update to our kitchen. Although our kitchen is not large, this big boy fits in well because it sits on a corner next to a doorless doorway.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 26, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that your new refrigerator has been such a great update for your kitchen.
It’s wonderful to know that even with a smaller kitchen layout, the refrigerator fits your space well and complements the room perfectly. We’re happy it’s providing the size and functionality you were looking for without overwhelming the space.
Thank you again for choosing Frigidaire. We hope your refrigerator continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
It’s wonderful to know that even with a smaller kitchen layout, the refrigerator fits your space well and complements the room perfectly. We’re happy it’s providing the size and functionality you were looking for without overwhelming the space.
Thank you again for choosing Frigidaire. We hope your refrigerator continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great refrigerator
on May 24, 2026
Posted by: KN90
[This review was collected as part of a promotion.] The refrigerator is great. I love the spacious fridge and freezer, although I would add some mini shelves on freezer door. The expandable shelves in the fridge are great for customizing the space based on my needs. The double ice maker is great and the produce drawers are amazing. The Sabbath mode makes it usable for religious jews. A little inconvenience is the control panel that doesn't always respond right away, and it gets even more annoying when a long press is needed but it doesn't respond.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 26, 2026
Hi KN90!
Thank you for sharing your detailed feedback with us. We’re delighted to hear that you are enjoying your refrigerator’s spacious design, customizable expandable shelves, dual ice makers, and produce drawers. We’re also glad to know the Sabbath mode feature has been meaningful for your household needs.
We appreciate your thoughtful suggestion regarding additional mini shelves on the freezer door, as well as your honest feedback about the responsiveness of the control panel and the occasional challenge with long-press inputs. We understand how important smooth and reliable controls are in everyday use, and your comments will be shared with our product teams for review.
If you ever need assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your detailed feedback with us. We’re delighted to hear that you are enjoying your refrigerator’s spacious design, customizable expandable shelves, dual ice makers, and produce drawers. We’re also glad to know the Sabbath mode feature has been meaningful for your household needs.
We appreciate your thoughtful suggestion regarding additional mini shelves on the freezer door, as well as your honest feedback about the responsiveness of the control panel and the occasional challenge with long-press inputs. We understand how important smooth and reliable controls are in everyday use, and your comments will be shared with our product teams for review.
If you ever need assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
French Door 28 Cu Ft Refrigerator
on May 27, 2026
Posted by: Mary and bill
[This review was collected as part of a promotion.] I love the space available in this model- both in the freezer and upper food area.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 29, 2026
Thank you for sharing your feedback with us! We’re delighted to hear that you’re enjoying the spacious design of your refrigerator, including both the freezer and fresh food compartments. Having ample storage space and an organized layout can make everyday use much more convenient, and we’re happy to know the appliance is meeting your needs.
We truly appreciate you taking the time to share your experience and are glad to hear you’re enjoying your refrigerator.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
We truly appreciate you taking the time to share your experience and are glad to hear you’re enjoying your refrigerator.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice looking refrigerator less space than the Gallery
on May 27, 2026
Posted by: MichaelC1976
[This review was collected as part of a promotion.] The Frigidaire Professional is a better looking refrigerator than the Gallery. However, it seemingly has less storage space than the Frigidaire Gallery.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 29, 2026
Hello MichaelC1976, thank you for sharing your feedback! We’re glad to hear you appreciate the design of the Frigidaire Professional refrigerator line. We also understand your observation regarding storage space compared to the Frigidaire Gallery models.
Both collections are designed with different priorities in mind. Professional models often emphasize a more premium, built-in aesthetic and configuration, while Gallery models are typically designed to maximize usable storage capacity and everyday flexibility. Your comparison is helpful, and we appreciate you taking the time to share it.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Both collections are designed with different priorities in mind. Professional models often emphasize a more premium, built-in aesthetic and configuration, while Gallery models are typically designed to maximize usable storage capacity and everyday flexibility. Your comparison is helpful, and we appreciate you taking the time to share it.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 1, 2026
Posted by: Crabb8
[This review was collected as part of a promotion.] Overall happy. Only issue that is a newsance is when getting a cup of water, you need to stay still after you pull away for water drips and not much of a catch area on the bottom.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 3, 2026
Hi, Crabb8! We appreciate your review and are happy to hear you’re satisfied overall with your Frigidaire French Door Refrigerator. Thank you as well for sharing your observation regarding the water dispenser drip. Feedback like this is valuable, and we understand how even small inconveniences can impact daily use.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we’re always glad to assist you whenever needed.-Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we’re always glad to assist you whenever needed.-Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridg
on June 2, 2026
Posted by: Grand2026
[This review was collected as part of a promotion.] We love everything about it.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 3, 2026
Hello Grand2026!
Thank you for taking the time to share your feedback on your Frigidaire Professional 28 Cu. Ft. Standard-Depth French Door Refrigerator (PRFS2883AF). We are delighted to hear that you love everything about your new refrigerator. Your satisfaction means a great deal to us, and we truly appreciate your trust in Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback on your Frigidaire Professional 28 Cu. Ft. Standard-Depth French Door Refrigerator (PRFS2883AF). We are delighted to hear that you love everything about your new refrigerator. Your satisfaction means a great deal to us, and we truly appreciate your trust in Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Spacious but hard to store quart or gallon jugs
on June 3, 2026
Posted by: hopeful59
[This review was collected as part of a promotion.] At 12 days old, we're doing well. I'd like to give 4 1/2 stars. First, it got cool very quickly, less than 24 hrs. It's much quieter than our last 2 refrigerators (other brands). It's got a lot of room, but limited options for rearranging the shelves and door bins. That makes it difficult to store a gallon or half gallon container. There are shelves that slide back to half, but then you lose that half shelf of space, so I would only use that occasionally. Ice takes awhile to create. I like the physical switch to turn off the bottom icemaker. We don't use much ice so that gives us extra storage. I like the water filler - plenty of room for large water bottles. Easy to see and use the controls so guests don't have to spend 5 minutes reading the door to figure out how to get water or ice. The real test will be if the refrigerator lasts 15 years without repairs. Let's be optimistic.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 4, 2026
Hi hopeful59!
Thank you for taking the time to share your detailed feedback. We are delighted to hear that your refrigerator is off to a strong start and that it cooled quickly, operates quietly, and provides ample storage space. It's also great to know that features such as the water dispenser, easy-to-use controls, and the physical switch for the lower ice maker have been positive additions to your experience.
We appreciate your comments regarding the shelf and door bin configuration, as well as the time required for ice production. We understand how storage flexibility is important for accommodating larger containers, and your observations are valuable as we continue to evaluate ways to improve our products.
We're pleased that, overall, your experience has been positive so far. Thank you for sharing both the features you enjoy and the areas where you see room for improvement. We truly appreciate your optimism and hope your refrigerator continues to serve you well for many years to come.
If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your detailed feedback. We are delighted to hear that your refrigerator is off to a strong start and that it cooled quickly, operates quietly, and provides ample storage space. It's also great to know that features such as the water dispenser, easy-to-use controls, and the physical switch for the lower ice maker have been positive additions to your experience.
We appreciate your comments regarding the shelf and door bin configuration, as well as the time required for ice production. We understand how storage flexibility is important for accommodating larger containers, and your observations are valuable as we continue to evaluate ways to improve our products.
We're pleased that, overall, your experience has been positive so far. Thank you for sharing both the features you enjoy and the areas where you see room for improvement. We truly appreciate your optimism and hope your refrigerator continues to serve you well for many years to come.
If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
New Refrigerator
on June 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] So far I like the refrigerator. Only issue was getting it plugged in and working correctly. The installer had to interrupt power 3 times to get it to work. Then later it had a CE code and I had to unplug again. Now the temperature control drawer is not working properly and we have a maintenance technician coming next week. Hopefully he can fix it.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 8, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’re liking your refrigerator overall, but we’re sorry to hear about the installation challenges and the CE code, as well as the issue with the temperature control drawer. We understand how frustrating it can be when a new appliance isn’t working as expected.
If you need any further assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you’re liking your refrigerator overall, but we’re sorry to hear about the installation challenges and the CE code, as well as the issue with the temperature control drawer. We understand how frustrating it can be when a new appliance isn’t working as expected.
If you need any further assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com