Customer reviews from frigidaire.com
Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Average customer rating
4.5
(582 Reviews)
Rating breakdown 582 reviews
5 Stars
390
4 Stars
147
3 Stars
21
2 Stars
6
1 Star
18
Customer Reviews for Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Customer Rating
5
Solid fridge, super spacious, well organized and feels solid
on June 21, 2023
Posted by: LG27
[This review was collected as part of a promotion.] So far, we love our new fridge. We had a counter depth so this is definitely bigger. It has a very clean look; i love how the dispenser works and that it doesn’t take too much space.
The dual ice is a nice feature. And I like how the stow away shelves work.
I wish we had gotten the model that has a third door for common delis, eggs, and other items. Opening both french doors can be tedious to get to that one wide drawer. The dispenser metal got scratched already (looks nice and fancy, but all metal means a surface that you will come in contact with frequently and eventually scratch - we just did it the first week!).
My only gripe is that the controls are easy to hit when handling the door (the controls are on the left side door visible when you open the door). I wish you could lock the control so you don’t accidentally hit it. The other complain is that you don’t get a reading of the current temp in the fridge. We lose power all the time so it’s nice to understand where that stands.
The dual ice is a nice feature. And I like how the stow away shelves work.
I wish we had gotten the model that has a third door for common delis, eggs, and other items. Opening both french doors can be tedious to get to that one wide drawer. The dispenser metal got scratched already (looks nice and fancy, but all metal means a surface that you will come in contact with frequently and eventually scratch - we just did it the first week!).
My only gripe is that the controls are easy to hit when handling the door (the controls are on the left side door visible when you open the door). I wish you could lock the control so you don’t accidentally hit it. The other complain is that you don’t get a reading of the current temp in the fridge. We lose power all the time so it’s nice to understand where that stands.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken since day 1
on July 10, 2023
Posted by: Gmonstah
[This review was collected as part of a promotion.] We just moved into a new home and our brand new refrigerator has been leaking on our brand new hardwood floors. We are going on visit 3 from the technician and they are now saying that a factory part was not installed.
Response from frigidaire.comBy Owen, Online Outreach Specialist, July 11, 2023
Hello briankula,
Thank you for bringing this up to our attention! We're saddened to hear that this has been your experience with your refrigerator. This certainly not the kind of experience we want you to have! We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for bringing this up to our attention! We're saddened to hear that this has been your experience with your refrigerator. This certainly not the kind of experience we want you to have! We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Paid for a new refrigerator, got a LEMON.
on September 7, 2022
Posted by: TJA1
[This review was collected as part of a promotion.] We waited about 9 months for the refrigerator do to the pandemic, when we finally got it delivered there has been nothing but problems, the appliance store has sent a repairman over 3 times already. The lower hinge bracket on the ice maker side of the door needed to be replaced, the right side door needs to be replaced, as per the appliance store it will take approximately 14 weeks to come in, the ice maker leaks which also needs to be replaced, the glass shelves to not stay in place and they have to be replacement, a damaged bracket on the other door which was repaired, the water and ice compartment that leaks “also waiting for it to be replaced”, glass shelves that do not stay in place. The rubber gaskets in the freezer area had to be adjusted “ fingers crossed on that”.The refrigerator is noisy while the water fills the ice maker.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, September 8, 2022
Hello TJA1! We are sorry to hear about your experience with your new refrigerator. We'd really like an opportunity to research more about your experience and review the options available to assist you directly. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Professional Refrigerator
on September 22, 2022
Posted by: jilldobson51
[This review was collected as part of a promotion.] I am writing this review, accompanied by a video on the Frigidaire Professional refrigerator. I want to start off my review stating that if you’re looking for a refrigerator that surpasses expectations, than look no further!
We had our Fridgidaire Professional refrigerator delivered less than a week ago & I will start my review with the delivery, installation & removal of our old appliance by the Frigidaire delivery personnel. The gentlemen who delivered my appliance were pleasant, professional , explained things about the appliance & went above & beyond to make sure we were happy.
Now on to this amazing Frigidaire professional refrigerator! I’m astounded at how I ever lived without this appliance! Just how it looks visually is beautiful & sleek. Absolutely gorgeous & a great looking appliance in any kitchen…definitely steals the show!
The functionality of this refrigerator is unending. I love the long handles on the French door refrigerator & most of all, the soft open & close doors ensures no banging or slamming. This is a french door refrigerator & bottom freezer and is so spacious that what used to fill my old refrigerator, makes it look like it’s now empty… it holds more than twice what my previous refrigerator held easily.
The ability to configure the shelves & all the draws in the refrigerator & freezer maximize the utilization of space. All of this is great but I haven’t even gotten to the best part of what makes the fridgidaire professional refrigerator so amazing.
On the door is a water & ice maker , using pure pour water filter, that makes cubed or crushed ice & the filter makes the ice & water taste incredible, no more bags of ice…it’s that good! On the inside of the door are all the controls for temperature, water & air filters so the ice / water will always taste great & it shows you if they’re good, time to order & then time to replace. This is great because you know to replace them long before unfiltered water gets in the refrigerator/freezer. Along with the controls is freeze boost which you can activate before shopping so food freezes quickly & then it resets itself…great feature! It’s loaded with alarms that let you know if a temperature is too warm or power outage.
You have an internal ice maker as well when a lot of ice is needed but can be turned off if the external ice is sufficient, leaving even more storage space in the freezer, which is already enormous.
The refrigerator has many different shelves of different sizes on both doors making organization easy. There is a draw specifically for meat/seafood, cold drink or deli snacks & the temperature adjusts by just hitting the button for your use…amazing! There are 2 of the largest crisper’s that I’ve ever had, which are called crisp seal plus. They extend the life of fruit and vegetables with the tight seal but also with both the pure air filter & the pure air produce keeper filter. The air filter also prevents odors from other foods, ensuring freshness throughout the refrigerator.
An absolute must have refrigerator/ freezer!! I don’t know how I lived without it, really!! Thank you Frigidaire!!
We had our Fridgidaire Professional refrigerator delivered less than a week ago & I will start my review with the delivery, installation & removal of our old appliance by the Frigidaire delivery personnel. The gentlemen who delivered my appliance were pleasant, professional , explained things about the appliance & went above & beyond to make sure we were happy.
Now on to this amazing Frigidaire professional refrigerator! I’m astounded at how I ever lived without this appliance! Just how it looks visually is beautiful & sleek. Absolutely gorgeous & a great looking appliance in any kitchen…definitely steals the show!
The functionality of this refrigerator is unending. I love the long handles on the French door refrigerator & most of all, the soft open & close doors ensures no banging or slamming. This is a french door refrigerator & bottom freezer and is so spacious that what used to fill my old refrigerator, makes it look like it’s now empty… it holds more than twice what my previous refrigerator held easily.
The ability to configure the shelves & all the draws in the refrigerator & freezer maximize the utilization of space. All of this is great but I haven’t even gotten to the best part of what makes the fridgidaire professional refrigerator so amazing.
On the door is a water & ice maker , using pure pour water filter, that makes cubed or crushed ice & the filter makes the ice & water taste incredible, no more bags of ice…it’s that good! On the inside of the door are all the controls for temperature, water & air filters so the ice / water will always taste great & it shows you if they’re good, time to order & then time to replace. This is great because you know to replace them long before unfiltered water gets in the refrigerator/freezer. Along with the controls is freeze boost which you can activate before shopping so food freezes quickly & then it resets itself…great feature! It’s loaded with alarms that let you know if a temperature is too warm or power outage.
You have an internal ice maker as well when a lot of ice is needed but can be turned off if the external ice is sufficient, leaving even more storage space in the freezer, which is already enormous.
The refrigerator has many different shelves of different sizes on both doors making organization easy. There is a draw specifically for meat/seafood, cold drink or deli snacks & the temperature adjusts by just hitting the button for your use…amazing! There are 2 of the largest crisper’s that I’ve ever had, which are called crisp seal plus. They extend the life of fruit and vegetables with the tight seal but also with both the pure air filter & the pure air produce keeper filter. The air filter also prevents odors from other foods, ensuring freshness throughout the refrigerator.
An absolute must have refrigerator/ freezer!! I don’t know how I lived without it, really!! Thank you Frigidaire!!
(click to see the video)
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 23, 2022
Posted by: Jeaniepoo
[This review was collected as part of a promotion.] We love love love this appliance! The only issue we are having is that the flipper needs a slight adjustment to align correctly with the flipper guide. We do not have the tool necessary and are hoping that Frigidaire may provide one.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the Frigidaire professional - SPACE GALORE
on September 27, 2022
Posted by: Deanna C
[This review was collected as part of a promotion.] The Frigidaire professional standard size met my #1 priority when looking for a new fridge… SPACE! Specifically, I needed a fridge that had sufficient door space while also featuring an ice and water dispenser. This model did just that- As a condiment hog, I need that door bin real estate. In addition, the arrangement within the fridge allows me to store my milk and sodas without losing shelves. I love the convertible feature of the shelves to I can get extra height when needed to refrigerate tall things or pull out extra shelf space when I don’t need that extra height. The freezer is great. I love that I can have an extra ice cube maker at the bottom when i need extra ice for parties - the feature can be turned off when the extra ice isn’t needed. The deli bin is super big and more space than I need (but I’ll find something to put there). The crispers work great- My veggies have been in there all week and fresher than ever. The water dispenser works sufficiently. No complaints there.
But as with all appliance- not perfect so here is why I took a star away… it is over all a well functioning fridge but compared with other models, there is a high-pitched hum that I can hear when the house is absolutely quiet. Under normal “house noise” conditions, the hum doesn’t bother me at all. The ice dispenser at the top works great, however the ice does shoot out on an angle so I have to make sure the cup is at the absolute top of the dispenser or some ice may shoot out on the floor. When I researched the model a lot of people complained about a crooked door issue. I did see the misalignment when they first installed the fridge and the guy simply readjusted it and leveled it out with no problem. When I filled the fridge with food, the doors misaligned again. Then my husband simply used the Allen key and changed the level and fixed it and now they are perfectly even. However the door with the ice dispenser does sit a smidgen far out from the other door. Honestly no one would notice it to the naked eye but because I analyze everything I see it. It’s not a big deal, it doesn’t bother me. But it’s there and I guess it’s worth noting as a flaw.
Overall, I am happy with this fridge and it meets my needs better than any other brand out there. I replaced my older Frigidaire with this one so I am confident it will give as many years of faithful refrigeration as my previous one (which lasted 16 years and 2 house moves… yes I loved it so much I took it with me when I moved!)
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works Good but Not Level
on October 19, 2022
Posted by: JayZ70
Fridge works as it should. However, the whole refrigerator body leans to the right and the leveling legs have been maxed out. The french doors are also out of alignment. I had the pleasure of being on hold for at least 45 minutes to schedule service with an authorized provider. The service window is anywhere between the times of 8am and 6pm. Guess I have to take the day off...
Response from frigidaire.comBy Online Outreach Specialist, October 24, 2022
Hi, Jay270! We’re saddened to learn about your experiences with the refrigerator. We are delighted to hear that a technician is coming to resolve your refrigerator concern. Should you need further assistance, please feel free to chat with us online at our webpage Mon - Fri 8:30 am - 8 pm (EST). -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome Fridge!
on November 7, 2022
Posted by: WowNana
[This review was collected as part of a promotion.] This fridge has so much space inside! I really like the storage in the extra deep door bins. The handles on fridge and freezer compartments are very sturdy. The smudgeprrof stainless steel is a game changer. It took me a couple days to get used to the water/ice dispenser, but am now used to it. I appreciate the extra tall space in the water/ice dispenser which allows me to fill up tall pitchers. The inside is very sleek with the glass shelves and smoky tint to the inside drawers. I would definitely recommend!
Written by a customer while visiting frigidaire.com