Customer reviews from frigidaire.com
Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Average customer rating
4.5
(690 Reviews)
Rating breakdown 690 reviews
5 Stars
465
4 Stars
177
3 Stars
23
2 Stars
7
1 Star
18
Customer Reviews for Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Customer Rating
4
Good appliance, out of box defect
on September 18, 2025
Posted by: Ozzyasta
[This review was collected as part of a promotion.] PRFS2883AF refrigerator. I bought this as a replacement for a Samsung fridge that continually had ice maker freeze up issues. So far so good with this fridge. Right out of the box the unit was continually beeping. I could also see the control display light up when the beep occured. It cooled properly and the ice makers functioned well. So there were no issues there. It just seemed like this was a cycling door open chime. Repair was just here today with a new controller board and so far it has addressed the beeping issue. I'd give it five stars if not for the out of box beeping issue. For the cost of this fridge, I'd expect it to work with no issues out of the box. Appears to be a final test escape. The repair was covered by warranty, so other than the inconvenience of constant beeping for a couple weeks, that was good. Again, a little disturbing to have this occur on a brand new fridge and brings long term reliability into question.
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 22, 2025
Thank you for sharing your detailed experience with your PRFS2883AF refrigerator, Ozzyasta. We’re glad to hear that the cooling and ice maker functions have been working well for you so far. However, we sincerely apologize for the inconvenience caused by the out-of-box beeping and the subsequent need for a controller board replacement. We understand how frustrating it can be to deal with such issues on a brand-new appliance, and we appreciate your patience as our team addressed it under warranty. Your feedback is important to us, and we will continue to work on improving quality control to minimize these occurrences. If you experience any further concerns or have questions, please don’t hesitate to contact us via Live Chat on our website or call Customer Support at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you for choosing Frigidaire, and we hope you continue to enjoy your refrigerator. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love it!
on September 19, 2025
Posted by: Olivia816
[This review was collected as part of a promotion.] We love this fridge! The space is huge! Cant recommend it enough to everyone we know.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 22, 2025
Thank you so much for your fantastic feedback! We’re thrilled to hear you love the fridge and its spaciousness. Your recommendation means a lot—thanks for sharing it with everyone you know! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing space and design!
on September 22, 2025
Posted by: Bogsley
[This review was collected as part of a promotion.] Well build, so many storage options!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice fridge. Big
on September 22, 2025
Posted by: Lhaz
[This review was collected as part of a promotion.] The fridge is very nice although when you open the bottom freezer drawer it sounds like a freight train. Its not smooth. The ice maker and water dispenser is one of my favorite features. Its way nice then my old frodgidare I replaced. I did want it in the charcoal color but they said it onmy cane in stainless, im not a fan. It does look good in my kitchen though.
Cools nice. The lunch meat tray is great. The veggie drawers seem to keep my veggies fresh after a week. All in all im pleased except for the freezer drawer not sliding smooth and the color and only one option. so I took 1 star off.
Cools nice. The lunch meat tray is great. The veggie drawers seem to keep my veggies fresh after a week. All in all im pleased except for the freezer drawer not sliding smooth and the color and only one option. so I took 1 star off.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new Frigidaire refrigerator!
on September 22, 2025
Posted by: DeAnna Lee
[This review was collected as part of a promotion.] Had a Samsung fridge that was a nightmare from day one! Looked at the reviews for Frigidaire refrigerators, bought the Frigidaire Professional with dual ice makers and we LOVE, love love it!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 24, 2025
Hi, DeAnna! Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re loving your new Frigidaire Professional refrigerator, especially after dealing with frustrations from your previous fridge. It’s great to know that the dual ice makers and overall design are working well for you. We truly appreciate you taking the time to share this positive feedback, and we’re so glad that Frigidaire has been able to meet your expectations. If you ever need anything else or have questions about your refrigerator, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
New counter depth Frigidaire professional refrigerator
on September 24, 2025
Posted by: Bakeryguy
[This review was collected as part of a promotion.] The order to the website, it was quick and painless, price was comparable and better than we could get locally. Installation for a clean, efficient, and very professionally done. Nothing but kudos for the entire process
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 26, 2025
Thank you for sharing your positive experience! We’re happy to hear the order process was smooth and that the installation was handled cleanly and professionally. If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Different
on September 25, 2025
Posted by: Ravj
[This review was collected as part of a promotion.] It’s different from what I had for 20 years for sure. I had a side by side which has a lot of room but the freezer is always junky it seemed. Hard to get things out without pulling a whole rack out at a time. I also liked the double ice maker for family gatherings. Pretty sweet
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 26, 2025
Thank you for sharing your experience! It sounds like you’ve had a big change from your previous side-by-side, and we’re glad to hear you’re enjoying the new features—especially the double ice maker for family gatherings. If you need any assistance or have any questions, please reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 26, 2025
Posted by: janiceandkelly
[This review was collected as part of a promotion.] Refrigerator appears to be what we expected overall. We like most features but there are a couple of things we are missing that were in our last refrigerator: larger storage on the doors - the bins for milk cartons, juice, etc. for larger containers is skimpy; we are also missing the bottom freezer door self-closing.
Written by a customer while visiting frigidaire.com