Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
4.6
(820 Reviews)
Rating breakdown 820 reviews
5 Stars
568
4 Stars
201
3 Stars
24
2 Stars
7
1 Star
20
Customer Reviews for Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
1
Freezes food in refrigerator
on June 14, 2026
Posted by: Gelly
Freezes good in the refrigerator area! Had it repaired several times. Just keeps on freezing food.frigidaire lives up to its name! Complete peice of garbage! Will buy a Bosch next time around
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 17, 2026
Good day, Gelly! Thank you for taking the time to share your feedback. We’re sorry to hear about the repeated issues you’ve experienced with your refrigerator and understand how frustrating it can be to have your food freeze when the appliance is not performing as expected. We appreciate you sharing your experience and apologize for the inconvenience this has caused.
We’re glad to hear that you’ve had some positive performance with the cooling, but we understand that ongoing repairs and the freezing concern have impacted your overall experience. Your feedback is important to us and will be shared with our team as we continue working to improve our products and customer support.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We’re glad to hear that you’ve had some positive performance with the cooling, but we understand that ongoing repairs and the freezing concern have impacted your overall experience. Your feedback is important to us and will be shared with our team as we continue working to improve our products and customer support.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek and Modern
on June 8, 2026
Posted by: Chandler1
[This review was collected as part of a promotion.] We are so happy with our purchase of this French Door Refrigerator! The 28 Cu. Ft. capacity hold everything we need with easy eye sight for finding everything. The in door ice maker makes perfect crushed ice and love the extra ice make below.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 9, 2026
Hello there, Chandler1! Thank you for sharing your feedback! We’re so glad to hear you’re happy with your Frigidaire French door refrigerator and that the 28 cu. ft. capacity is giving you the space and visibility you need for easy organization.
It’s great to know you’re enjoying the convenience of the in-door ice maker and the quality of the crushed ice, as well as the added flexibility of the secondary ice maker. Features like these are designed to make everyday use more convenient, so we’re happy they’re working well for you.
We truly appreciate your support and are delighted that your new refrigerator is meeting your expectations.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
It’s great to know you’re enjoying the convenience of the in-door ice maker and the quality of the crushed ice, as well as the added flexibility of the secondary ice maker. Features like these are designed to make everyday use more convenient, so we’re happy they’re working well for you.
We truly appreciate your support and are delighted that your new refrigerator is meeting your expectations.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
New fridge
on June 8, 2026
Posted by: TNGBG
[This review was collected as part of a promotion.] Looks great and works great. Lots of room. Keeps food cool and fresh. Freezer works great also.
Response from frigidaire.comBy John, Online Outreach Specialist, June 9, 2026
Hi, TNGBG. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com
Customer Rating
4
Worth the money
on June 6, 2026
Posted by: Prenns07
[This review was collected as part of a promotion.] We really like the fridge the only reason it is not five star is the freezer ice machine is a little slow.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 9, 2026
Hi there. Thank you for your feedback! We're glad to hear you're enjoying your Frigidaire refrigerator. We appreciate your note about the ice maker speed in the freezer and will share this with our product team for review. Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
New Refrigerator
on June 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] So far I like the refrigerator. Only issue was getting it plugged in and working correctly. The installer had to interrupt power 3 times to get it to work. Then later it had a CE code and I had to unplug again. Now the temperature control drawer is not working properly and we have a maintenance technician coming next week. Hopefully he can fix it.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 8, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’re liking your refrigerator overall, but we’re sorry to hear about the installation challenges and the CE code, as well as the issue with the temperature control drawer. We understand how frustrating it can be when a new appliance isn’t working as expected.
If you need any further assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you’re liking your refrigerator overall, but we’re sorry to hear about the installation challenges and the CE code, as well as the issue with the temperature control drawer. We understand how frustrating it can be when a new appliance isn’t working as expected.
If you need any further assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Spacious but hard to store quart or gallon jugs
on June 3, 2026
Posted by: hopeful59
[This review was collected as part of a promotion.] At 12 days old, we're doing well. I'd like to give 4 1/2 stars. First, it got cool very quickly, less than 24 hrs. It's much quieter than our last 2 refrigerators (other brands). It's got a lot of room, but limited options for rearranging the shelves and door bins. That makes it difficult to store a gallon or half gallon container. There are shelves that slide back to half, but then you lose that half shelf of space, so I would only use that occasionally. Ice takes awhile to create. I like the physical switch to turn off the bottom icemaker. We don't use much ice so that gives us extra storage. I like the water filler - plenty of room for large water bottles. Easy to see and use the controls so guests don't have to spend 5 minutes reading the door to figure out how to get water or ice. The real test will be if the refrigerator lasts 15 years without repairs. Let's be optimistic.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 4, 2026
Hi hopeful59!
Thank you for taking the time to share your detailed feedback. We are delighted to hear that your refrigerator is off to a strong start and that it cooled quickly, operates quietly, and provides ample storage space. It's also great to know that features such as the water dispenser, easy-to-use controls, and the physical switch for the lower ice maker have been positive additions to your experience.
We appreciate your comments regarding the shelf and door bin configuration, as well as the time required for ice production. We understand how storage flexibility is important for accommodating larger containers, and your observations are valuable as we continue to evaluate ways to improve our products.
We're pleased that, overall, your experience has been positive so far. Thank you for sharing both the features you enjoy and the areas where you see room for improvement. We truly appreciate your optimism and hope your refrigerator continues to serve you well for many years to come.
If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your detailed feedback. We are delighted to hear that your refrigerator is off to a strong start and that it cooled quickly, operates quietly, and provides ample storage space. It's also great to know that features such as the water dispenser, easy-to-use controls, and the physical switch for the lower ice maker have been positive additions to your experience.
We appreciate your comments regarding the shelf and door bin configuration, as well as the time required for ice production. We understand how storage flexibility is important for accommodating larger containers, and your observations are valuable as we continue to evaluate ways to improve our products.
We're pleased that, overall, your experience has been positive so far. Thank you for sharing both the features you enjoy and the areas where you see room for improvement. We truly appreciate your optimism and hope your refrigerator continues to serve you well for many years to come.
If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridg
on June 2, 2026
Posted by: Grand2026
[This review was collected as part of a promotion.] We love everything about it.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 3, 2026
Hello Grand2026!
Thank you for taking the time to share your feedback on your Frigidaire Professional 28 Cu. Ft. Standard-Depth French Door Refrigerator (PRFS2883AF). We are delighted to hear that you love everything about your new refrigerator. Your satisfaction means a great deal to us, and we truly appreciate your trust in Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback on your Frigidaire Professional 28 Cu. Ft. Standard-Depth French Door Refrigerator (PRFS2883AF). We are delighted to hear that you love everything about your new refrigerator. Your satisfaction means a great deal to us, and we truly appreciate your trust in Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 1, 2026
Posted by: Crabb8
[This review was collected as part of a promotion.] Overall happy. Only issue that is a newsance is when getting a cup of water, you need to stay still after you pull away for water drips and not much of a catch area on the bottom.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 3, 2026
Hi, Crabb8! We appreciate your review and are happy to hear you’re satisfied overall with your Frigidaire French Door Refrigerator. Thank you as well for sharing your observation regarding the water dispenser drip. Feedback like this is valuable, and we understand how even small inconveniences can impact daily use.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we’re always glad to assist you whenever needed.-Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we’re always glad to assist you whenever needed.-Angel
Written by a customer while visiting frigidaire.com