Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
4.3
(271 Reviews)
Rating breakdown 271 reviews
5 Stars
156
4 Stars
68
3 Stars
24
2 Stars
10
1 Star
13
84%of customers recommend this product.
(
216 out of
258)
Customer Reviews for Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
5
Very satisfied
on January 11, 2023
Posted by: BrianF
We have had this fridge for just over two months now and are very satisfied with this refrigeraor. The interior is HUGE with terrific organization in the doors. The large wide drawer is great for fruit trays, pizza boxes, etc. And ice.....so much ice between the through-the-door ice machine and the ice maker in the freezer.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Huge
on January 9, 2023
Posted by: Jefe
We had it delivered Dec 22/22 and very happy with it so far. The hardest part is getting the plastic film off it, they shouldn't put it under the trim or the seal around the door.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Beautiful well designed fridge
on January 8, 2023
Posted by: Happs
I bought this two and a half weeks ago and the refrigerator compartment freezes everything, still waiting for the appliance store to rectify this problem
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, January 12, 2023
Oh no, Happs! We’re sorry to learn about your issue with the brand-new refrigerator. This is not the experience we want for new owners such as yourself. We’re glad to hear that your dealer is working to resolve your concern. If you need additional help, our customer support department is available by phone at 1(800)265-8352 Mon - Fri 8:30 am - 8 pm (EST). -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Noisy
on January 5, 2023
Posted by: Nork
Bought about 3 weeks ago. It’s noisy. The compressor whine is constant. And there’s no “eco” mode to turn off the water dispenser light when not in use so it’s constantly on and wasting energy. The freezer section door is quite noisy as well when opened. For a “professional” series fridge this is disappointing. Had I known about the compressor noise I wouldn’t’ve bought this fridge.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist , January 6, 2023
Hello, Nork.
Thank you for taking the time to share your experience with your refrigerator. We understand some noises can be concerning. Please checkout this link to learn more about some of the sounds you could experience; https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/. Now when it comes to the dispenser light there should be a light bulb icon on the front display that you can press to control the dispenser light. Should you need additional assistance with your appliance, we're just a call away at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Thank you for taking the time to share your experience with your refrigerator. We understand some noises can be concerning. Please checkout this link to learn more about some of the sounds you could experience; https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/. Now when it comes to the dispenser light there should be a light bulb icon on the front display that you can press to control the dispenser light. Should you need additional assistance with your appliance, we're just a call away at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Awesome Fridge!
on January 3, 2023
Posted by: Coral
First fridge with water and ice, LOVE the extra ice in the freezer, great for water bottles! Freezer is much bigger than expected, fridge is spacious but you do lose some room because of the freezer for taller items, it’ll take adjusting the shelves until you figure out what’s best.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Defective Fridge from day one: Poor Quality Control
on November 21, 2022
Posted by: Flair365
Fridge delivered and we loaded it with our groceries. Next day everything was frozen. Crisper drawers, deli tray, other shelves all product froze. Had to throw out a lot of food.
Repair person came over and said they need to order a new board, and sensor. Waterlines are also froze solid too. If they are damaged, this could potentially damage our home. Water damage. Only way to tell is to unplug fridge and wait until they thaw out. No ETA on parts. There should be some customer recourse where if a fridge is defective from day one it should be returnable. Now we sit here and wait for parts with no fridge. Also, the left door seal was damaged from the factory and shipped this way which we noted on the delivery receipt. This is evidence that Frigidaire quality control is lacking. Very bad experience. Buyer beware.
Repair person came over and said they need to order a new board, and sensor. Waterlines are also froze solid too. If they are damaged, this could potentially damage our home. Water damage. Only way to tell is to unplug fridge and wait until they thaw out. No ETA on parts. There should be some customer recourse where if a fridge is defective from day one it should be returnable. Now we sit here and wait for parts with no fridge. Also, the left door seal was damaged from the factory and shipped this way which we noted on the delivery receipt. This is evidence that Frigidaire quality control is lacking. Very bad experience. Buyer beware.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, November 28, 2022
Hi, Flair365!
We're terribly sorry to hear your fridge experienced an issue on day one! Typically, we recommend consumers reach out to their retailer within the first few days if they are still under their return or exchange policy. As of now, we are happy to continue working with you to ensure this is resolved! Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
We're terribly sorry to hear your fridge experienced an issue on day one! Typically, we recommend consumers reach out to their retailer within the first few days if they are still under their return or exchange policy. As of now, we are happy to continue working with you to ensure this is resolved! Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Great Features But Could Use Improvements in the Following Areas
on August 29, 2022
Posted by: JS1993
Upon installation of the Frigidaire Professional 27.8 CU. FT, we noticed a couple of areas that could be improved. The first area is the lack of ability to level the fridge completely. Floors in any home are seldom completely level. We were not able to level the fridge so that it stood square to the fridge floor and cavity walls. The un-level fridge is noticeable and looks awkward. There needs to be a way to level all four wheels prior to installation. In addition to the lack of ability to level the fridge on all four corners to the floor, the ability to level the fridge doors is also impacted by this. While we were able to adjust the doors to some degree, we were not able to ensure that the doors lined up perfectly (out by 1/8th of and inch). The final area we think should be addressed would be the type of wheels used on the fridge are hard plastic. With more and more homes using hardwood flooring in kitchens, the hard plastic wheels easily damage wood flooring. The ability to move a fridge in and out of its cavity, is very important to homeowners as it allows us to properly service, clean and maintain the the area around the fridge including servicing water lines and electrical connections. We hope this feedback helps future designs of the Frigidaire products.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, August 30, 2022
Thank you for sharing your feedback and concerns with us. Striving to be the best home appliance company in North America, we do value your opinion. We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. We definitely want you to be happy with your purchase. If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). We are happy to help! Best Wishes, Christy
Written by a customer while visiting frigidaire.ca