Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
4.3
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
150
4 Stars
63
3 Stars
22
2 Stars
10
1 Star
10
84%of customers recommend this product.
(
205 out of
244)
Customer Reviews for Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
4
Frigidaire Professional Fridge
on September 22, 2024
Posted by: MCinBC
Had my new fridge delivered Sept 6 and am loving it! The interior layout is an organizers dream. Functionality is also amazing.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Defective Fridge from day one: Poor Quality Control
on November 21, 2022
Posted by: Flair365
Fridge delivered and we loaded it with our groceries. Next day everything was frozen. Crisper drawers, deli tray, other shelves all product froze. Had to throw out a lot of food.
Repair person came over and said they need to order a new board, and sensor. Waterlines are also froze solid too. If they are damaged, this could potentially damage our home. Water damage. Only way to tell is to unplug fridge and wait until they thaw out. No ETA on parts. There should be some customer recourse where if a fridge is defective from day one it should be returnable. Now we sit here and wait for parts with no fridge. Also, the left door seal was damaged from the factory and shipped this way which we noted on the delivery receipt. This is evidence that Frigidaire quality control is lacking. Very bad experience. Buyer beware.
Repair person came over and said they need to order a new board, and sensor. Waterlines are also froze solid too. If they are damaged, this could potentially damage our home. Water damage. Only way to tell is to unplug fridge and wait until they thaw out. No ETA on parts. There should be some customer recourse where if a fridge is defective from day one it should be returnable. Now we sit here and wait for parts with no fridge. Also, the left door seal was damaged from the factory and shipped this way which we noted on the delivery receipt. This is evidence that Frigidaire quality control is lacking. Very bad experience. Buyer beware.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, November 28, 2022
Hi, Flair365!
We're terribly sorry to hear your fridge experienced an issue on day one! Typically, we recommend consumers reach out to their retailer within the first few days if they are still under their return or exchange policy. As of now, we are happy to continue working with you to ensure this is resolved! Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
We're terribly sorry to hear your fridge experienced an issue on day one! Typically, we recommend consumers reach out to their retailer within the first few days if they are still under their return or exchange policy. As of now, we are happy to continue working with you to ensure this is resolved! Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
3
A Little Disappointed
on January 25, 2023
Posted by: Lemon
I purchased my fridge about 3 months ago. I’ve already had the bottom freezer icemaker replaced. Every time I use the outside water dispenser it drips and drips. I have a funny discolouration happening inside the glass shelf where it joins the outer bracket. The inside of my fridge is put together poorly. It is all crooked. The deli drawer does not close evenly so there is a gap on on one side. I have contacted Frigidaire about the discolouration and I have not heard anything back from them. I either received a lemon, or these fridges are just very poorly put together.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Derrick, Online Outreach Specialist, January 27, 2023
Hi there! We’re saddened to learn you’re having this experience. This is not how we wanted to start things off. We’d like to learn more about your service experience. Please be on the lookout for an email from us. We appreciate the opportunity to make this right! -Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Buyer beware
on June 13, 2023
Posted by: Scholzie
Bought about 18 months ago and developed a crack down the entire length of the top of the freezer door. Extended warranty was purchased but say it is cosmetic only. Messaged Frigidaire over a week ago with no reply.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian , Online Outreach Specialist, June 14, 2023
Hi Bruce!
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your frustration.Should you have any additional questions or concerns, please don't hesitate to connect with us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your frustration.Should you have any additional questions or concerns, please don't hesitate to connect with us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great fridge
on July 27, 2023
Posted by: Steve03
I bought this fridge 2 months ago, I’m so happy with it. There’s a lot of space in the fridge and freezer, the lighting is very bright that you can see in every levels of the fridge. The water, ice cube and crush ice is so convenient and it has a light with it too so you can use it in the dark. The freezer has also a bin that collects ice cube. Some of the shelf in the fridge are retractable to fit any sizes of containers. I have no regrets to buy this fridge & I would recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
I love the great features of my new fridge
on October 31, 2023
Posted by: Weng
I got this almost a month ago everything is perfectly fine it’s just the water dispensed cloudy and needs to wait to clear up the water in the glass
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
So loud you can hear it everywhere
on January 7, 2024
Posted by: WilliamS
I purchased this fridge and after about a month, a high-pitched whining sound started coming out of the fridge. I did buy the extended warranty on the fridge. We had two separate maintenance people over to look at it, and we were told it completely normal And if we call again, they will charge us for the service call. It’s so bad we actually have to turn the fridge off to watch TV on our main floor and the fridge is 30 feet away. Very disappointed with this product and the service that came with it. We also did contact Frigidaire and they said they can’t do anything about it. It has to be passed on to a local maintenance company for repairs. If I could give it a zero, I would.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online Outreach Specialist, January 10, 2024
We understand that some sounds coming from your refrigerator can take some getting used to. High-efficiency compressors like the one included in this model will run at a higher RPM than older models, and it is normal to hear some high-pitched humming or pulsing noises while in operation. Should you have any additional questions or concerns, please don't hesitate to connect with us by calling us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Freezer ice machine dispenser broke almost immediately
on June 5, 2024
Posted by: MarinaP
Freezer ice machine dispenser broke after a week. I don’t know when exactly it broke because I shut it off because we had enough ice. When I turned it back on, the hose was frozen and no longer dispensed ice. Already needing to pull out all my food to thaw the for service. Annoying. I like the no mark stainless steel though.
Disappointing. It’s an expensive fridge.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, June 6, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment. We want to make sure that your concern is getting all the assistance you need, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
Written by a customer while visiting frigidaire.ca