Customer reviews from frigidaire.ca
Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Average customer rating
4.4
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
127
4 Stars
55
3 Stars
18
2 Stars
8
1 Star
6
85%of customers recommend this product.
(
174 out of
204)
Customer Reviews for Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Customer Rating
1
Defective Fridge from day one: Poor Quality Control
on November 21, 2022
Posted by: Flair365
Fridge delivered and we loaded it with our groceries. Next day everything was frozen. Crisper drawers, deli tray, other shelves all product froze. Had to throw out a lot of food.
Repair person came over and said they need to order a new board, and sensor. Waterlines are also froze solid too. If they are damaged, this could potentially damage our home. Water damage. Only way to tell is to unplug fridge and wait until they thaw out. No ETA on parts. There should be some customer recourse where if a fridge is defective from day one it should be returnable. Now we sit here and wait for parts with no fridge. Also, the left door seal was damaged from the factory and shipped this way which we noted on the delivery receipt. This is evidence that Frigidaire quality control is lacking. Very bad experience. Buyer beware.
Repair person came over and said they need to order a new board, and sensor. Waterlines are also froze solid too. If they are damaged, this could potentially damage our home. Water damage. Only way to tell is to unplug fridge and wait until they thaw out. No ETA on parts. There should be some customer recourse where if a fridge is defective from day one it should be returnable. Now we sit here and wait for parts with no fridge. Also, the left door seal was damaged from the factory and shipped this way which we noted on the delivery receipt. This is evidence that Frigidaire quality control is lacking. Very bad experience. Buyer beware.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, November 28, 2022
Hi, Flair365!
We're terribly sorry to hear your fridge experienced an issue on day one! Typically, we recommend consumers reach out to their retailer within the first few days if they are still under their return or exchange policy. As of now, we are happy to continue working with you to ensure this is resolved! Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
We're terribly sorry to hear your fridge experienced an issue on day one! Typically, we recommend consumers reach out to their retailer within the first few days if they are still under their return or exchange policy. As of now, we are happy to continue working with you to ensure this is resolved! Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
3
A Little Disappointed
on January 25, 2023
Posted by: Lemon
I purchased my fridge about 3 months ago. I’ve already had the bottom freezer icemaker replaced. Every time I use the outside water dispenser it drips and drips. I have a funny discolouration happening inside the glass shelf where it joins the outer bracket. The inside of my fridge is put together poorly. It is all crooked. The deli drawer does not close evenly so there is a gap on on one side. I have contacted Frigidaire about the discolouration and I have not heard anything back from them. I either received a lemon, or these fridges are just very poorly put together.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Derrick, Online Outreach Specialist, January 27, 2023
Hi there! We’re saddened to learn you’re having this experience. This is not how we wanted to start things off. We’d like to learn more about your service experience. Please be on the lookout for an email from us. We appreciate the opportunity to make this right! -Derrick
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Buyer beware
on June 13, 2023
Posted by: Scholzie
Bought about 18 months ago and developed a crack down the entire length of the top of the freezer door. Extended warranty was purchased but say it is cosmetic only. Messaged Frigidaire over a week ago with no reply.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian , Online Outreach Specialist, June 14, 2023
Hi Bruce!
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your frustration.Should you have any additional questions or concerns, please don't hesitate to connect with us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your frustration.Should you have any additional questions or concerns, please don't hesitate to connect with us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
1
So loud you can hear it everywhere
on January 7, 2024
Posted by: WilliamS
I purchased this fridge and after about a month, a high-pitched whining sound started coming out of the fridge. I did buy the extended warranty on the fridge. We had two separate maintenance people over to look at it, and we were told it completely normal And if we call again, they will charge us for the service call. It’s so bad we actually have to turn the fridge off to watch TV on our main floor and the fridge is 30 feet away. Very disappointed with this product and the service that came with it. We also did contact Frigidaire and they said they can’t do anything about it. It has to be passed on to a local maintenance company for repairs. If I could give it a zero, I would.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online Outreach Specialist, January 10, 2024
We understand that some sounds coming from your refrigerator can take some getting used to. High-efficiency compressors like the one included in this model will run at a higher RPM than older models, and it is normal to hear some high-pitched humming or pulsing noises while in operation. Should you have any additional questions or concerns, please don't hesitate to connect with us by calling us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
1
If its a new fridge it should be checked out before selling to a builder.
on June 17, 2024
Posted by: upset 13
Would never buy one myself. But it came with new house and the icemaker doesn't even work on it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, June 18, 2024
Thank you for making time to provide us with your feedback. It is so unfortunate that you have had this experience with your refrigerator particularly the ice maker in such a short time. We strive to produce quality products, and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We would be happy to see how we may be able to assist with this concern. Please join us on a Live Chat here or call us by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:00pm EST, and we will be happy to assist.
Best Regards,
Jaycee
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Nice Fridge & Freezer, quality control is questionable.
on July 13, 2024
Posted by: Cold Beer
Quite a nice fridge, however I think quality control is lacking, the doors do not align properly, even after using the Allen key. The left door has a flapper that cams into the fridge at the top when opened/closed. The door sits too low and there was no more adjustment left in the hight, you can see in the picture included how off the mating surfaces
are.
are.
I would recommend this to a friend!
Response from frigidaire.caBy Online Outreach Specialist, Owen, July 16, 2024
Hello Cold Beer,
Thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore seeing how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore seeing how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Brand new fridge -ice maker not working!!!
on July 22, 2024
Posted by: Abc123
Not happy at all ! Enough said! I need more characters in my review to be posted.there you go.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, July 29, 2024
We greatly appreciate you taking the time to provide us with feedback.
We’re sorry to learn that your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future. Please know that our design and engineering teams are constantly monitoring our brand pages for any feedback and suggestions for future reference.
If there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-265-8352, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
We’re sorry to learn that your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future. Please know that our design and engineering teams are constantly monitoring our brand pages for any feedback and suggestions for future reference.
If there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-265-8352, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Frigidaire Professional Fridge
on September 22, 2024
Posted by: MCinBC
Had my new fridge delivered Sept 6 and am loving it! The interior layout is an organizers dream. Functionality is also amazing.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca