Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
4.3
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
150
4 Stars
63
3 Stars
22
2 Stars
10
1 Star
10
84%of customers recommend this product.
(
205 out of
244)
Customer Reviews for Frigidaire - Professional 36 in. Wide 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
2
Water dispenser drips
on June 7, 2024
Posted by: Dkay
Bought fridgidaire pro fridge about a month ago and from day one the water dispenser drips. Fridge is decent otherwise but it's extremely frustrating that the water drops need to be wiped away multiple times a day
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, Owen, June 11, 2024
Hello Dkay,
Thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore seeing how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore seeing how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
If its a new fridge it should be checked out before selling to a builder.
on June 17, 2024
Posted by: upset 13
Would never buy one myself. But it came with new house and the icemaker doesn't even work on it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, June 18, 2024
Thank you for making time to provide us with your feedback. It is so unfortunate that you have had this experience with your refrigerator particularly the ice maker in such a short time. We strive to produce quality products, and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We would be happy to see how we may be able to assist with this concern. Please join us on a Live Chat here or call us by phone at 1-800-265-8352, Monday–Friday, 8:30am–8:00pm EST, and we will be happy to assist.
Best Regards,
Jaycee
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Nice Fridge & Freezer, quality control is questionable.
on July 13, 2024
Posted by: Cold Beer
Quite a nice fridge, however I think quality control is lacking, the doors do not align properly, even after using the Allen key. The left door has a flapper that cams into the fridge at the top when opened/closed. The door sits too low and there was no more adjustment left in the hight, you can see in the picture included how off the mating surfaces
are.
are.
I would recommend this to a friend!
Response from frigidaire.caBy Online Outreach Specialist, Owen, July 16, 2024
Hello Cold Beer,
Thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore seeing how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore seeing how we can contribute to resolving this issue. To discuss this further. Please don't hesitate to reach out to us at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Brand new fridge -ice maker not working!!!
on July 22, 2024
Posted by: Abc123
Not happy at all ! Enough said! I need more characters in my review to be posted.there you go.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, July 29, 2024
We greatly appreciate you taking the time to provide us with feedback.
We’re sorry to learn that your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future. Please know that our design and engineering teams are constantly monitoring our brand pages for any feedback and suggestions for future reference.
If there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-265-8352, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
We’re sorry to learn that your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future. Please know that our design and engineering teams are constantly monitoring our brand pages for any feedback and suggestions for future reference.
If there is anything we can do to improve your experience and have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-265-8352, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great fridge but one problem
on October 1, 2024
Posted by: Ivana
I like the fridge very much, but had submitted photos of a couple of scratches on a shelf on September 25 and have yet to hear of a replacement for this shelf. Not sure why this is taking so long. Hope with this review this can be escalated. I have not been using this shelf.
Thank you.
Ivana
Thank you.
Ivana
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Ok
on November 15, 2024
Posted by: Not available
Fridge is only a couple weeks old and I’ve built up already on the lower freezer door from the ice maker - disappointed…
No, I would not recommend this to a friend.
Response from frigidaire.caBy Yhano, Online Outreach Specialist, November 18, 2024
Thank you for bringing this to our attention. We’re saddened to hear about your experience with the appliance and the service received. This is not the effortless experience we want for any of our consumers. We’re ready to help. Please be on the lookout for an email as we gather additional information.
Should you have any questions, please connect with us via Live Chat or by calling 1-800-265-8352 Monday through Friday, from 8:30 AM to 8:00 PM EDT. Our team will be more than happy to assist you and ensure everything is taken care of.
Should you have any questions, please connect with us via Live Chat or by calling 1-800-265-8352 Monday through Friday, from 8:30 AM to 8:00 PM EDT. Our team will be more than happy to assist you and ensure everything is taken care of.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Frozen solid for a month
on November 16, 2024
Posted by: Badnewsbadfridge
Bought this Fridge. Fridge section is a freezer. Repair person comes out... Fridge is recalled for a bad part but he can't get a part from Frigidaire to fix. Now weeks without milk. Whole system is frozen solid... water lines solid ice.
Worse experience I have ever had. Stay away.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, November 19, 2024
Hi there, valued customer!
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment.
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by live chat by visiting our website at Frigidaire.com or by phone at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist.
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment.
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by live chat by visiting our website at Frigidaire.com or by phone at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Error code CE
on December 3, 2024
Posted by: PhilH
right away we had an error code, which according to Google., is common with your products, and yet you still ship out fridges with this defect.
shows you dont care about customers. Last time i will ever buy this brand or any affiliate.
shows you dont care about customers. Last time i will ever buy this brand or any affiliate.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, December 6, 2024
We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.
The number/error codes CE flashing on the digital displays suggest a communication error at power up. This is not common with the product.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with your appliance, feel free to connect with us via Live Chat or on a call by dialing 1-800-265-8352, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
The number/error codes CE flashing on the digital displays suggest a communication error at power up. This is not common with the product.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with your appliance, feel free to connect with us via Live Chat or on a call by dialing 1-800-265-8352, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Written by a customer while visiting frigidaire.ca