Customer reviews from frigidaire.com
Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Average customer rating
4.5
(584 Reviews)
Rating breakdown 584 reviews
5 Stars
391
4 Stars
148
3 Stars
21
2 Stars
6
1 Star
18
Customer Reviews for Frigidaire - Professional 27.8 Cu. Ft. French Door Refrigerator with CrispSeal Technology - Stainless Steel
Customer Rating
4
Great fridge with one exception
on January 8, 2023
Posted by: BSHeiz
[This review was collected as part of a promotion.] Great fridge. Only complaint is top ice maker will not work. Currently having it checked out.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Awkward and Smaller Than Expected
on January 11, 2023
Posted by: LexingtonKY User
This replaced an earlier Frigidaire that had freezer on left size and refrigerator on right. This model is not as efficient in use of space it consumes and there are design elements we don't like.
The freezer is the biggest problem. The drawer pulls out but you have to open both refrigerator doors on top to reach the back of the freezer. There is a plastic bar dividing two sides of the freezer that seems to serve no purpose other than to get in the way. It's just awkward and not user friendly.
The refrigerator seems better but again there are design elements that make no sense. To open a crisper on either side you have to open both doors rather than just the door on the side where the crisper is located.
If we had to do it over again, considering the problems we have had with the electric range, we would probably not buy Frigidaire.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 12, 2023
Hello LexingtonKY User! Thank you for reaching out to us. We are sorry to hear that you are not satisfied with the design of your new refrigerator. Your feedback is certainly valuable to us as we work to ensure continuous improvement in our products. If you need any assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frididaire Professional
on April 21, 2023
Posted by: Willy G
[This review was collected as part of a promotion.] This is a great fridge, having a wall on the left side makes me choose a door that is not too wide when open but has good storage that makes sense. Also the reason for the freezer being a pull out drawer below the fridge. Easy Access! I also got the second ice maker in the freezer area, this works great also. I really like that the drawer under the crispers pulls out all the way, this didn't happen in any other models that I looked at. This model has nicer looking shelves, lighting and also has the controls on the inside of the door.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Top of line refrigerator
on May 9, 2023
Posted by: Jacinbox
Very disappointed as of today. First refrigerator delivered with dents visible. Sent it back to store. Second one was ordered delivered a week later with dent to freezer door and side dent. Called store would take off $400 plus order a new freezer door. Delivery people brought it in without taking off refrigerator doors and dented those doors. Where is the quality control? Store would now order the 2 other doors. Two days later refrigerated began setting off alarms freezer and refrigerator reading hot. Story sent repairman in twice. First visit he found it working ok. Day later alarms etc began again temperature reading hot. He returned checked it out called Frigerrdaire company the compressor went. We are now waiting on a new unit. It’s been 3 weeks now without a working refrigerator. This is unacceptable. We don’t have much faith at this point with the store or the company. Still no unit yet as of 5-9-23. Looks like these refrigerators are coming in dented somewhere between the factory and store? The customer always gets shafted. We are very stressed out over this. Someone needs to be responsible for these problems again No Quality Control!
Response from frigidaire.comBy Rox, Online Outreach Specialist, May 10, 2023
We apologize that this has been your experience with your new appliance for such a short time. This is not the experience we want for new owners such as yourself. Please know that it is Frigidaire’s goal to use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may not go as they should. We strive to provide the most reliable products and services, and we are here to help get to the bottom of your concern. We can see here that our Customer Care Team is already working towards a resolution to your concern. Should you need further assistance, please don't hesitate to reconnect with us. You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator section freezing food
on June 9, 2023
Posted by: Frozen Refrigerator
[This review was collected as part of a promotion.] This refrigerator was part of our new home purchase provided by the builder. Since we started using it, the refrigerator section is cold enough to be freezing our food. We are working with a service tech to fix the issue with the cold air from the freezer constantly pushing into the refrigerator. I have thrown out produce that has frozen and was no longer usable. Until the situation is fixed, I cannot buy food that needs to be refrigerated which is obviously very inconvenient and frustrating.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 12, 2023
We're sorry to hear that you're experiencing issues with your refrigerator. This is certainly not the experience we want you to have. We know the importance of having an appliance that is performing as designed, and we would like to ensure that we are able to provide that for you. If the repair doesn't address your concerns, please let us know. Feel free to reconnect with us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST,and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 15, 2023
Posted by: Shirley1946
[This review was collected as part of a promotion.] Ive had this for almost two weeks. I love this refrigerator. There are so many colors and configurations to choose from now but this is the no-nonsense stainless look I love. And the refrigerator interior has lights galore so there are no dark areas unlike my last one. The freezer compartment is far roomier than my old one. There’s just nothing not to love.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Big Capacity Refrigerator!
on May 18, 2024
Posted by: thomsherry1
[This review was collected as part of a promotion.] My husband and I chose the Frigidaire because it has a large capacity and contains three pull-out bins to hold vegetables, meat, and cheeses. I like the slide-out refrigerator with the unique, frozen pizza area in the front. The refrigerator doors also hold lots of items, and the shelves are adjustable.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire
on May 24, 2024
Posted by: Mmike
Junk. Don’t buy
Response from frigidaire.comBy Owen, Online Outreach Specialist, May 27, 2024
Hello Mmike,
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Moving forward, we verify that we already assisted you in this matter, if you need further assistance. We can discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking the time to provide us with your review and experience! and thank you for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Moving forward, we verify that we already assisted you in this matter, if you need further assistance. We can discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com