Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
191
4 Stars
78
3 Stars
13
2 Stars
5
1 Star
13
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
2
Water line burts - three months old
on August 5, 2023
Posted by: One with water on floors
[This review was collected as part of a promotion.] The water line , actually there are four, sprung a leak inside the unit. Wood floors destroyed. Not the supply line coming from the wall, the valve inside the unit is suspect at best. Really bummed.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 7, 2023
Hello there. We're sorry you're having some issues with your appliance. We understand the expectation of having an appliance working in perfect condition. We know how important it is to your home, and we want to provide the best possible options we have to help. Please don't hesitate to contact us via Live Chat at Frigidaire.com or via phone at (800) 374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. and we'll be glad to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridge Upgrade!
on August 7, 2023
Posted by: spkc54
[This review was collected as part of a promotion.] After learning that our previous fridge, at 10 years old, was going to need a repair that would cost almost as much as a new appliance, we decided to replace it instead. I was happy to find this one at the "outlet" branch of our favorite local appliance dealer, where we got an excellent deal because it was a floor model.
This is my first Frigidaire appliance and I'm extremely pleased with it. I love the extra room we get because it's counter depth, and everything about it is an upgrade from our previous fridge. The interior is easy to organize and keep clean, there is plenty of freezer room, and even the stainless steel exterior wipes clean much more easily.
We love everything about it!
This is my first Frigidaire appliance and I'm extremely pleased with it. I love the extra room we get because it's counter depth, and everything about it is an upgrade from our previous fridge. The interior is easy to organize and keep clean, there is plenty of freezer room, and even the stainless steel exterior wipes clean much more easily.
We love everything about it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exactly what we were looking for!
on August 27, 2023
Posted by: NH229
[This review was collected as part of a promotion.] This refrigerator combines the quality and the style we were seeking. Love the exterior design and the interior functionality. Only negative was the plastic protective removable coating- still can’t get it all off! A little overkill
Written by a customer while visiting frigidaire.com
Customer Rating
3
Brand new and new a new door
on August 30, 2023
Posted by: RuthG
[This review was collected as part of a promotion.] I really thought I would love this refrigerator. Most of It is very nice. Sleek design, good storage, even fun shaped ice. But the temperature control panel won’t stay in the door. It isn’t an easy fix; the whole door has to be replaced. So after one week of use, we are waiting for a new door. They said it could be months before it comes in and we could always tape it on.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 31, 2023
Thank you for taking the time to leave us a feedback, Ruth. Please accept our sincerest apologies for the troubles you've been experiencing with your new refrigerator. Please know that this is not how we wanted things to go as we strive to provide nothing but a positive experience with us going forward. Should you require any additional assistance with this matter, please do connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
3
Generally Good Appliance
on September 3, 2023
Posted by: Guy in Colorado
[This review was collected as part of a promotion.] This is a well-designed refrigerator. The power cycling is generally quiet. Ice maker functionality is well-adapted to our household use, and produces nice small cubes. I also like the ethylene filters in the produce drawers and the temp control for the bottom drawer. Our main problems have been build-related. The unit came with two dents in the left door, and some discoloration in the right door. These are being replaced soon. Also, the top hinges on the cabinet are bent downward, not causing issues with opening the doors, but the cosmetic defect is noticeable. Also, the edge holds for the bottom shelf in the fridge that holds the two produce drawers are a bit angled, and create a rattle of the drawers when opening the unit. It's annoying. These were all issues with build quality and/or QC in transit, delivery, and installation. These are annoying issues that will continue to haunt this purchase for a while. I would probably not recommend buying this unit sight unseen.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 5, 2023
Hello there. We're sorry to hear what you've encountered with your appliance. We want you to know that you matter to us as a customer, and we are going to do our best to assist you. We have checked that you were able to reconnect with our customer care team, and it has been coordinated with our service technician. We hope that your appliance will be in perfect condition. If you need any assistance, please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
It was flooded before I could use it.
on September 7, 2023
Posted by: Captain Herm
[This review was collected as part of a promotion.] I really don't know if it will function. It was a week old before the flood. Never been used.
Response from frigidaire.comBy Owen, Online Outreach Specialist, September 8, 2023
Hello raherman1,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
3
New Fridgidaire
on January 15, 2024
Posted by: CarliGirl
[This review was collected as part of a promotion.] Adjusting to a new refrigerator takes a bit of time. Where is the best place for the milk and how about leftovers...these and other are decisions that have to be made. The major negative is that the veggie, fruit and meat bins do not pull out as far as I would like. I have learned to "fish" for items in the back, and they do pull out because they do come out to clean them. I do like the ease of cleaning and how well it cools. I don't have frozen lettuce, as I have had with past appliances.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 17, 2024
We apologize that this has been your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Beautiful addition to kitchen
on February 15, 2024
Posted by: Sued9
[This review was collected as part of a promotion.] Appliance is like a price of jewelry in the kitchen. Very sturdy with great handles. Inside is roomy and well lit. Like that the water dispensers close to the opening of the door so you can keep the door almost closed when getting water.
Written by a customer while visiting frigidaire.com