Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
302
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Refrigerator doesn't refrigerate
on July 21, 2026
Posted by: ApplianceXero
Terrible service, terrible product. We are trying to get our 6 week old refrigerator (and complementary appliances) replaced by the store at this point. The refrigerator died in the first 4 weeks, it's still dead, and yeah just trust me everything is great, until it isn't (no ownership).
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 22, 2026
Hi ApplianceXero!
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your Frigidaire refrigerator and understand how frustrating it is to experience a problem so soon after purchase.
We appreciate you bringing your concerns to our attention. Your feedback regarding the product performance and service experience is important and helps us identify opportunities to better support our customers.
If you need further assistance with your upcoming appointment, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your Frigidaire refrigerator and understand how frustrating it is to experience a problem so soon after purchase.
We appreciate you bringing your concerns to our attention. Your feedback regarding the product performance and service experience is important and helps us identify opportunities to better support our customers.
If you need further assistance with your upcoming appointment, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 18, 2026
Posted by: Marcia 19
[This review was collected as part of a promotion.] Love the new space inside and everything is easy to get to.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 20, 2026
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you are enjoying your new refrigerator and appreciate the spacious interior. It’s fantastic to know that the thoughtful layout makes everything easy to see, reach, and access.
We strive to design appliances that combine generous storage with convenient organization, and we’re thrilled that your new refrigerator is making it easier to keep everything within reach. We’re so pleased to know that you are enjoying the additional space and the everyday convenience your new fridge provides.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new refrigerator. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
We strive to design appliances that combine generous storage with convenient organization, and we’re thrilled that your new refrigerator is making it easier to keep everything within reach. We’re so pleased to know that you are enjoying the additional space and the everyday convenience your new fridge provides.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new refrigerator. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Professional Refrigerator counter depth w/o water dispenser
on July 17, 2026
Posted by: Anne lake Geneva
[This review was collected as part of a promotion.] I like the refrigerator. The crisper drawers do not glide easily since there are no glider tracks on top but I like everything else. The stainless looks nice.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 21, 2026
Hi Anne lake Geneva, thank you for taking the time to share your feedback! We're delighted to hear that you're enjoying your Frigidaire Professional Counter-Depth Refrigerator and that you like its stainless-steel finish. We also appreciate your comments regarding the crisper drawers. Feedback like yours is valuable as we continue to improve our products and enhance the overall user experience.
If you ever have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
If you ever have any questions or need assistance with your refrigerator, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very professional grade refrigerator at a fair price.
on July 17, 2026
Posted by: Blue Dogs Daddy
[This review was collected as part of a promotion.] We've had this particular unit for about five months now, only two small "inconveniences" that I've experienced, otherwise I'd have rated this a five star. First thing we noticed was that the two vegetable crisper drawers don't seem to open far enough to easily get items in or out of the drawers, but we'll get used to that and adjust accordingly. Secondly, I've noticed some small condensation spots and water drops on the top of the freezer door and on the very bottom of the left side refrigerator door when I open them. Apparently the seals on either the freezer door or refrigerator doors weren't engaging properly or I wasn't closing the doors as firmly as I should have. I pulled the seals out a slight bit and made it a point to close the doors completely and the condensation and water droplets have disappeared. I would definitely purchase this unit again and recommend it to anyone looking for one.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 21, 2026
Hello there, Blue Dogs Daddy! Thank you for taking the time to share your detailed feedback! We’re happy to hear that your Frigidaire unit has been performing well over the past five months and that you would recommend it to others.
We appreciate you sharing your observations about the crisper drawers and the door seals. Feedback like this is valuable as we continue to improve our products and the overall customer experience. We’re also glad to hear that adjusting the seals and ensuring the doors were closing completely helped resolve the condensation and water droplet concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day!
- Maico
We appreciate you sharing your observations about the crisper drawers and the door seals. Feedback like this is valuable as we continue to improve our products and the overall customer experience. We’re also glad to hear that adjusting the seals and ensuring the doors were closing completely helped resolve the condensation and water droplet concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 16, 2026
Posted by: Paulabean
[This review was collected as part of a promotion.] Love my new counter depth fridge. I was worried it would not be enough storage space but it’s great.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 20, 2026
Hi Paulabean!
Thank you for taking the time to engage with us and for sharing your feedback. We're delighted to hear that you are loving your new Frigidaire counter-depth refrigerator and that it has provided the storage space and functionality you were looking for.
We understand that storage capacity is an important consideration when choosing a refrigerator, and we're happy to know your new appliance is meeting your needs while fitting beautifully in your kitchen.
Thank you for choosing Frigidaire. We appreciate you sharing your experience and hope you continue to enjoy your refrigerator for many years to come. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to engage with us and for sharing your feedback. We're delighted to hear that you are loving your new Frigidaire counter-depth refrigerator and that it has provided the storage space and functionality you were looking for.
We understand that storage capacity is an important consideration when choosing a refrigerator, and we're happy to know your new appliance is meeting your needs while fitting beautifully in your kitchen.
Thank you for choosing Frigidaire. We appreciate you sharing your experience and hope you continue to enjoy your refrigerator for many years to come. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 15, 2026
Posted by: Hv17846543
[This review was collected as part of a promotion.] Great so far, really like the extra space in the refrigerator with having the ice maker in the bottom drawer. Great looking refrigerator.
Response from frigidaire.comBy Angel, Online Outreach Specialists, July 16, 2026
Hi, Hv17846543! Thank you for sharing your feedback! We're so glad to hear you're enjoying the extra refrigerator space made possible by the bottom drawer ice maker. It's also wonderful to know you're happy with the look of your new French-door refrigerator. We hope it continues to serve you well for years to come.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we'll be happy to answer any questions you may have. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we'll be happy to answer any questions you may have. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love our new refrigerator
on July 15, 2026
Posted by: Reboman22
[This review was collected as part of a promotion.] Our new refrigerator is awesome. The installation and set up was a breeze. We can’t thank you enough.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 15, 2026
Hi there, thank you for taking the time to share your feedback! We're glad to hear you're loving your new refrigerator and that the installation and setup process went smoothly. It's great to know you're enjoying your new appliance. If you need further assistance, please connect with us through the live chat at Frigidaire.com or call us at 1-800-374-4432. We'd be happy to assist you. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
No fingerprint marks!
on July 13, 2026
Posted by: Sunami
[This review was collected as part of a promotion.] Beautiful looking refrigerator! I like the counter depth, the handles and it keeps our food cold. The split shelves are necessary for keeping a jug of ice tea, gallon of milk, etc (I don't like keeping that heavy stuff in the door). I also like that I can put magnets on the door. Great appliance!
Response from frigidaire.comBy Sam, Online Outreach Specialist, July 13, 2026
Hello Sunami!
Thank you for taking the time to share your wonderful feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF! We're thrilled to hear that you're enjoying the beautiful design, counter-depth fit, and thoughtful features of your new refrigerator. It's great to know that the split shelves provide the flexibility you need for storing larger items and that your refrigerator is keeping your food fresh and cold. We're also glad you're enjoying the magnetic door—a feature many customers appreciate!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. We truly appreciate your support and hope your refrigerator continues to provide reliable performance and convenience for many years to come. Welcome to the Frigidaire family!~Sam
Thank you for taking the time to share your wonderful feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF! We're thrilled to hear that you're enjoying the beautiful design, counter-depth fit, and thoughtful features of your new refrigerator. It's great to know that the split shelves provide the flexibility you need for storing larger items and that your refrigerator is keeping your food fresh and cold. We're also glad you're enjoying the magnetic door—a feature many customers appreciate!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. We truly appreciate your support and hope your refrigerator continues to provide reliable performance and convenience for many years to come. Welcome to the Frigidaire family!~Sam
Written by a customer while visiting frigidaire.com