Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
191
4 Stars
77
3 Stars
13
2 Stars
5
1 Star
13
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
on May 7, 2023
Posted by: Rpr2112
[This review was collected as part of a promotion.] It's a nice fridge and works as expected. One major issue I ran into was that the plastic wrap around the fridge was almost impossible to get off. I still have a bunch of plastic stick on the edges. Please advise how to get this off without damaging the body.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful new addition to our kitchen
on September 1, 2022
Posted by: Louk
[This review was collected as part of a promotion.] We recently upgraded our old refrigerator with the Frigidaire French door refrigerator. The pictures don’t do this refrigerator any justice and one of the first things I noticed when it was installed was the clean, sleek, stainless steel exterior design. Having several grandkids, the smudge proof exterior will be perfect for keeping all the little handprints off. I love how both the control panel and the water dispenser are housed on the inside of the refrigerator adding to the clean exterior look.
Typically we don’t use the water and ice dispenser on our refrigerator due to our water supply coming from a well. One of the biggest selling points for this refrigerator was the Pure Pour Water filtration system which reduces the impurities in water. For the first time in years we are able to drink clean fresh tasting water without the strong lime, mineral taste from our well.
Another thing that I love about this refrigerators interior design is how it has large door bins to store your milk and other large bottles which is great to free up shelf space. An added bonus is the space wise organization system which allows us to adjust the shelves to meet whatever storage needs we may have. This comes in handy when we are hosting our family for events and have different types of containers to store. The under shelf lighting is another cool feature. Even though the freezer houses an open ice maker, we still have ample freezer space to accommodate all our needs. Overall we are extremely happy with our refrigerator switch and don’t know why it took us so long to take the leap to upgrade.
Typically we don’t use the water and ice dispenser on our refrigerator due to our water supply coming from a well. One of the biggest selling points for this refrigerator was the Pure Pour Water filtration system which reduces the impurities in water. For the first time in years we are able to drink clean fresh tasting water without the strong lime, mineral taste from our well.
Another thing that I love about this refrigerators interior design is how it has large door bins to store your milk and other large bottles which is great to free up shelf space. An added bonus is the space wise organization system which allows us to adjust the shelves to meet whatever storage needs we may have. This comes in handy when we are hosting our family for events and have different types of containers to store. The under shelf lighting is another cool feature. Even though the freezer houses an open ice maker, we still have ample freezer space to accommodate all our needs. Overall we are extremely happy with our refrigerator switch and don’t know why it took us so long to take the leap to upgrade.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible. Third replacement and it came damaged again.
on September 26, 2022
Posted by: Jakub S
I am beyond words upset. We paid so much money for this fridge in April. The first one had insulation in it that blew out the door and made it wobbly. Then we got it replaced but the second one had a huge dent in it so they just replaced our door. Then within one week the fridge started making a loud noise that has not gone away. Today 5 months later a new one arrived and it was dented and we refused delivery. Still stuck with the crappy one that makes noise. So mad. At this point we want a refund or we want a replacement that someone double checks before it arrives to make sure it is perfect. I would not recommend this at all.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, September 27, 2022
Thank you for sharing your feedback and photos with us, Jakub S. We're sorry to hear of the multiple issues that you've experienced with receiving your new refrigerator. We see that you're currently working with our customer service to resolve your concerns. If you may need anything else, please feel free to Live Chat with us or contact us by phone. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely disappointed
on April 7, 2025
Posted by: Thausle9
[This review was collected as part of a promotion.] We received our brand new Frigidaire Professional refrigerator and it DOES NOT WORK! Upon plugging it in for the first time it just displays an error code “ER CE”. The lights do not come on when you open the door and the water dispenser does not work. To make things even worse the freezer handle and left door handle were swapped. When we tried to correct the handles the screws for the left door handle were stripped and cannot be put back on. So now we have fridge that doesn’t operate and is missing a door handle. I hope Frigidaire can make this right after spending THOUSANDS of dollars on a professional line package of appliances.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 10, 2025
Thank you for your review, UpstateNY41. We appreciate you sharing your feedback with your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator PRFG2383AF. Your comments are vital to us in improving future appliances.
The "ER CE" error code on your Frigidaire Professional refrigerator indicates a communication problem between the user interface and the main control board, potentially requiring a reset or repair.
Troubleshooting Steps:
1. Unplug and Reset:
Unplug the refrigerator from the power outlet for a few minutes (5-10 minutes).
Plug it back in and see if the error code clears.
2. Check for Loose Wires:
Carefully inspect the wiring connections between the user interface board and the main control board for any loose or damaged wires.
If you find any, try to reconnect or replace them.
3. Check for Jammed Ice:
Make sure there is no ice jammed in the ice dispenser.
4. Check Door Seals:
Ensure the refrigerator doors are closed properly and that the seals are clean and in good condition.
5. Replace User Interface Board (If Necessary):
If the error persists after checking the wires and resetting, you may need to replace the user interface board.
6. Replace Main Control Board (If Necessary):
If replacing the user interface board doesn't resolve the issue, the main control board might be faulty and need replacement.
Important Notes:
Safety First: Always unplug the refrigerator before performing any repairs or troubleshooting steps.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
The "ER CE" error code on your Frigidaire Professional refrigerator indicates a communication problem between the user interface and the main control board, potentially requiring a reset or repair.
Troubleshooting Steps:
1. Unplug and Reset:
Unplug the refrigerator from the power outlet for a few minutes (5-10 minutes).
Plug it back in and see if the error code clears.
2. Check for Loose Wires:
Carefully inspect the wiring connections between the user interface board and the main control board for any loose or damaged wires.
If you find any, try to reconnect or replace them.
3. Check for Jammed Ice:
Make sure there is no ice jammed in the ice dispenser.
4. Check Door Seals:
Ensure the refrigerator doors are closed properly and that the seals are clean and in good condition.
5. Replace User Interface Board (If Necessary):
If the error persists after checking the wires and resetting, you may need to replace the user interface board.
6. Replace Main Control Board (If Necessary):
If replacing the user interface board doesn't resolve the issue, the main control board might be faulty and need replacement.
Important Notes:
Safety First: Always unplug the refrigerator before performing any repairs or troubleshooting steps.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on July 20, 2022
Posted by: Grandmary
[This review was collected as part of a promotion.] I have enjoyed all features on this appliance , the deli storage and crisper are great with you being able to control the input. Deli Drawer is huge and you don’t have to stack items that hat get lost and ruin. The freezer is perf ct for my needs and I chose the ice maker that is a wonderful asset. You
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointing
on September 12, 2022
Posted by: Lorado99
[This review was collected as part of a promotion.] Unit looked nice, had the features we wanted but within a week there was ice and frost build-up in the freezer, unit occasionally made odd noises, the seals were not uniform and leaked. The left top door had a palm imprint dent that required replacement. Seals are on order, we'll see if that fixes it. We bought a brand new unit, and feels like it's a poor quality used one....disappointed does not begin to describe how we feel.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, September 13, 2022
Thank you for sharing your experience, Lorado99! We're sorry to hear about the frost build-up in the refrigerator. We appreciate the opportunity to make this right and are confident the technician will have your appliance working in its best working condition in no time. If you need anything, please feel free to Live Chat with us or contact us by phone. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Built in Look Without the Price!
on September 16, 2022
Posted by: Carolinaheels01
[This review was collected as part of a promotion.] The exterior of the refrigerator is designed beautifully. I was drawn to the modern square edges and the industrial handles. This model replaced our standard depth refrigerator, and I am so glad we chose counter depth. You get the built in look without the huge price tag.
I like the versatility on the inside of the refrigerator, the door bins and shelves are all easily adjustable. The door bins are deep and hold a substantial amount of food, drinks and condiments. The lighting is also a huge upgrade form our prior fridge, this along with the clear shelves allow for full visibility. The filtered water system is great, and I love that it is internal, leaving a clean look on the outside.
From a performance perspective, the fridge and freezer were at full temp fairly quickly. I love the air filter and the idea of the ethylene absorbers prolonging the life of perishable fruits and veggies. The ice maker is relatively quiet and makes ice quickly. Overall, we are very happy with our new appliance and love the upgraded look it provides for our kitchen!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Happy
on October 15, 2022
Posted by: Lahlers
The freezer door seal did not work properly and allowed frost in the freezer and on the ice maker. I replaced the seal with a new one and had to grind the head of a screw down to get the new seal to work properly. The ice maker only makes about 4 or 5 cups of ice in 24 hours. I listen to AM radio in the morning but when the refrigerator turns on it causes interference and I cannot hear any thing until it turns off.
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 18, 2022
We are terribly sorry to hear about the issue with the seal and the ice maker. We'd be more than happy to provide assistance or troubleshooting. We want to make sure that you are happy with your refrigerator. . Should you need to reach us, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. Best regards, Christy
Written by a customer while visiting frigidaire.com