Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(449 Reviews)
Rating breakdown 449 reviews
5 Stars
292
4 Stars
113
3 Stars
18
2 Stars
9
1 Star
17
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Quiet, Cold, and Reliable – We Love It! (PRFG2383AF)
on April 26, 2026
Posted by: tLoM
[This review was collected as part of a promotion.] I’ve had this fridge for several months now and couldn’t be happier. It’s super quiet, keeps an accurate temperature, and has a ton of space. The filtered water comes out fast and tastes great, and the ice maker works perfectly. My whole family loves it!
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 28, 2026
It’s great to hear how well your Frigidaire refrigerator (PRFG2383AF) has been performing for you over these past months! Knowing it’s running quietly, maintaining consistent temperatures, and giving your family plenty of space really speaks to the kind of everyday reliability we aim for. We’re especially glad the water and ice features are adding convenience you can all enjoy.
Thank you for taking the time to share such thoughtful feedback—it means a lot to us. If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Thank you for taking the time to share such thoughtful feedback—it means a lot to us. If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
As expected
on May 4, 2026
Posted by: Dirk and Gertrud
[This review was collected as part of a promotion.] We spent a considerable amount of time online and asking friends and settled on thi model. Simples but elegant. Plenty of space. Mrs. Loves the water inside the door.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 6, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you found a model that fits your needs after doing your research, and that you’re enjoying its simple yet elegant design and spacious interior. It’s also great to know the in-door water feature is a favorite in your household.
We appreciate you choosing Frigidaire and taking the time to share your experience. If you ever need assistance, you can reach us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET. — Reed
We appreciate you choosing Frigidaire and taking the time to share your experience. If you ever need assistance, you can reach us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my Frigidaire Refrigerator
on May 5, 2026
Posted by: Dg13
[This review was collected as part of a promotion.] It is my first stainless steel French drawer refrigerator. It is the perfect size for my husband & myself! It is quite spacious. I like that the water dispenser is hidden in the side of the door. It holds the correct temperature very well.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 7, 2026
Hi Dg13!
Thank you for taking the time to share your experience with your Frigidaire French door refrigerator. We are delighted to hear that it is the perfect size for you and your husband and that you are enjoying its spacious interior.
It’s wonderful to know that the hidden water dispenser design is a feature you appreciate, and that the refrigerator is maintaining a consistent and reliable temperature for your needs. We aim to combine thoughtful design with dependable performance, so your feedback is truly rewarding to receive.
Thank you again for choosing Frigidaire for your home. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your Frigidaire French door refrigerator. We are delighted to hear that it is the perfect size for you and your husband and that you are enjoying its spacious interior.
It’s wonderful to know that the hidden water dispenser design is a feature you appreciate, and that the refrigerator is maintaining a consistent and reliable temperature for your needs. We aim to combine thoughtful design with dependable performance, so your feedback is truly rewarding to receive.
Thank you again for choosing Frigidaire for your home. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on May 7, 2026
Posted by: DanB58
[This review was collected as part of a promotion.] We love our new Refrigerator. The cold water on the inside of the door is great and there is plenty of storage. It is very, very quiet as well.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 8, 2026
Hi, DanB58! Thank you for your wonderful feedback on your Frigidaire French-door refrigerator! We’re delighted to hear you’re enjoying the convenient in-door cold water feature, spacious storage, and quiet performance. It’s great to know your new refrigerator is meeting your needs and making everyday use more enjoyable.
If you ever need assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here to help and appreciate you choosing Frigidaire! -Angel
If you ever need assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here to help and appreciate you choosing Frigidaire! -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire 23 cu ft French door refriderator
on May 11, 2026
Posted by: Jmcraig
[This review was collected as part of a promotion.] So far pretty good. Noticed the freezer door is not on correctly. Frost is building up in the middle of the freezer as the seal is not meeting up when closed.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 14, 2026
Hello there, Jmcraig! Thank you for reaching out and for the update.
We’re glad to hear things have been going pretty well overall, though I’m sorry to learn about the issue with the freezer door alignment and the frost buildup in the middle. When the door seal isn’t making full contact, it can allow warm air to enter, which often leads to frost accumulation.
We recommend checking to ensure the freezer is level and that nothing inside is preventing the door from fully closing. If the issue continues, the door gasket may need to be inspected or adjusted to restore a proper seal.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
We’re glad to hear things have been going pretty well overall, though I’m sorry to learn about the issue with the freezer door alignment and the frost buildup in the middle. When the door seal isn’t making full contact, it can allow warm air to enter, which often leads to frost accumulation.
We recommend checking to ensure the freezer is level and that nothing inside is preventing the door from fully closing. If the issue continues, the door gasket may need to be inspected or adjusted to restore a proper seal.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek looking, lots of room
on May 14, 2026
Posted by: PnwKat
[This review was collected as part of a promotion.] So far, so good. It looks great installed. I like the water inside the door so that it looks more sleek on the outside. Also, the shelves on the inside are moveable which makes more room for taller items.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 18, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear your refrigerator is working well so far and that you’re enjoying both the sleek exterior design and the flexibility of the adjustable shelving. It’s great to know the interior water dispenser and customizable storage space are meeting your needs. We appreciate you taking the time to share your experience. If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
In love!
on May 18, 2026
Posted by: Stac77
[This review was collected as part of a promotion.] We went from a larger fridge to this one and we don’t miss the larger fridge at all! We have had no issue with storing our items either in the fridge or freezer!
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 19, 2026
Hello Stac77!
Thank you for sharing your feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF.
We are delighted to hear that even after downsizing from a larger refrigerator, you are not missing the extra space and are finding this model meets your storage needs comfortably in both the refrigerator and freezer compartments. It’s great to know that it is working well for your household and helping keep everything well organized.
Your satisfaction means a lot to us, and we truly appreciate your kind words and support! If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF.
We are delighted to hear that even after downsizing from a larger refrigerator, you are not missing the extra space and are finding this model meets your storage needs comfortably in both the refrigerator and freezer compartments. It’s great to know that it is working well for your household and helping keep everything well organized.
Your satisfaction means a lot to us, and we truly appreciate your kind words and support! If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love
on May 31, 2026
Posted by: jessicams43
[This review was collected as part of a promotion.] I love the look of this fridge. It’s new so I’m not sure how long it will last or what the issues will be. I chose this because my LG sucked and I constantly had problems with it. My other Frigidaire professional appliances that came with my newly built house 11 years ago, have been working well without any repairs! Spacious for a counter depth! Sleek,
Lean look.
Lean look.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 2, 2026
Hi, jessicams43! Thank you for taking the time to share your feedback! We are thrilled to hear that you love the sleek, modern appearance of your new Frigidaire Professional French Door Refrigerator and that its spacious counter-depth design is meeting your needs. It's especially encouraging to know that your other Frigidaire Professional appliances have provided over a decade of reliable performance without requiring repairs. We appreciate your trust in our brand and are delighted that your new refrigerator is making such a positive first impression. We hope it continues to provide the style, convenience, and dependable performance you've come to expect from Frigidaire for many years to come.
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you. -Angel
Written by a customer while visiting frigidaire.com