Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(401 Reviews)
Rating breakdown 401 reviews
5 Stars
254
4 Stars
105
3 Stars
16
2 Stars
9
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Love it!
on December 11, 2025
Posted by: Hack 44
This customer did not provide a text review.
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far, so good
on December 12, 2025
Posted by: Dante49460
[This review was collected as part of a promotion.] I wasn’t planning on buying a Frigidaire refrigerator, but so far I am very pleased with it. It holds a lot more than my previous side-by-side. I have yet to fill it up. It’s a little noisier than I expected, but I am getting used to it. Seems like a great fridge for the money.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Workmanship Lacking
on December 15, 2025
Posted by: Scott Lenzmeier
[This review was collected as part of a promotion.] Replaced aging Frigidaire Professional refrigerator with a new one of same series. This one has misaligned fridge doors and freezer door that is not level with fridge doors. Manual doesn't help and YouTube videos only partially help. While, I am able to level the fridge doors, the left door closes tighter than right door, so there remains a 1/4" difference between having the two doors close flush. Freezer door seal overlaps the right door bracket as it's not level nor able to fix. Quality workmanship today is lacking.
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 17, 2025
Hello Scott, thank you for sharing your experience with your new Frigidaire Professional refrigerator. We completely understand how frustrating it can be to receive a new appliance that isn’t aligning properly, especially after carefully trying to adjust it yourself. You’re right, your fridge and freezer doors should close flush and function smoothly, and it’s disappointing that the manual and online resources haven’t fully resolved the issue.
Here are a few steps you can try to help correct door misalignment:
1. Check the leveling of the entire fridge – Ensure the fridge is completely level side-to-side and front-to-back. Even a slight tilt can cause doors to misalign. Use a bubble level on the top edge of the fridge.
2. Adjust door hinges – Many Frigidaire Professional models have adjustable upper and lower door hinges. Loosening the screws slightly and shifting the door can help balance the gaps.
3. Adjust the door gaskets – Make sure the gaskets aren’t caught or pinched anywhere. Warming the gasket slightly (e.g., with a hairdryer on low) can make it more flexible for proper seating.
4. Check the freezer door alignment – If the freezer door overlaps a bracket, verify the hinge installation and ensure the bracket isn’t bent or loose. Minor adjustments can sometimes correct this issue.
5. Professional service – If, after these steps, the doors still don’t close flush, it may require an on-site technician to adjust the hinges and brackets precisely.
We understand it’s disappointing when the quality doesn’t meet expectations on a brand-new appliance, and we want to help you get this fully resolved.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, Scott, and we hope to get your doors aligned perfectly soon. – Maico
Here are a few steps you can try to help correct door misalignment:
1. Check the leveling of the entire fridge – Ensure the fridge is completely level side-to-side and front-to-back. Even a slight tilt can cause doors to misalign. Use a bubble level on the top edge of the fridge.
2. Adjust door hinges – Many Frigidaire Professional models have adjustable upper and lower door hinges. Loosening the screws slightly and shifting the door can help balance the gaps.
3. Adjust the door gaskets – Make sure the gaskets aren’t caught or pinched anywhere. Warming the gasket slightly (e.g., with a hairdryer on low) can make it more flexible for proper seating.
4. Check the freezer door alignment – If the freezer door overlaps a bracket, verify the hinge installation and ensure the bracket isn’t bent or loose. Minor adjustments can sometimes correct this issue.
5. Professional service – If, after these steps, the doors still don’t close flush, it may require an on-site technician to adjust the hinges and brackets precisely.
We understand it’s disappointing when the quality doesn’t meet expectations on a brand-new appliance, and we want to help you get this fully resolved.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, Scott, and we hope to get your doors aligned perfectly soon. – Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Not bad, not oustanding
on December 17, 2025
Posted by: Wolfpac06
[This review was collected as part of a promotion.] After having to send back the first one because the electronics didn't work, we finally got a replacement delivered. Good, adaptable space in the refrigerator; not much room in the freezer. Ice maker produces small cubes; recommend buying some large, cocktail-sized ice trays for more useful sized ice. All in all, not a bad standard home refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love my new Frigidaire fridge!
on December 21, 2025
Posted by: Tina1824
[This review was collected as part of a promotion.] I love almost everything about my new refrigerator! It’s so spacious and quiet. The only area that I could even think of room for improvement would be the sturdiness of the freezer door. When opening and closing there seems to be wiggle room that wish was more solid. I love it, just hope it stands the test of time!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Like it so far
on December 29, 2025
Posted by: GmaChelle
[This review was collected as part of a promotion.] I have had the refrigerator for a week. It replaced a Kitchenaid that had quit working but was the same style. So far I like this one better, it has deeper door shelves and the sliding shelf is handy for taller items. The vegetable/fruit bins are deeper than the Kitchenaid also. I like that there is not a gap behind the shelves, nothing can fall down in the back as it could in the other brand. I like the smaller ice cubes as well. As long as it keeps cooling for a LONG time, I will be very happy with my purchase!
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 30, 2025
Thank you for your detailed review! We’re so glad to hear that you’re already enjoying the features of your new refrigerator, from the deeper shelves and bins to the handy sliding shelf and smaller ice cubes. We hope it continues to keep your food perfectly cool for a long time and that you remain very happy with your purchase! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 5, 2026
Posted by: gamblou
[This review was collected as part of a promotion.] Our machine is exactly as we had hoped and expected. It's clean, runs tight and is spacious.
Response from frigidaire.comBy Angel, Online Outreach Specialists, January 6, 2026
Hi, gamblou! We’re so glad to hear this! It’s wonderful that your Frigidaire French Door Refrigerator meets your expectations and is running smoothly. Thank you for choosing Frigidaire! If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST. We’re here whenever you need us.—Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
on January 6, 2026
Posted by: turnert86
[This review was collected as part of a promotion.] We like this fridge overall. Biggest difference from previous fridge is that the ice maker and water dispenser are internal. Plenty of space on the inside with adjustable shelves. Only concern is the water dispenser drips after use. We've placed a bowl in the drawer to catch it.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 8, 2026
Hi Adam! Thank you for sharing your experience with your refrigerator. We’re happy to hear that you’re enjoying the overall design, interior space, and adjustable shelving, as well as the convenience of the internal ice maker and water dispenser.
We understand your concern regarding the water dispenser dripping after use. That’s certainly inconvenient, and we appreciate you bringing it to our attention. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand your concern regarding the water dispenser dripping after use. That’s certainly inconvenient, and we appreciate you bringing it to our attention. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com