Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(401 Reviews)
Rating breakdown 401 reviews
5 Stars
254
4 Stars
105
3 Stars
16
2 Stars
9
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Excellent choice!
on September 30, 2024
Posted by: Lewh
[This review was collected as part of a promotion.] My GE Profile quit after 8 years. That’s just not good enough. Apparently they’re not what they used to be. In fact, there are quite a few subpar units being manufactured now. Frigidaire had the most positive reputation. After a month of use, I’m quite happy with my choice. It’s attractive and sensibly designed.
I even saw a matching dishwasher. So when the time comes…
I even saw a matching dishwasher. So when the time comes…
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new Frig!
on October 9, 2024
Posted by: GBBC9507
[This review was collected as part of a promotion.] We have no complaints w/ our new refrigerator. Very spacious even as a counter depth model. Our previous refrigerator was a Frigidaire that we had for 17 years! It finally went out and we looked no further than Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful
on October 11, 2024
Posted by: GinD
[This review was collected as part of a promotion.] Love our gorgeous fridge. Husband and I both wanted the round handles and this one fit the bill. Love the smoked colored shelves and having the inside water dispenser has been so much better.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 23.3 Counter-Depth
on November 22, 2024
Posted by: potsa
[This review was collected as part of a promotion.] We love our new fridge, all the bells and whistles, although it is only a month old. We are buying one for the downstairs as well. The only downside is the "Professional Emblem" is on crooked.... lol
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good so far only had a week
on December 15, 2024
Posted by: Jeremy Alfred M
[This review was collected as part of a promotion.] Well we’ve only had it for about a week now, but so far it’s good! We went from water and ice on door to ice in freezer and water on inside door which frees up a good amount of space in the refrigerator! As of now everything is good ! Water out of fridge is not super cold, for me not an issue don’t always need it to be super cold. But if you do grab some ice. Also the door compartments are really big which is another plus!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Elegant and Superbly Designed
on January 5, 2025
Posted by: John and Mollie
[This review was collected as part of a promotion.] We love our new fridge! It is attractive, quiet, capacious, and functioning perfectly.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best fridge I ever bought
on July 29, 2025
Posted by: Mikey Likes
[This review was collected as part of a promotion.] Professional looking refrigerator with internal water and ice dispenser. Quiet operation. Delivery and installation were flawless. I couldn’t be happier. And absolutely no buyers remorse.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 31, 2025
Thank you so much for your wonderful feedback, Mikey Likes!
We’re thrilled to hear that you’re enjoying your new Frigidaire refrigerator — from the sleek, professional design to the quiet performance and convenient internal water and ice dispenser. It’s also great to know that your delivery and installation went smoothly.
Hearing that you have no buyer’s remorse and are completely happy with your choice truly means a lot to us. We're committed to delivering quality appliances and experiences that you can feel confident about.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re thrilled to hear that you’re enjoying your new Frigidaire refrigerator — from the sleek, professional design to the quiet performance and convenient internal water and ice dispenser. It’s also great to know that your delivery and installation went smoothly.
Hearing that you have no buyer’s remorse and are completely happy with your choice truly means a lot to us. We're committed to delivering quality appliances and experiences that you can feel confident about.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezes in everything
on September 7, 2025
Posted by: Jaxsap
The worst refrigerator ever. I would give zero stars if I could. Redid my kitchen in June 2023. I purchased all new Frigidaire Professional appliances. This refrigerator is not very deep. Which I knew when I purchased it, being its counter depth. What I didn’t know is that it will freeze anything that is pushed to the back of the fridge. Yes, I’ve adjusted the temperature but any higher and the fridge will defeat the purpose of keeping things cold. The only remedy is to pull everything 6” off the back wall. Which only takes away from the short depth it starts with. I always held Frigidaire in high regard, but I will never purchase another appliance again after this nightmare. The amount of food I had to throw away is ridiculous.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 9, 2025
We're very sorry to hear about your experience with the Frigidaire Professional refrigerator, and we truly appreciate you taking the time to share your feedback. We understand how frustrating it must be to invest in a full kitchen upgrade, only to be disappointed by one of the core appliances—especially when it results in food loss and daily inconvenience. We recognize your concern about items freezing when placed near the back of the fridge. While this can sometimes happen due to how cold air circulates inside counter-depth units, it should not compromise the usability of your refrigerator. You've already tried adjusting the temperature, and we understand how that can be a balancing act—especially when space is already limited. We truly regret that this experience has caused you to lose trust in our brand, especially after choosing a full suite of Frigidaire Professional appliances. We value your loyalty and would appreciate the opportunity to help resolve this issue if possible. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com