Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
191
4 Stars
78
3 Stars
13
2 Stars
5
1 Star
13
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
Sleek look & good functionality
on January 15, 2023
Posted by: mallyw
[This review was collected as part of a promotion.] I love the style! I wanted something flat and with commercial fridge styling but without the price tag. I love that the water dispenser is inside the fridge and the adjustable shelves are great! The freezer has decent room for a french door. And the digital controls for temp, etc in the door are good too. I deducted 1 star b/c our fridge came damaged and froze everything, this review is pertaining to it's replacement.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Issues
on January 27, 2023
Posted by: Opyy
[This review was collected as part of a promotion.] When I originally bought the first Frigidaire that was delivered to me, it was not working well. Everything was freezing in the refrigerator and the compressor was making noises. They were finally able to replace the Frigidaire with the same model and it’s still making noises. not really too happy with this refrigerator. I have never had issues with the refrigerator like this before and I have moved at least 12 times.o
Response from frigidaire.comBy Corletta , Online Outreach Specialist, January 30, 2023
Hi, Opyy. Modern high efficiency compressors run much faster than older models and may have a high-pitched hum or pulsating sound. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. We appreciate you sharing your experience with us. Feel free to chat with us should you have any questions or concerns. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Tennis ball sized indentations on door!
on February 18, 2023
Posted by: LDVinMA
[This review was collected as part of a promotion.] Seems to work fine, but still waiting for door replacement after 3 weeks.
Response from frigidaire.comBy Rox, Online Outreach Specialist, February 21, 2023
Hi, there. Thank you for taking the time to give us feedback, and we really appreciate your patience with the repair process. If you have other concerns, please don't hesitate to reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good design
on February 23, 2023
Posted by: Dmsdee
[This review was collected as part of a promotion.] I rated this a 4 only because the freezer section is a bit small . With the placement of the ice maker it takes up about a quarter of the freezer
Written by a customer while visiting frigidaire.com
Customer Rating
3
on March 7, 2023
Posted by: Franchex
[This review was collected as part of a promotion.] The interior of the fridge is great. Runs well and accommodates a lot! Unfortunately our new fridge (the second in a week!) came with a couple of large dents in one of the doors; the Frigidaire decal is crooked; and the control panel in the door is loose.
Response from frigidaire.comBy Christian , Online Outreach Specialist, March 8, 2023
Good day, Francesca!
We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with us. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with us. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful and functional
on March 21, 2023
Posted by: cpnorris
[This review was collected as part of a promotion.] It was everything we were looking for in a refrigerator. Counter-depth with a sleek, modern design, professional style door and drawer pulls, and without the unsightly water dispenser so many refrigerators have on the face of the door. The interior is also far better designed and much more robust than any of the competitors we saw. All of this at a relatively affordable price made it the perfect option. I would highly recommend this fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Better than Kitchenaid
on April 30, 2023
Posted by: Richt62
[This review was collected as part of a promotion.] Replaced a five yo Kitchenaid with this one and it is soooo much better
Written by a customer while visiting frigidaire.com
Customer Rating
3
Wavy
on May 17, 2023
Posted by: 1988
[This review was collected as part of a promotion.] I love everything about this refrigerator but the left panel looked wavy from a distance. We had to wait & have a new door installed.
Response from frigidaire.comBy Angel, Online Outreach Specialist, May 18, 2023
Hello, 1988.
We know how important it is to have customer service you can count on, and we want to help make this right. Please be aware that this is not the kind of customer experience we strive for. At your convenience, please connect with us at 1-800-374-4432, Monday through Friday, 8:30 am to 8 pm EST, and we will be happy to assist. Warmest Regards, Angel
We know how important it is to have customer service you can count on, and we want to help make this right. Please be aware that this is not the kind of customer experience we strive for. At your convenience, please connect with us at 1-800-374-4432, Monday through Friday, 8:30 am to 8 pm EST, and we will be happy to assist. Warmest Regards, Angel
Written by a customer while visiting frigidaire.com