Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5 out of 5
4.5
(504 Reviews)
Open Ratings Snapshot
Rating breakdown 504 reviews
5 Stars
331
4 Stars
125
3 Stars
20
2 Stars
10
1 Star
18
Best Buy Privacy Policy
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
3 out of 5
3
New Fridgidaire
on January 15, 2024
Posted by: CarliGirl
[This review was collected as part of a promotion.] Adjusting to a new refrigerator takes a bit of time. Where is the best place for the milk and how about leftovers...these and other are decisions that have to be made. The major negative is that the veggie, fruit and meat bins do not pull out as far as I would like. I have learned to "fish" for items in the back, and they do pull out because they do come out to clean them. I do like the ease of cleaning and how well it cools. I don't have frozen lettuce, as I have had with past appliances.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 17, 2024
We apologize that this has been your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.

Best Regards

-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4 out of 5
4
I prefer the Frigidaire
on January 15, 2024
Posted by: CleoD
[This review was collected as part of a promotion.] I have had quite a few refrigerators, at least one from each brand, in my years and Frigidaire has always risen to the top regarding reliability and longevity...which is why I own 3 of them today (Two refrigerators and one freezer currently). The most recent model had a small issue with the water dispenser nozzle dripping after a fill, but their warranty dept. is taking care of it. I would recommend, and will continue to buy, Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
4 out of 5
4
Refrigerator
on October 26, 2023
Posted by: DMLC
[This review was collected as part of a promotion.] I love my frig but the reason I didn’t give it a 5 star was because as delivered the lights inside didn’t work and I had to wait 6 weeks for a new one also door didn’t line up on 2nd one and it would slam shut and rub. Again they were right out here to check it out, lined the door up and ordered the part that was causing bang,now waiting for them to come and install.
Written by a customer while visiting frigidaire.com
Customer Rating
1 out of 5
1
Loud noises. Stopped working
on October 16, 2023
Posted by: Mistake luchase
[This review was collected as part of a promotion.] The fridge stopped working after 3 weeks of making loud noises
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 17, 2023
Hello there. We regret that your refrigerator has been giving you problems like this. We want this to be dealt with appropriately. We have made sure that one of our approved service providers has already coordinated this with us. Any problems you may have with your appliance will be taken care of. We value your patience, and if you need more assistance, don't hesitate to contact us via live chat at frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.

Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4 out of 5
4
French Door Counter-Depth
on September 11, 2023
Posted by: Mikemac7
[This review was collected as part of a promotion.] So far so good. A few things have frozen against the back of the fridge. Other than that, this is a nice unit.
Written by a customer while visiting frigidaire.com
Customer Rating
3 out of 5
3
It was flooded before I could use it.
on September 7, 2023
Posted by: Captain Herm
[This review was collected as part of a promotion.] I really don't know if it will function. It was a week old before the flood. Never been used.
Response from frigidaire.comBy Owen, Online Outreach Specialist, September 8, 2023
Hello raherman1,

We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4 out of 5
4
on September 7, 2023
Posted by: MikeMac7
[This review was collected as part of a promotion.] Great refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
4 out of 5
4
Great fridge, LOUD freezer opening
on September 5, 2023
Posted by: GMWE
[This review was collected as part of a promotion.] Chose the fridge for many positive features but the freezer door opens very loud and metal sounding on opening and closing. Too expensive to make such sounds
Written by a customer while visiting frigidaire.com
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