Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
319
4 Stars
122
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
I prefer the Frigidaire
on January 15, 2024
Posted by: CleoD
[This review was collected as part of a promotion.] I have had quite a few refrigerators, at least one from each brand, in my years and Frigidaire has always risen to the top regarding reliability and longevity...which is why I own 3 of them today (Two refrigerators and one freezer currently). The most recent model had a small issue with the water dispenser nozzle dripping after a fill, but their warranty dept. is taking care of it. I would recommend, and will continue to buy, Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Refrigerator
on October 26, 2023
Posted by: DMLC
[This review was collected as part of a promotion.] I love my frig but the reason I didn’t give it a 5 star was because as delivered the lights inside didn’t work and I had to wait 6 weeks for a new one also door didn’t line up on 2nd one and it would slam shut and rub. Again they were right out here to check it out, lined the door up and ordered the part that was causing bang,now waiting for them to come and install.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loud noises. Stopped working
on October 16, 2023
Posted by: Mistake luchase
[This review was collected as part of a promotion.] The fridge stopped working after 3 weeks of making loud noises
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 17, 2023
Hello there. We regret that your refrigerator has been giving you problems like this. We want this to be dealt with appropriately. We have made sure that one of our approved service providers has already coordinated this with us. Any problems you may have with your appliance will be taken care of. We value your patience, and if you need more assistance, don't hesitate to contact us via live chat at frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
French Door Counter-Depth
on September 11, 2023
Posted by: Mikemac7
[This review was collected as part of a promotion.] So far so good. A few things have frozen against the back of the fridge. Other than that, this is a nice unit.
Written by a customer while visiting frigidaire.com
Customer Rating
3
It was flooded before I could use it.
on September 7, 2023
Posted by: Captain Herm
[This review was collected as part of a promotion.] I really don't know if it will function. It was a week old before the flood. Never been used.
Response from frigidaire.comBy Owen, Online Outreach Specialist, September 8, 2023
Hello raherman1,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 7, 2023
Posted by: MikeMac7
[This review was collected as part of a promotion.] Great refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great fridge, LOUD freezer opening
on September 5, 2023
Posted by: GMWE
[This review was collected as part of a promotion.] Chose the fridge for many positive features but the freezer door opens very loud and metal sounding on opening and closing. Too expensive to make such sounds
Written by a customer while visiting frigidaire.com
Customer Rating
3
Generally Good Appliance
on September 3, 2023
Posted by: Guy in Colorado
[This review was collected as part of a promotion.] This is a well-designed refrigerator. The power cycling is generally quiet. Ice maker functionality is well-adapted to our household use, and produces nice small cubes. I also like the ethylene filters in the produce drawers and the temp control for the bottom drawer. Our main problems have been build-related. The unit came with two dents in the left door, and some discoloration in the right door. These are being replaced soon. Also, the top hinges on the cabinet are bent downward, not causing issues with opening the doors, but the cosmetic defect is noticeable. Also, the edge holds for the bottom shelf in the fridge that holds the two produce drawers are a bit angled, and create a rattle of the drawers when opening the unit. It's annoying. These were all issues with build quality and/or QC in transit, delivery, and installation. These are annoying issues that will continue to haunt this purchase for a while. I would probably not recommend buying this unit sight unseen.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 5, 2023
Hello there. We're sorry to hear what you've encountered with your appliance. We want you to know that you matter to us as a customer, and we are going to do our best to assist you. We have checked that you were able to reconnect with our customer care team, and it has been coordinated with our service technician. We hope that your appliance will be in perfect condition. If you need any assistance, please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com