Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
303
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
French Door Counter-Depth
on September 11, 2023
Posted by: Mikemac7
[This review was collected as part of a promotion.] So far so good. A few things have frozen against the back of the fridge. Other than that, this is a nice unit.
Written by a customer while visiting frigidaire.com
Customer Rating
3
It was flooded before I could use it.
on September 7, 2023
Posted by: Captain Herm
[This review was collected as part of a promotion.] I really don't know if it will function. It was a week old before the flood. Never been used.
Response from frigidaire.comBy Owen, Online Outreach Specialist, September 8, 2023
Hello raherman1,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 7, 2023
Posted by: MikeMac7
[This review was collected as part of a promotion.] Great refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great fridge, LOUD freezer opening
on September 5, 2023
Posted by: GMWE
[This review was collected as part of a promotion.] Chose the fridge for many positive features but the freezer door opens very loud and metal sounding on opening and closing. Too expensive to make such sounds
Written by a customer while visiting frigidaire.com
Customer Rating
3
Generally Good Appliance
on September 3, 2023
Posted by: Guy in Colorado
[This review was collected as part of a promotion.] This is a well-designed refrigerator. The power cycling is generally quiet. Ice maker functionality is well-adapted to our household use, and produces nice small cubes. I also like the ethylene filters in the produce drawers and the temp control for the bottom drawer. Our main problems have been build-related. The unit came with two dents in the left door, and some discoloration in the right door. These are being replaced soon. Also, the top hinges on the cabinet are bent downward, not causing issues with opening the doors, but the cosmetic defect is noticeable. Also, the edge holds for the bottom shelf in the fridge that holds the two produce drawers are a bit angled, and create a rattle of the drawers when opening the unit. It's annoying. These were all issues with build quality and/or QC in transit, delivery, and installation. These are annoying issues that will continue to haunt this purchase for a while. I would probably not recommend buying this unit sight unseen.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 5, 2023
Hello there. We're sorry to hear what you've encountered with your appliance. We want you to know that you matter to us as a customer, and we are going to do our best to assist you. We have checked that you were able to reconnect with our customer care team, and it has been coordinated with our service technician. We hope that your appliance will be in perfect condition. If you need any assistance, please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
LOVE MY NEW FRIGIDAIRE
on August 30, 2023
Posted by: BonnieF68
[This review was collected as part of a promotion.] I am absolutely satisfied with our new Frigidaire! There is so much room and it keeps me organized. I looked at a bunch of other models and brands and this one fit all my needs.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Brand new and new a new door
on August 30, 2023
Posted by: RuthG
[This review was collected as part of a promotion.] I really thought I would love this refrigerator. Most of It is very nice. Sleek design, good storage, even fun shaped ice. But the temperature control panel won’t stay in the door. It isn’t an easy fix; the whole door has to be replaced. So after one week of use, we are waiting for a new door. They said it could be months before it comes in and we could always tape it on.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 31, 2023
Thank you for taking the time to leave us a feedback, Ruth. Please accept our sincerest apologies for the troubles you've been experiencing with your new refrigerator. Please know that this is not how we wanted things to go as we strive to provide nothing but a positive experience with us going forward. Should you require any additional assistance with this matter, please do connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well made fridge
on August 27, 2023
Posted by: EC25
[This review was collected as part of a promotion.] We had to purchase a new refrigerator because our previous one had given us nothing but issues for the past five years. We settled on the Frigidaire professional three door because it felt like it was made with quality materials. The ice bucket was much larger than the competitors. Frigidaire thought through some nice details with this model too. The shelves feel heavy and are made from glass, not plastic. There seems to be a ton of storage in the doors. It is the same cubic feet as our old refrigerator, but we seem to have SO much more room in this model. Love that is it a counter depth too. The crisper drawers have the extra seal and the filters that help keep your vegetables and fruits longer. I tested that feature out, greens, blueberries, and strawberries that I had had in there for well over two weeks were still perfectly edible last night. We were considering a more expensive brand that had a stainless steel panel in the back of the refrigerator to help retain cold, but we’re pleasantly surprised that Frigidaire offers the exact same feature in this model. All in all, we are very pleased with the function and design of this refrigerator. Time will tell us to the longevity of this refrigerator, but we are off to a good start!
Written by a customer while visiting frigidaire.com