Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
302
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
Fridge
on June 8, 2026
Posted by: Benelli o
[This review was collected as part of a promotion.] Works great
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 9, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear your refrigerator is working great and meeting your expectations.
If you need any assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear your refrigerator is working great and meeting your expectations.
If you need any assistance, you can reach our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 5, 2026
Posted by: Jackncb
[This review was collected as part of a promotion.] Nice-looking appliance with a fine icemaker in the freezer. We appreciate the countertop depth feature. It complements our kitchen nicely.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 8, 2026
Hi, Jackncb! Thank you for sharing your feedback! We're happy to hear you're enjoying your French door refrigerator and that the countertop-depth design and built-in ice maker are working well for your needs. It’s great to know it complements your kitchen nicely. We truly appreciate you choosing Frigidaire!
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST. Our team is always here to help. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST. Our team is always here to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 2, 2026
Posted by: Leilani L
[This review was collected as part of a promotion.] Love my new fridge! My favorite features are the low placement & ease of changing the water filter as well as the placement of the water dispenser. The water dispenser actually has a plastic shelf beneath it so if there was a drip, it would be caught and not drip onto my wood flooring. There is plenty of on the door shelving for all of my condiments, leaving lots of fridge space for everything else.
There are two slim shelves at the bottom of each door, perfect for butter storage. Fridge is well lit and the two top shelves can be pushed back, out of the way, to make space for taller items such as wine bottles. The freezer is spacious and even has a designated slim area for pizza boxes! My only comment is that it does not come with a scoop for the ice but other than that it is a great looking, well planned out appliance.
There are two slim shelves at the bottom of each door, perfect for butter storage. Fridge is well lit and the two top shelves can be pushed back, out of the way, to make space for taller items such as wine bottles. The freezer is spacious and even has a designated slim area for pizza boxes! My only comment is that it does not come with a scoop for the ice but other than that it is a great looking, well planned out appliance.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 3, 2026
Hi there, thank you for sharing such a detailed review. We’re glad to hear you’re loving your new fridge and that the design features—like the easy-access water filter, well-placed dispenser with drip protection, flexible shelving, bright interior lighting, and thoughtfully organized freezer space—are all working well for your household needs. It’s great to know the layout is helping you maximize storage and keep things convenient day to day.
We also appreciate your note about the ice scoop and understand how small accessories like that can add to the overall convenience of the product.
We appreciate you taking the time to share your experience. For further assistance or support, please connect with us through Frigidaire.com or by calling 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
We also appreciate your note about the ice scoop and understand how small accessories like that can add to the overall convenience of the product.
We appreciate you taking the time to share your experience. For further assistance or support, please connect with us through Frigidaire.com or by calling 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love
on May 31, 2026
Posted by: jessicams43
[This review was collected as part of a promotion.] I love the look of this fridge. It’s new so I’m not sure how long it will last or what the issues will be. I chose this because my LG sucked and I constantly had problems with it. My other Frigidaire professional appliances that came with my newly built house 11 years ago, have been working well without any repairs! Spacious for a counter depth! Sleek,
Lean look.
Lean look.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 2, 2026
Hi, jessicams43! Thank you for taking the time to share your feedback! We are thrilled to hear that you love the sleek, modern appearance of your new Frigidaire Professional French Door Refrigerator and that its spacious counter-depth design is meeting your needs. It's especially encouraging to know that your other Frigidaire Professional appliances have provided over a decade of reliable performance without requiring repairs. We appreciate your trust in our brand and are delighted that your new refrigerator is making such a positive first impression. We hope it continues to provide the style, convenience, and dependable performance you've come to expect from Frigidaire for many years to come.
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist you. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
In love!
on May 18, 2026
Posted by: Stac77
[This review was collected as part of a promotion.] We went from a larger fridge to this one and we don’t miss the larger fridge at all! We have had no issue with storing our items either in the fridge or freezer!
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 19, 2026
Hello Stac77!
Thank you for sharing your feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF.
We are delighted to hear that even after downsizing from a larger refrigerator, you are not missing the extra space and are finding this model meets your storage needs comfortably in both the refrigerator and freezer compartments. It’s great to know that it is working well for your household and helping keep everything well organized.
Your satisfaction means a lot to us, and we truly appreciate your kind words and support! If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF.
We are delighted to hear that even after downsizing from a larger refrigerator, you are not missing the extra space and are finding this model meets your storage needs comfortably in both the refrigerator and freezer compartments. It’s great to know that it is working well for your household and helping keep everything well organized.
Your satisfaction means a lot to us, and we truly appreciate your kind words and support! If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek looking, lots of room
on May 14, 2026
Posted by: PnwKat
[This review was collected as part of a promotion.] So far, so good. It looks great installed. I like the water inside the door so that it looks more sleek on the outside. Also, the shelves on the inside are moveable which makes more room for taller items.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 18, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear your refrigerator is working well so far and that you’re enjoying both the sleek exterior design and the flexibility of the adjustable shelving. It’s great to know the interior water dispenser and customizable storage space are meeting your needs. We appreciate you taking the time to share your experience. If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire 23 cu ft French door refriderator
on May 11, 2026
Posted by: Jmcraig
[This review was collected as part of a promotion.] So far pretty good. Noticed the freezer door is not on correctly. Frost is building up in the middle of the freezer as the seal is not meeting up when closed.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 14, 2026
Hello there, Jmcraig! Thank you for reaching out and for the update.
We’re glad to hear things have been going pretty well overall, though I’m sorry to learn about the issue with the freezer door alignment and the frost buildup in the middle. When the door seal isn’t making full contact, it can allow warm air to enter, which often leads to frost accumulation.
We recommend checking to ensure the freezer is level and that nothing inside is preventing the door from fully closing. If the issue continues, the door gasket may need to be inspected or adjusted to restore a proper seal.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
We’re glad to hear things have been going pretty well overall, though I’m sorry to learn about the issue with the freezer door alignment and the frost buildup in the middle. When the door seal isn’t making full contact, it can allow warm air to enter, which often leads to frost accumulation.
We recommend checking to ensure the freezer is level and that nothing inside is preventing the door from fully closing. If the issue continues, the door gasket may need to be inspected or adjusted to restore a proper seal.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Refrigerator
on May 7, 2026
Posted by: DanB58
[This review was collected as part of a promotion.] We love our new Refrigerator. The cold water on the inside of the door is great and there is plenty of storage. It is very, very quiet as well.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 8, 2026
Hi, DanB58! Thank you for your wonderful feedback on your Frigidaire French-door refrigerator! We’re delighted to hear you’re enjoying the convenient in-door cold water feature, spacious storage, and quiet performance. It’s great to know your new refrigerator is meeting your needs and making everyday use more enjoyable.
If you ever need assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here to help and appreciate you choosing Frigidaire! -Angel
If you ever need assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always here to help and appreciate you choosing Frigidaire! -Angel
Written by a customer while visiting frigidaire.com