Customer reviews from frigidaire.com
Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.4
(401 Reviews)
Rating breakdown 401 reviews
5 Stars
254
4 Stars
105
3 Stars
16
2 Stars
9
1 Star
17
Customer Reviews for Frigidaire - Professional 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Frigidaire frig - dead on arrival
on January 18, 2023
Posted by: PeterY53
[This review was collected as part of a promotion.] Bought a brand new Frigidaire French door refrigerator. After the crew unpacked, connected and turned on the unit, they left. 2 hours later I noticed that the freezer was cold but the refrigerator was not. Considered dead on arrival. This was the only available Frigidaire of the type we wanted, so we had to get a replacement Electrolux ICON model (2 years old but still wrapped.) Disappointed in the Frigidaire but quite satisfied with the appliance store.
Response from frigidaire.comBy Corletta , Online Outreach Specialist, January 23, 2023
Thanks for sharing you experience, PeterY53. It's very much unfortunate to hear that your refrigerator was delivered and did not perform as expected. However, we are happy to know this matter was able to be resolved through replacement of a working refrigerator. Feel free to reach out to us via chat M-F 8:30am-8:00pm EST. We'll be happy to speak with you! -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
3
New owner blues
on February 25, 2023
Posted by: KCB316
[This review was collected as part of a promotion.] Delivered with dents, doors not aligned. Service call scheduled for next week for remedy!
Love the air/water filtration, controls, storage features, and led lighting…Just gotta work thru those new owner blues…
Response from frigidaire.comBy Angel, Online Outreach Specialist, February 28, 2023
Hi, KCB316.
Thank you for stopping by to share your feedback on your refrigerator with us. Please know it's important for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Best Regards,
Angel
Thank you for stopping by to share your feedback on your refrigerator with us. Please know it's important for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Best Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator!
on April 6, 2023
Posted by: JulieB60
[This review was collected as part of a promotion.] This frig replaced a basic top freezer model with no ice maker. I can find everything in the frig. My fresh food is keeping longer. I love my ice maker and it is easily accessible in the bottom freezer. The filtered water inside the fridge is a great feature and means no mess to clean up on the outside of the fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loud noises. Stopped working
on October 16, 2023
Posted by: Mistake luchase
[This review was collected as part of a promotion.] The fridge stopped working after 3 weeks of making loud noises
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 17, 2023
Hello there. We regret that your refrigerator has been giving you problems like this. We want this to be dealt with appropriately. We have made sure that one of our approved service providers has already coordinated this with us. Any problems you may have with your appliance will be taken care of. We value your patience, and if you need more assistance, don't hesitate to contact us via live chat at frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful and tons of storage space in fridge.
on February 15, 2024
Posted by: MAMom222
[This review was collected as part of a promotion.] We love this fridge. Not only does it look great, but it gives us so much more room in the fridge compared to our old side by side. The internal ice/water is so nice and makes the exterior sleeker and easy to keep clean.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 20, 2024
Posted by: Kjh1010
[This review was collected as part of a promotion.] We’ve had our refrigerator for two weeks. We love the available refrigerated space but are concerned about freezer space. The ice bin is larger than we need and takes up valuable space. Also, the rod along the front of the bin leaves about 1.5” space that is difficult to use. (Photo)
Written by a customer while visiting frigidaire.com
Customer Rating
1
Water Dispenser
on July 12, 2024
Posted by: TRohl
[This review was collected as part of a promotion.] Water dispenser stopped working less than a eeek after installed.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 15, 2024
Hello there! We're sorry to hear that this is what you've encountered with your appliance. We understand the need to have a perfect and in-good-condition appliance at home. We want you to know that we are here to help if a technician is needed to check your unit. Please don't hesitate to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Water dispenser leaks after use
on September 3, 2024
Posted by: Jake159
One month of owning and the water dispenser is dripping after use. The inside of my fridge is soaked. Two of my three Frigidaire professional appliances now are scheduled for service after a month of using. Frigidaire used to be such a reliable company. Very disappointed in my very expensive purchase and lack of response.
Response from frigidaire.comBy Christi, Online Outreach Specialist, September 4, 2024
Thank you for sharing your experience, and I sincerely apologize for the issues you’ve encountered with your Frigidaire appliances. I understand how disappointing it must be to face these problems, especially so soon after your purchase. This is not the ownership experience we would want for you, and we can understand your disappointment. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, We would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com