Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(487 Reviews)
Rating breakdown 487 reviews
5 Stars
319
4 Stars
122
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
3
Bells and whistles don't work well.
on April 8, 2025
Posted by: Swissy
[This review was collected as part of a promotion.] I just received this refrigerator yesterday, and am not impressed. The touch pad for the settings is very temperamental, doesn't react well to touch. It took several tries and many re-settings to factory setting to get to the desired alarms and temperatures.
The freezer part has a lot of dead space which could be better used had the drawer been better designed. For example the top drawer of the freezer has a little ledge which makes small containers of soup tilt and not freeze evenly.
The bottom freezer drawer has a bar that's in the way and makes it harder to place items into the drawer without tilting and spilling.
The freezer part has a lot of dead space which could be better used had the drawer been better designed. For example the top drawer of the freezer has a little ledge which makes small containers of soup tilt and not freeze evenly.
The bottom freezer drawer has a bar that's in the way and makes it harder to place items into the drawer without tilting and spilling.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 9, 2025
I’m really sorry to hear about the difficulties you're experiencing with your new refrigerator, Swissy. It must be so frustrating to deal with an unresponsive touch pad and the issues with setting the alarms and temperatures—especially right after receiving a new appliance. I can also understand how the design flaws in the freezer, like the ledge and the bar in the drawer, make it even more difficult to use effectively. You definitely deserve a more convenient and functional experience with your fridge. If you need any assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely disappointed
on April 7, 2025
Posted by: Thausle9
[This review was collected as part of a promotion.] We received our brand new Frigidaire Professional refrigerator and it DOES NOT WORK! Upon plugging it in for the first time it just displays an error code “ER CE”. The lights do not come on when you open the door and the water dispenser does not work. To make things even worse the freezer handle and left door handle were swapped. When we tried to correct the handles the screws for the left door handle were stripped and cannot be put back on. So now we have fridge that doesn’t operate and is missing a door handle. I hope Frigidaire can make this right after spending THOUSANDS of dollars on a professional line package of appliances.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 10, 2025
Thank you for your review, UpstateNY41. We appreciate you sharing your feedback with your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator PRFG2383AF. Your comments are vital to us in improving future appliances.
The "ER CE" error code on your Frigidaire Professional refrigerator indicates a communication problem between the user interface and the main control board, potentially requiring a reset or repair.
Troubleshooting Steps:
1. Unplug and Reset:
Unplug the refrigerator from the power outlet for a few minutes (5-10 minutes).
Plug it back in and see if the error code clears.
2. Check for Loose Wires:
Carefully inspect the wiring connections between the user interface board and the main control board for any loose or damaged wires.
If you find any, try to reconnect or replace them.
3. Check for Jammed Ice:
Make sure there is no ice jammed in the ice dispenser.
4. Check Door Seals:
Ensure the refrigerator doors are closed properly and that the seals are clean and in good condition.
5. Replace User Interface Board (If Necessary):
If the error persists after checking the wires and resetting, you may need to replace the user interface board.
6. Replace Main Control Board (If Necessary):
If replacing the user interface board doesn't resolve the issue, the main control board might be faulty and need replacement.
Important Notes:
Safety First: Always unplug the refrigerator before performing any repairs or troubleshooting steps.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
The "ER CE" error code on your Frigidaire Professional refrigerator indicates a communication problem between the user interface and the main control board, potentially requiring a reset or repair.
Troubleshooting Steps:
1. Unplug and Reset:
Unplug the refrigerator from the power outlet for a few minutes (5-10 minutes).
Plug it back in and see if the error code clears.
2. Check for Loose Wires:
Carefully inspect the wiring connections between the user interface board and the main control board for any loose or damaged wires.
If you find any, try to reconnect or replace them.
3. Check for Jammed Ice:
Make sure there is no ice jammed in the ice dispenser.
4. Check Door Seals:
Ensure the refrigerator doors are closed properly and that the seals are clean and in good condition.
5. Replace User Interface Board (If Necessary):
If the error persists after checking the wires and resetting, you may need to replace the user interface board.
6. Replace Main Control Board (If Necessary):
If replacing the user interface board doesn't resolve the issue, the main control board might be faulty and need replacement.
Important Notes:
Safety First: Always unplug the refrigerator before performing any repairs or troubleshooting steps.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Elegant, Modern, Versatile
on April 6, 2025
Posted by: NellyH
[This review was collected as part of a promotion.] This fridge not only looks amazing in our kitchen, but works for exactly what we need. It's very quiet, sleek, and keeps a very consistent temperature. We particularly enjoy that the water dispenser is on the inside of the fridge leaving the front facia a classic, yet modern look with the inclusion of stainless steel. The handles are sturdy and solid. The drawers within the fridge are smooth and spacious.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Reputation
on April 5, 2025
Posted by: Spounce
[This review was collected as part of a promotion.] Looks great and reputation for reliability.
Written by a customer while visiting frigidaire.com
Customer Rating
5
I absolutely love this refrigerator!
on April 2, 2025
Posted by: Mahony
[This review was collected as part of a promotion.] The counter-depth design gives my kitchen a sleek, built-in look without taking up too much space. The 23 cu. ft. capacity is perfect for my family's needs, offering plenty of storage while keeping everything organized.
The French door style makes accessing fresh food easy, and the adjustable shelves allow for flexible storage. I also appreciate the efficient cooling system, which keeps everything at the perfect temperature. The freezer drawer is spacious and well-designed, making it easy to find what I need.
Overall, this fridge is stylish, functional, and a great addition to any kitchen! Highly recommend
The French door style makes accessing fresh food easy, and the adjustable shelves allow for flexible storage. I also appreciate the efficient cooling system, which keeps everything at the perfect temperature. The freezer drawer is spacious and well-designed, making it easy to find what I need.
Overall, this fridge is stylish, functional, and a great addition to any kitchen! Highly recommend
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 26, 2025
Posted by: J h kifer
[This review was collected as part of a promotion.] Love it. This is the first time I’ve purchased a frigidaire appliance, I’m very pleased.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 27, 2025
Hi, Kifer. Thank you for your kind words! We're thrilled to hear that you're loving your Frigidaire appliance and that your first experience with our brand has been a great one. If you ever need any assistance, we're here to help. Just connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Refrigerator- cabinet depth
on March 26, 2025
Posted by: jkpa
[This review was collected as part of a promotion.] I just purchased this refrigerator and I love it.!! The storage space is great, the look is sleek, and I am happy overall with the fridge.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 26, 2025
Hello, jkpa. Thank you for your wonderful feedback! We're delighted to hear that you love your new refrigerator. It’s great to know that you’re enjoying the spacious storage and sleek design. If you ever need any assistance, we’re always here to help. Enjoy your fridge.
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST.
-Reed
If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST.
-Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well laid out
on March 25, 2025
Posted by: mcgrav
[This review was collected as part of a promotion.] We especially like the water dispenser inside, and the size of the ice cubes.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 25, 2025
Hi, Mcgrav!
Thank you for your review! We're so glad to hear that you're enjoying the interior water dispenser and the ice cube size. It’s great to know these features are working well for you!
If you ever need any assistance, please feel free to reach out via Live Chat at frigidaire.com or call us at 1-800-374-4432 (Monday–Friday, 8:30 AM–8 PM EST), and we’ll be happy to help.
Enjoy your fridge, and thanks for choosing Frigidaire!
Best Regards,
Angel
Digital Care | Online Outreach Specialist
Thank you for your review! We're so glad to hear that you're enjoying the interior water dispenser and the ice cube size. It’s great to know these features are working well for you!
If you ever need any assistance, please feel free to reach out via Live Chat at frigidaire.com or call us at 1-800-374-4432 (Monday–Friday, 8:30 AM–8 PM EST), and we’ll be happy to help.
Enjoy your fridge, and thanks for choosing Frigidaire!
Best Regards,
Angel
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.com