Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
303
4 Stars
119
3 Stars
18
2 Stars
10
1 Star
18
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
on April 22, 2025
Posted by: Smuck
[This review was collected as part of a promotion.] Pull out crispers have very small access opening. Would have preferred similar fridge without ice maker and water dispenser. Although its a counter depth model the doors a very thick and require us to have it pulled out to have room to open french doors.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 22, 2025
Hello there. Thank you for sharing your thoughts! We appreciate your feedback on the pull-out crispers and the door thickness. It’s helpful to know that a fridge without the ice maker and water dispenser might have been a better fit for your needs. We understand that the door clearance with the counter-depth model can be a bit tricky, but we're glad you're still making it work. Your input is valuable, and we hope you're enjoying the rest of the fridge! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
More room
on April 17, 2025
Posted by: wnuss123
[This review was collected as part of a promotion.] It's okay, the shelf configuration is a little odd and there really isn't as much space as I hoped. The water is also not cool. I do love the led lighting and meat draw.
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 18, 2025
Thank you for sharing your thoughts with us. We appreciate your feedback on the shelf configuration and space, as well as your comments regarding the water temperature. Your satisfaction is important to us, and we're here to help. If you would like assistance in optimizing the configuration or addressing the water temperature issue, please don't hesitate to reach out. You can connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432, available Monday through Friday from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very good refrigerwtor
on April 16, 2025
Posted by: Sam1981
[This review was collected as part of a promotion.] We just started to use the refrigerator. The quality is good. Installation service was good.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 15, 2025
Posted by: Rivenbark
[This review was collected as part of a promotion.] Love everything about this refrigerator EXCEPT the ice maker. It does not make enough
ice. The bin for the ice is never over 1/3 full which I feel that it does not make enough
ice.
ice. The bin for the ice is never over 1/3 full which I feel that it does not make enough
ice.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 16, 2025
Thank you for sharing your feedback with us, Rivenbark! We’re so glad to hear that you love your refrigerator overall. We completely understand how frustrating it can be when the ice maker doesn’t meet your expectations. A full ice bin is important, and we truly appreciate you bringing this to our attention. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Unexplained Noise
on April 14, 2025
Posted by: GregC1234
[This review was collected as part of a promotion.] While I love the design of this Fridge, I experience loud(er) and unexplained noises.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Bells and whistles don't work well.
on April 8, 2025
Posted by: Swissy
[This review was collected as part of a promotion.] I just received this refrigerator yesterday, and am not impressed. The touch pad for the settings is very temperamental, doesn't react well to touch. It took several tries and many re-settings to factory setting to get to the desired alarms and temperatures.
The freezer part has a lot of dead space which could be better used had the drawer been better designed. For example the top drawer of the freezer has a little ledge which makes small containers of soup tilt and not freeze evenly.
The bottom freezer drawer has a bar that's in the way and makes it harder to place items into the drawer without tilting and spilling.
The freezer part has a lot of dead space which could be better used had the drawer been better designed. For example the top drawer of the freezer has a little ledge which makes small containers of soup tilt and not freeze evenly.
The bottom freezer drawer has a bar that's in the way and makes it harder to place items into the drawer without tilting and spilling.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 9, 2025
I’m really sorry to hear about the difficulties you're experiencing with your new refrigerator, Swissy. It must be so frustrating to deal with an unresponsive touch pad and the issues with setting the alarms and temperatures—especially right after receiving a new appliance. I can also understand how the design flaws in the freezer, like the ledge and the bar in the drawer, make it even more difficult to use effectively. You definitely deserve a more convenient and functional experience with your fridge. If you need any assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely disappointed
on April 7, 2025
Posted by: Thausle9
[This review was collected as part of a promotion.] We received our brand new Frigidaire Professional refrigerator and it DOES NOT WORK! Upon plugging it in for the first time it just displays an error code “ER CE”. The lights do not come on when you open the door and the water dispenser does not work. To make things even worse the freezer handle and left door handle were swapped. When we tried to correct the handles the screws for the left door handle were stripped and cannot be put back on. So now we have fridge that doesn’t operate and is missing a door handle. I hope Frigidaire can make this right after spending THOUSANDS of dollars on a professional line package of appliances.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 10, 2025
Thank you for your review, UpstateNY41. We appreciate you sharing your feedback with your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator PRFG2383AF. Your comments are vital to us in improving future appliances.
The "ER CE" error code on your Frigidaire Professional refrigerator indicates a communication problem between the user interface and the main control board, potentially requiring a reset or repair.
Troubleshooting Steps:
1. Unplug and Reset:
Unplug the refrigerator from the power outlet for a few minutes (5-10 minutes).
Plug it back in and see if the error code clears.
2. Check for Loose Wires:
Carefully inspect the wiring connections between the user interface board and the main control board for any loose or damaged wires.
If you find any, try to reconnect or replace them.
3. Check for Jammed Ice:
Make sure there is no ice jammed in the ice dispenser.
4. Check Door Seals:
Ensure the refrigerator doors are closed properly and that the seals are clean and in good condition.
5. Replace User Interface Board (If Necessary):
If the error persists after checking the wires and resetting, you may need to replace the user interface board.
6. Replace Main Control Board (If Necessary):
If replacing the user interface board doesn't resolve the issue, the main control board might be faulty and need replacement.
Important Notes:
Safety First: Always unplug the refrigerator before performing any repairs or troubleshooting steps.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
The "ER CE" error code on your Frigidaire Professional refrigerator indicates a communication problem between the user interface and the main control board, potentially requiring a reset or repair.
Troubleshooting Steps:
1. Unplug and Reset:
Unplug the refrigerator from the power outlet for a few minutes (5-10 minutes).
Plug it back in and see if the error code clears.
2. Check for Loose Wires:
Carefully inspect the wiring connections between the user interface board and the main control board for any loose or damaged wires.
If you find any, try to reconnect or replace them.
3. Check for Jammed Ice:
Make sure there is no ice jammed in the ice dispenser.
4. Check Door Seals:
Ensure the refrigerator doors are closed properly and that the seals are clean and in good condition.
5. Replace User Interface Board (If Necessary):
If the error persists after checking the wires and resetting, you may need to replace the user interface board.
6. Replace Main Control Board (If Necessary):
If replacing the user interface board doesn't resolve the issue, the main control board might be faulty and need replacement.
Important Notes:
Safety First: Always unplug the refrigerator before performing any repairs or troubleshooting steps.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Elegant, Modern, Versatile
on April 6, 2025
Posted by: NellyH
[This review was collected as part of a promotion.] This fridge not only looks amazing in our kitchen, but works for exactly what we need. It's very quiet, sleek, and keeps a very consistent temperature. We particularly enjoy that the water dispenser is on the inside of the fridge leaving the front facia a classic, yet modern look with the inclusion of stainless steel. The handles are sturdy and solid. The drawers within the fridge are smooth and spacious.
Written by a customer while visiting frigidaire.com