Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
112
4 Stars
46
3 Stars
11
2 Stars
6
1 Star
16
86%of customers recommend this product.
(
159 out of
185)
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Great Appliance
on August 16, 2026
Posted by: Bob Bz
Bought this two months ago and so far it's been great.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, August 17, 2026
Hi Bob Bz!
Thank you for sharing your experience with your Frigidaire refrigerator! We’re delighted to hear that it has been working great for you over the past two months.
We truly appreciate you choosing Frigidaire. If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your experience with your Frigidaire refrigerator! We’re delighted to hear that it has been working great for you over the past two months.
We truly appreciate you choosing Frigidaire. If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
A nicely designed quality product
on August 15, 2026
Posted by: HHS13
We bought this fridge recently and are very pleased with it. If we have to criticize something, its the layout of the freezer which seems to hold less than our previous freezer of the same size. But all in all its a great product.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, August 18, 2026
Hello HHS13!
Thank you for taking the time to share your detailed feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF! We’re delighted to hear that you’re very pleased with your new refrigerator and consider it a great product overall.
We appreciate you sharing your thoughts about the freezer layout as well. We understand that storage capacity and organization are important, especially when comparing a new refrigerator with a previous model of a similar size. Your feedback is valuable and will help us better understand what matters most to our customers.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing Frigidaire Professional! We’re grateful for your trust in our brand and hope you continue to enjoy your new refrigerator. ~Sam
Thank you for taking the time to share your detailed feedback about your Frigidaire Professional 23 Cu. Ft. Counter-Depth French Door Refrigerator, model PRFG2383AF! We’re delighted to hear that you’re very pleased with your new refrigerator and consider it a great product overall.
We appreciate you sharing your thoughts about the freezer layout as well. We understand that storage capacity and organization are important, especially when comparing a new refrigerator with a previous model of a similar size. Your feedback is valuable and will help us better understand what matters most to our customers.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing Frigidaire Professional! We’re grateful for your trust in our brand and hope you continue to enjoy your new refrigerator. ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Lots of space!
on August 14, 2026
Posted by: brewerj
Simple, elegant design. Easy to clean and organize/see whats actually in your fridge. I really love it!
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 17, 2026
Hi brewerj, thank you for taking the time to share your wonderful feedback! We're delighted to hear that you're loving your Frigidaire Counter-Depth French Door Refrigerator and appreciate its simple, elegant design.
It's great to know that you find it easy to clean, organize, and see the items inside your refrigerator. Thank you for choosing Frigidaire, and we hope you continue to enjoy your refrigerator for years to come.
If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
It's great to know that you find it easy to clean, organize, and see the items inside your refrigerator. Thank you for choosing Frigidaire, and we hope you continue to enjoy your refrigerator for years to come.
If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features
on August 13, 2026
Posted by: Zzzs
One month in and I’m very happy with the purchase! Sleek design that backs it up with functionality
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, August 14, 2026
Thank you for taking the time to share your feedback! We’re delighted to hear that, after a month of use, you’re very happy with your refrigerator.
It’s wonderful to know that you appreciate its sleek design and that it delivers the functionality to match. We strive to create appliances that combine attractive design with practical performance, and we’re pleased that yours is meeting your expectations.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help.
Thank you for choosing your refrigerator! We hope it continues to provide excellent performance and convenience for many years to come. - Maria
It’s wonderful to know that you appreciate its sleek design and that it delivers the functionality to match. We strive to create appliances that combine attractive design with practical performance, and we’re pleased that yours is meeting your expectations.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help.
Thank you for choosing your refrigerator! We hope it continues to provide excellent performance and convenience for many years to come. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features, Excellent Design
on August 12, 2026
Posted by: Djohnson
Love this fridge. Bought to replace on older Samsung and the Frigidaire outperforms the older one in every way. The ice is plentiful and I love the inside door water dispenser. The crisp seal drawers are great too. Looks very professional.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, August 14, 2026
Hello there, Djohnson! Thank you for sharing your experience! We’re thrilled to hear that you love your new Frigidaire refrigerator and that it’s outperforming your previous one in every way. It’s wonderful to know you’re enjoying the plentiful ice, convenient inside-door water dispenser, crisp seal drawers, and professional design. We truly appreciate your support and are so happy to hear you’re pleased with your choice!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible quality and service
on August 4, 2026
Posted by: JBS2003
I purchased this fridge three months ago after extensive research. Unfortunately, the fridge stopped cooling yesterday. Service is only available three days from now. I am very disappointed in the purchase and in the lack of adequate support.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, August 5, 2026
Hello there, JBS2003! Thank you for sharing your experience. We’re sorry to hear about the trouble you’ve had with your refrigerator and understand how frustrating it must be to have your appliance stop cooling only a few months after purchase. We also understand your disappointment with the wait time for service and the inconvenience this situation has caused.
We appreciate the time and research you put into your purchase, and we want to assure you that your concerns are important to us. We hope the upcoming service appointment helps identify and resolve the issue as quickly as possible so your refrigerator can return to normal operation.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
We appreciate the time and research you put into your purchase, and we want to assure you that your concerns are important to us. We hope the upcoming service appointment helps identify and resolve the issue as quickly as possible so your refrigerator can return to normal operation.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Amazing - but motor died after 2 months, part had to be replaced.
on July 26, 2026
Posted by: Hydrangea
I would have given this fridge 5 stars, as it's amazing. We live in a condo with a galley kitchen. So the counter depth was a must. There is so much room! I chose this fridge for adjustable shelves on 2 sides, and adjustable door shelves. Amazing. The lighting feels calming and elegant. Love the filtered water dispenser inside the door (didn't want one outside). And didn't think I would, but we love the ice drawer!
I have 2 complaints. One morning, woke up and found no lights, no control panel working. Outlet worked, resetting breaker didn't make a difference. Did get it fixed under the warranty, and it was the motor. So that was super disappointing for a 2 month old fridge. Second, I do not know if it's on our end, or we missed a setting, but once in a while the water comes out of the dispenser hot. Otherwise, this is the perfect fridge. I really hope this is a one time fix, and this lasts us a long time.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 28, 2026
Hi Hydrangea, thank you for taking the time to share your detailed feedback. We're delighted to hear how much you enjoy the design and features of your Frigidaire Counter-Depth French Door Refrigerator, especially the spacious interior, adjustable shelving, elegant lighting, interior filtered water dispenser, and ice drawer.
We're sorry to learn that the compressor required replacement after only two months and understand how disappointing that must have been. We're glad the repair was completed under your warranty. Regarding the occasional warm water from the dispenser, this can happen if the dispenser hasn't been used for a period of time, as the water in the internal tubing may warm to room temperature. Dispensing a small amount of water before filling your glass should help provide colder water.
If the warm water concern becomes more frequent or you have any additional questions about your refrigerator's performance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We're sorry to learn that the compressor required replacement after only two months and understand how disappointing that must have been. We're glad the repair was completed under your warranty. Regarding the occasional warm water from the dispenser, this can happen if the dispenser hasn't been used for a period of time, as the water in the internal tubing may warm to room temperature. Dispensing a small amount of water before filling your glass should help provide colder water.
If the warm water concern becomes more frequent or you have any additional questions about your refrigerator's performance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great fridge
on July 21, 2026
Posted by: LifeSinging
I bought this last month for Dad’s house as his previous fridge had a compressor issue. I don’t have the water hooked up yet but everything seems great and it is very spacious and easy to use
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, July 23, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that your Frigidaire refrigerator has been a great addition to your dad’s home and that you’re enjoying its spacious design and ease of use.
We appreciate you choosing Frigidaire and hope your new refrigerator continues to provide reliable performance and convenience for years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and hope your new refrigerator continues to provide reliable performance and convenience for years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca