Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
100
4 Stars
46
3 Stars
10
2 Stars
5
1 Star
15
85%of customers recommend this product.
(
146 out of
171)
Customer Reviews for Frigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Pretty Nice Refrigerator
on June 13, 2026
Posted by: Tipper
We have had this refrigerator for a month and are quite happy with it. We chose it as a good trade-off between price and size and features and also pretty good on-line reviews. We have chosen not to connect the water dispenser and ice maker as this was frequently said to have caused leaks or jams in reviews we read. We did not get instructions on how to disable the water dispenser or ice maker, but have finally found the complete user manual on the manufacturer's web site. We like the doors and the interior lighting and the shelf arrangements, etc. The doors close and seal well, which was a bit of a problem with our old refrigerator. The delivery guys had to take the doors off to get it in our house and they didn't quite align them when they put them back on. It was pretty easy for me to fix with a screw driver and socket wrench. The freezer drawer is good, but a little wobbly compared to our 15 year old refrigerator.
I would recommend this to a friend!
Response from frigidaire.caBy Angel, Online Outreach Specialist, June 16, 2026
Hi, Tipper! Thank you for taking the time to share such a detailed review of your French-door refrigerator. We’re glad to hear that you’re happy with your purchase and that it has been a good balance of price, size, and features for your home. It’s also great to know you’re enjoying the interior layout, lighting, and the secure door seal.
We appreciate your feedback regarding the ice and water features, the installation experience, and the freezer drawer stability. Insights like yours help us understand where improvements may be needed and are shared with our product teams for review.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We’re always here to help.– Angel
We appreciate your feedback regarding the ice and water features, the installation experience, and the freezer drawer stability. Insights like yours help us understand where improvements may be needed and are shared with our product teams for review.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We’re always here to help.– Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent choice
on June 12, 2026
Posted by: Rp68
It’s only 2 weeks old but love all of the features. Time will tell how reliable it is but so far I am very happy with my choice. Looks good’s and very spacious.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, June 12, 2026
Hello Rp68!
Thank you for taking the time to share your feedback about your Frigidaire 23 Cu. Ft. Counter-Depth French Door Refrigerator (Model PRFG2383AF). We are delighted to hear that you are enjoying your new refrigerator and that its spacious interior, attractive design, and convenient features have made a positive first impression. It's wonderful to know that you are very happy with your choice so far.
We understand that long-term reliability is an important factor, and we appreciate your confidence in Frigidaire. We are committed to providing appliances that deliver dependable performance and lasting value for years to come. We appreciate your feedback and hope you continue to enjoy your refrigerator for many years ahead.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback about your Frigidaire 23 Cu. Ft. Counter-Depth French Door Refrigerator (Model PRFG2383AF). We are delighted to hear that you are enjoying your new refrigerator and that its spacious interior, attractive design, and convenient features have made a positive first impression. It's wonderful to know that you are very happy with your choice so far.
We understand that long-term reliability is an important factor, and we appreciate your confidence in Frigidaire. We are committed to providing appliances that deliver dependable performance and lasting value for years to come. We appreciate your feedback and hope you continue to enjoy your refrigerator for many years ahead.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Organized
on June 5, 2026
Posted by: Trav
We like the Freezer compartment and the door storage.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, June 8, 2026
Good day, Trav! Thank you for sharing your feedback! We’re glad to hear you’re enjoying the freezer compartment and the door storage in your Frigidaire appliance.
It’s great to know the design is working well for your needs and helping keep everything organized and easy to access. We truly appreciate you choosing Frigidaire and taking the time to let us know about your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
It’s great to know the design is working well for your needs and helping keep everything organized and easy to access. We truly appreciate you choosing Frigidaire and taking the time to let us know about your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Fridge is a total lemon- DO NOT BUY
on May 29, 2026
Posted by: Michelle80
I bought my fridge just over a year ago and it has now broken three times. First neither the fridge or freezer worked and the control panel was replaced, then the fridge stopped cooling and the thermostat was replaced and now it stopped cooling yet again. I would never buy from Frigidaire again since they don't seem to stand behind their products and sell junk to consumers.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 1, 2026
Hi Michelle80, we’re sorry to hear about the repeated cooling issues you’ve experienced with your refrigerator and understand how frustrating it must be to have multiple repairs within such a short period of ownership.
We can see that you are currently working with our Consumer Care Team regarding this matter, and we appreciate you taking the time to share your experience and concerns.
For any additional assistance or updates, please continue working with our Consumer Care Team through live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday - Friday, 8:30am – 8pm ET. — Reed
We can see that you are currently working with our Consumer Care Team regarding this matter, and we appreciate you taking the time to share your experience and concerns.
For any additional assistance or updates, please continue working with our Consumer Care Team through live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features. Lots of room on the door shelves.
on May 27, 2026
Posted by: Silver fridge
We have had this refrigerator for almost a month and are very satisfied. It’s the first time we have had one with a water and ice machine. Water is filtered and tastes good. The town chlorine taste is removed. The ice machine more than keeps up with our demand.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 29, 2026
Hello there, thank you for sharing your feedback! We’re glad to hear that after almost a month of use you’re very satisfied with your new Frigidaire refrigerator. It’s great to know you’re enjoying the convenience of the water and ice dispenser, and that the filtered water is improving taste by removing the chlorine flavor. We’re also happy to hear the ice maker is keeping up well with your household’s needs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
1
No manual makes troubleshooting a nightmare!
on May 22, 2026
Posted by: Manual needed
I bought this recently and the freezer is not working properly . There is no manual that comes with the refrigerator and to find it online is awful! I had a fridge fit 25 years ago. Crapy and old but it worked perfectly. Thought an update would be Ana bug but it has been nothing but headaches.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 25, 2026
Hi there, thank you for sharing your feedback. We’re sorry to hear that your freezer is not working properly and that you’ve had difficulty locating the manual. We also understand your frustration with the overall experience and how disappointing this has been compared to your previous appliance.
We can see that you’re already working with our Consumer Care Team on this concern, and they will continue to assist you in getting this resolved.
For additional support at any time, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. — Reed
We can see that you’re already working with our Consumer Care Team on this concern, and they will continue to assist you in getting this resolved.
For additional support at any time, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great fridge
on May 19, 2026
Posted by: cassoune95
Works very well. I love having the water dispenser inside the fridge, it avoids spillage from my toddler trying to use it as its hidden. Big container for the ice and plenty of storage space
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 21, 2026
Hello Cassoune95, thank you for sharing your feedback! We’re glad to hear you’re enjoying your refrigerator’s performance, especially the inside water dispenser. It’s great that it helps prevent spills and keeps things safer with little ones at home. We’re also happy to hear that the ice container size and overall storage space are meeting your needs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Perfect fridge
on May 12, 2026
Posted by: Wd40
A great fridge. Lots of room for all your stuff. Nice overall fridge
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 14, 2026
Hello Wd40, thank you for reaching out and sharing your feedback.
We’re glad to hear you’re enjoying your new refrigerator and that the spacious design is working well for your needs. It’s great to know you’re happy with the overall performance and storage capacity.
We appreciate you taking the time to let us know about your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
We’re glad to hear you’re enjoying your new refrigerator and that the spacious design is working well for your needs. It’s great to know you’re happy with the overall performance and storage capacity.
We appreciate you taking the time to let us know about your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca